www.eye-sale.com 

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Rated 1 out of 5 stars

This is a review and serious warning to consumers who are considering ordering glasses from eye-sale.com. My own experience is similar to others who have also written unfavourable reviews about t... See more

Rated 1 out of 5 stars

I've sent 5 emails and made 2 calls to the UK and they've passed the message on to eye-sale. No response from anyone. I'm connecting with my credit card company and cancelling the transaction. v... See more

Company replied

Rated 5 out of 5 stars

Well impressed with eye-sale - ordered on line which was easy to use even though i had a little problem with my wowcher code (nothing to do with eye-sale) but after copying and pasting the code no... See more

Rated 5 out of 5 stars

I had broken both pairs of my High Street glasses, when I received an email voucher from eye-sale. This gave a very competitive price. I had some reservations about buying glasses online, but the keen... See more

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Rated 1 out of 5 stars

Very disappointed

The quality of the frames I received is not good considering the price and make. Very flimsy. The case does not match. The lenses are constantly smeary and almost impossible to keep clean (I paid extra for anti-glare but they are very reflective). All in all I'm very disappointed and would not buy from here again.

May 8, 2013
Unprompted review
www.eye-sale.com logo

Reply from www.eye-sale.com

I am really sorry that you were not happy with your Emporio Armani glasses. This model is a thin and more delicate design but we have not have any quality issues with this brand in the past. I have checked with our customer service team and we do not appear to have been contacted by you but I will arrange for an email to be sent to you as we would like to help.

Rated 1 out of 5 stars

The glasses were scratched when i received them.

I bought two pair of moschino glasses fromeye-sale.com i have only received one so far and that was scratched on one lense. They did not provide anyreturn information for me to return also there is no way to contact eye-sale.com apart from email.

May 4, 2013
Unprompted review
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Reply from www.eye-sale.com

I am sorry that you have had a problem with your glasses but we will be more than happy to replace the faulty lens. I have checked our customer service email system and we have not received any emails from you about your order but I have asked a member of our team to email you on Monday to arrange the return of your glasses to exchange the lenses.
You can contact our customer service team at any time by email to info@eye-sale.com or by phone (Monday to Friday 9am to 5pm) on 020 8133 9835. However, our London address is on every page of our website and all the documentation that we email and mail out with the glasses.

Rated 2 out of 5 stars

Not good

Took far to long from order placement to delivery

May 3, 2013
Unprompted review
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Reply from www.eye-sale.com

We are sorry that you were not happy with the service we offered, please do contact our customer service team and we will do everything we can to help. From our records we can see that it was exactly 15 days from placing your order to shipping the glasses to you (received 10th, shipped 25th). We quote approximately 10 working days for our orders but do ship most orders far sooner than this. However occasionally orders can take a little longer, especially during busy promotions or because unusual lenses have to be produced (which was the case with your order).

Rated 5 out of 5 stars

eye-care.com seeing is believing !

always bought my specs from high street opticians in the past, with varied results.

pleasantly surprised how easy it was getting to get good quality frames,

prescription lenses and also specs that fit well.

will use eye-sale.com again without a doubt, thank you.

May 2, 2013
Unprompted review
Rated 3 out of 5 stars

delay in postage, broken glasses, good service

Despite loving the glasses, it took over the 14 working day policy they offer; and then once they turned up a part was missing from the glasses. I emailed straight away to advise of this but mentioned I didnt want to return the glasses due to the long wait to actually receive them. I wasn't offered any other alternatives and therefore now have to live with broken glasses that apparently are thoroughly quality checked!!!
Despite this the service was good in terms of responding to my query its just a shame of the quality of the glasses i received..

May 1, 2013
Unprompted review
www.eye-sale.com logo

Reply from www.eye-sale.com

We are sorry that you were not totally happy with your glasses. Our customer service team did offer to replace the frame for you but we have not had a response to the email. We can send a frame out to you as requested, however, the lenses would need to be swapped over by an optical professional. Alternatively you can return the glasses to our operations address and we will exchange the frame and return the glasses within a few days.

Rated 2 out of 5 stars

What seemed like a good company, with promises made once complained not fulfilled.

Wrong order sent without upgraded lenses. Told new order would be rushed through but still waiting over a week later. All together this order has taken nearly a month. Much longer than my usual optition.

