www.eye-sale.com 

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Rated 1 out of 5 stars

This is a review and serious warning to consumers who are considering ordering glasses from eye-sale.com. My own experience is similar to others who have also written unfavourable reviews about t... See more

Rated 1 out of 5 stars

I've sent 5 emails and made 2 calls to the UK and they've passed the message on to eye-sale. No response from anyone. I'm connecting with my credit card company and cancelling the transaction. v... See more

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Rated 5 out of 5 stars

Well impressed with eye-sale - ordered on line which was easy to use even though i had a little problem with my wowcher code (nothing to do with eye-sale) but after copying and pasting the code no... See more

Rated 5 out of 5 stars

I had broken both pairs of my High Street glasses, when I received an email voucher from eye-sale. This gave a very competitive price. I had some reservations about buying glasses online, but the keen... See more

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Rated 4 out of 5 stars

Good Experience

Had a good experience with these guys, got a £59 pounds voucher from Wowcher. I needed the glasses desperately by a certain date and a lady called Nazreen ensure and asked for the lab to do my glasses by the date I required. Glasses are pretty good, my left eye screen doesn't quite feel right and not sure if they didn't quite do the right prescription as I've had my eyes tested twice and I know I have the right prescription. It just feels wrong in the left eye- so not sure if they used the wrong lens. Otherwise I've had a really good experience. Definitely the way to go ! Cheaper online glasses.

April 18, 2013
Unprompted review
Rated 5 out of 5 stars

Just Wonderful

Helpful, knowledgeable consultants prepared to go the extra distance. Well fitting specs in good colours, what's not to like?

April 8, 2013
Unprompted review
Rated 4 out of 5 stars

Great service and cool specs.

I ordered two pairs of glasses from Eye Sale, I thought there was quite a good selection with different prices. The customer service was excellent, I was called by phone after I put in my order, to verify certain sizes and, was emailed with updates as to the status of my order, until I had received everything and was happy.

My only criticism, is that you can't try the glasses on first, to see if they suit you before you buy.

April 2, 2013
Unprompted review
Rated 5 out of 5 stars

Great Glasses Great Price!!!

I brought a Wowcher voucher worth £59 which I used towards the cost of my glasses, so I was pleased I only had to pay £45 in total. I ordered my glasses with ease and even had a member of their team contact me to confirm my prescription was correct before processing my order. My glasses arrived within two weeks of my order and were in mint condition. My prescription lenses were fine and I had no problem reading with them. Overall,I am happy with the glasses and the service I received and would recommend this company to others.

March 30, 2013
Unprompted review
Rated 5 out of 5 stars

QUICK AND VERY HELPFUL SERVICE

Really pleased with my new glasses, i made mistake on the order and the company were really quick to come back to me to check, i had placed my order correctly. really pleased with my purchase and would recommend to any of my family or friends

March 26, 2013
Unprompted review
Rated 1 out of 5 stars

Glasses arived dirty, dusty, not well- fitted, looking old

I ordered glasses for my mom. She was looking forward having them. However, she got very disappointed when she finally received them as they did not look as attractive as they were on the website but cheap, dirty, dusty and not well-fitted. She had to dust and polish them before putting on. Very disappointed.

March 22, 2013
Unprompted review
www.eye-sale.com logo

Reply from www.eye-sale.com

I am really sorry about the condition of your glasses. It seems that they were not cleaned up properly after having the lenses cut to size and there can be no excuse for this. I will contact you directly by email as we would like to both resolve this but also identify who processed your order (there will be a QC stamp on the paperwork) so that this does not happen again.

Rated 3 out of 5 stars

OK I GUESS

Was ok but glasses werent exactly as I expected but thats what you get if you use mail order

March 21, 2013
Unprompted review
www.eye-sale.com logo

Reply from www.eye-sale.com

We are very sorry that your glasses were not exactly as expected. I have emailed you to see if there is something we can do to help.

Rated 5 out of 5 stars

Quite impressed

I have received my glasses within two weeks from the date of ordering. Was quite impressed with the quality of the frame and lenses, although the only problem that I have with the frame- it was rubbing hard against my nose so I have to adjust it, so it seems fine now. Would recommend to anyone and will buy again in the future.

March 16, 2013
Unprompted review
Rated 5 out of 5 stars

Very Pleased

Although my order was delayed a little, the company were very honest, communication was excellent and they kept me informed throughout, which I find quite rare these days. When my sunglasses arrived, they were perfect, very good quality and I was very pleased with the product and the service overall. Vastly superior to another online glasses company that I have dealt with.

March 13, 2013
Unprompted review
Rated 3 out of 5 stars

Waited 3 weeks for glasses to arrive

I bought glasses online, after two weeks I tried to phone the customer service number few times with no luck, the phone was ringing out- no answer. I sent an email to find out when I will get my order and I have been told that the frames that I ordered are out of stock and nobody bother to contact me for 2 weeks to notify me. Got my order finally after few weeks and I have to say that I was expecting better finish. When the glasses lay flat opened one leg is in the air .....

March 12, 2013
Unprompted review
www.eye-sale.com logo

Reply from www.eye-sale.com

I am very sorry for the long delay to your order as we normally only sell frames that we hold in stock. With Patrick Cox we do have direct access to the distributors inventory levels and therefore do continue to sell glasses if we have no physical stock in our warehouse. Unfortunately on this occasion I believe there was a delay in getting the frames in from the supplier.
However, I have also emailed you to see if we can improve the finish on your glasses.

Rated 5 out of 5 stars

love my glasses

really pleased with my purchase.prescripition lenses was accurate as i was a bit doubtful as i have never got glasses online before will definetly buy more in the future..

March 8, 2013
Unprompted review
Rated 5 out of 5 stars

Easy to use site, and quick service

The site was so easy to navigate, and it was easy to put in the prescription details. Prices were set out so you could see exactly the glasses you wanted. The glasses were with me within the week, and i was so pleased with them i shall order all my glasses here in future.

March 8, 2013
Unprompted review

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