April 27, 2013
Unprompted review
www.eye-sale.com logo

Reply from www.eye-sale.com

We are sorry that you are disappointed with the service that you received and I believe our customer service team has already been in contact with you. Normally upgrades are automatically applied but unfortunately this did not happen in this case and our tech team are investigating why. Your replacement glasses was placed immediately that the error was identified, however as you have a complex prescription the lenses cannot be produced quickly. We will send out your replacement glasses as soon as possible.

Rated 5 out of 5 stars

Quick to respond

I ordered a pair of glasses and straight a way customers services contacted to ask for more details to ensure they had all the correct information before processing the order. The glasses arrived, packed securely and with a suitable case. The glasses are nice and better than I expected. I did follow the steps to getting the glasses which would suit my face and it seems to have worked. I am very happy with the glasses.

April 26, 2013
Unprompted review
Rated 4 out of 5 stars

A good buy

I ordered a pair of varifocal glasses using an excellent discount on the Wowcher website so that I ended up with £108 worth of product for less than £50.
After submitting my order, I was emailed with a query about my prescription because it's a little unusual; I was pleased to see that the company was professional enough to verify my details before proceeding with the order. Following this short delay, my glasses were despatched fairly soon.
They seem to be good quality and exactly as described on the website. This is my first experience with varifocals and I purchased the most basic lens so it's taking me a little while to get used to them but on the whole, I'm very pleased. I think I might have benefitted from ordering an upgrade to the lens, since the reading pane seems very narrow with some slight distortion on the periphery of my vision but for the price I paid, I can't really complain.

April 25, 2013
Unprompted review
Rated 5 out of 5 stars

BRILLIANT!!!!

Great service! The staff were really helpful and supportive. Emails were answered effiecently and professional.AND the glasses are beautiful and exactly what I ordered. A great firm Id def use again!

April 25, 2013
Unprompted review
Rated 5 out of 5 stars

If only I was clever

Glasses were great - very good value. Unfortunately I sent you the wrong prescription - the distance one when what I really needed were some new reading glasses that I could actually read with. My fault - not yours.
Would recommend.

April 22, 2013
Unprompted review
www.eye-sale.com logo

Reply from www.eye-sale.com

We are sorry to hear that you entered the wrong prescription. Please contact our customer service team and we will try to rectify the problem for you.

Rated 5 out of 5 stars

perfect - highley reccomended service

I was abit skeptical about purchasing glasses online but after receiving a discount code as an added bonus i really cant complain at all. I paid more money for my standard nhs frames and lenses then i did for my new stylish d&g frames and lenses. Very impressed. No faults.

April 20, 2013
Unprompted review
Rated 5 out of 5 stars

Easy excellence & style

I couldn't believe how easy it was to choose my frames and order my spectacles with my prescription. This is the first pair of specs I've ever had to have and I wanted designer frames I could afford; my daughter helped me choose the frames (I have an oval shaped face so pretty much anything goes) and I just entered the details from my prescription. My spectacles took about 7-10 days to arrive and I am delighted with them. Will definitely use this site again ... am considering prescription sunglasses so I can read whilst led on the sunbed on my holibobs!

April 20, 2013
Unprompted review
Rated 1 out of 5 stars

Not Good

recieved glasses with wrong lenses

April 20, 2013
Unprompted review
www.eye-sale.com logo

Reply from www.eye-sale.com

We are very sorry that you are unhappy with your order. I can see that you purchased two pairs of glasses with the same prescription but we have no record of a contact with our customer service team. I will send you an email directly as we will be more than happy to take a look at this for you and rectify this problem.
However, every pair of glasses is QC checked after the lenses are fitted and before shipping to ensure that they are not sent out with the wrong lenses

Rated 5 out of 5 stars

I would rate higher if I could! Absolutely brilliant from start to finish,

I had been looking online for glasses for a while with reservations as had never bought glasses without an high street optician before. I came across I sale and the website was so professional and easy to navigate. The range if glasses are really varied and extremely reasonable. I entered my prescription and was given the option of what lenses I could have with a full breakdown of the costs. I was comfortable throughout. When my glasses arrived, promptly, I was so pleased with the quality and the communication. I am now looking to order more pairs!

April 20, 2013
Unprompted review

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