www.eye-sale.com 

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Rated 1 out of 5 stars

This is a review and serious warning to consumers who are considering ordering glasses from eye-sale.com. My own experience is similar to others who have also written unfavourable reviews about t... See more

Rated 1 out of 5 stars

I've sent 5 emails and made 2 calls to the UK and they've passed the message on to eye-sale. No response from anyone. I'm connecting with my credit card company and cancelling the transaction. v... See more

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Rated 5 out of 5 stars

Well impressed with eye-sale - ordered on line which was easy to use even though i had a little problem with my wowcher code (nothing to do with eye-sale) but after copying and pasting the code no... See more

Rated 5 out of 5 stars

I had broken both pairs of my High Street glasses, when I received an email voucher from eye-sale. This gave a very competitive price. I had some reservations about buying glasses online, but the keen... See more

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Rated 5 out of 5 stars

Very pleased with your professional and quality service

I have never ordered glasses on line before so I was naturally quite concerned if the final product would be the same as what I was after. I have a strong prescription and the service/communication via email with eye-sale.com was brilliant. They ensured that my PD was accurate and I received my glasses in no time! Definitely recommend!

February 27, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service

I love my frames - very happy with the service and the prices. Lenses are perfect too. Thank you - I highly recommend Eye Sale. Will be back when the need arises :)

February 26, 2013
Unprompted review
Rated 5 out of 5 stars

Glad I took the plunge!

I was always apprehensive about buying eyewear online but I needn't have worried due to the company I chose. It was easy to order and the glasses arrived quickly and I am very, very pleased.

February 26, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service at a great price!

This is the first time I have purchased glasses online and I would definitely do this again with Eye-Sale. It was fast and the customer service was excellent. The website is easy to use and for a novice like me the measuring was fine with the help of a friend.

February 26, 2013
Unprompted review
Rated 4 out of 5 stars

Great prices but details need improving

I ordered a pair of glasses recently using a great online deal and got them for an excellent price. They took about 10 days to arrive and I'm really pleased with the glasses. My only complaints are that the tracking code I was sent with confirmation of shipment didn't work to track my glasses. And to my disappointment the case that I was sent is much to small for my glasses and they don't fit inside so I will have to purchase a new one elsewhere.

February 26, 2013
Unprompted review
www.eye-sale.com logo

Reply from www.eye-sale.com

I am sorry that your glasses did not fit into the case supplied. If you can send us your order number by email (to info@eye-sale.com) we will arrange for a better fitting case to be sent to you by return.

Rated 5 out of 5 stars

Great Glasses Experience

From the very beginning everything was incredibly easy and when I did make a mistake I was contacted immediately and helped along without being made to feel incompetent.

Very reassuring, great glasses, excellent price and first class service

February 26, 2013
Unprompted review
Rated 4 out of 5 stars

Nice easy to use site - good service

Ordered a pair of glasses 2 weeks ago - got them after 5 days, but needed to return them as they had a scratch. Contacted customer support and was told no problem to return them. The site is easy to use, nice presentation and easy to pay. Overall, I can only recommend this site if you are looking for a new pair of glasses. Delivery not as fast as the site promised however an extra day or two is no big deal. Also, the range of glasses is quite impressive. Their prices seems fair and can easily compete with similar online stores. So overall 4 out of 5. Thumps up. Cheers.

February 19, 2013
Unprompted review
Rated 4 out of 5 stars

Slow delivery but great price

I purchased a pair of Kangol glasses - identical to a pair I'd bought three years ago through Glasses Direct, but had become badly scratched over time. Unfortunately Glasses Direct no longer stocks this particular frame.
Googling the frame number brought up the eye-sale website, and what's more I was very lucky to benefit from the 70% off sale and buy my frames and lenses for just £42.00. A fantastic deal. They arrived in a branded Kangol case too - some customers here have mentioned bad packaging - mine were absolutely fine.
However I did have to wait around 10 days for them to arrive, and there was very little communication from Eye-Sale during that time. The arm length also appears a couple of millimetres longer than my old pair. I'd not feel so certain if I was taking a punt on a different frame - as there appears to be no trial facility or unconditional money back guarantee.

January 15, 2013
Unprompted review
www.eye-sale.com logo

Reply from www.eye-sale.com

Sorry for the delay to your order, we had a backlog due to the shutdown over the Christmas and New Year period. We normally aim to ship orders within a few days to a week but it can take up to 10 days as we have to produce the lenses bespoke for each order. I have checked and we did send you an email 7 days after you placed your order to apologise for the delay, I am sorry if you did not receive the email, it may be in your spam but we are checking our systems to ensure it was sent correctly.

Rated 5 out of 5 stars

Wonderful Service

My specs are perfect and delivered in double quick time. I have not had this sort of service from the high street optician I used previously.

January 5, 2013
Unprompted review
Rated 3 out of 5 stars

Customer care and comfort is important

I got my glasses through an online discount offer. The deal was fantastic. The price of the presciption was in the offer, alround fantastic offer.
Unfortunately my glasses were sent in a box that was obviously too small, my glasses were warped. Such a small thing betrayed my experience, especially when it feels like one ear should be an inch lower and when I wear them I spend half of my time trying to bend them back.
They're nice when they fit though.

January 5, 2013
Unprompted review
www.eye-sale.com logo

Reply from www.eye-sale.com

We are sorry about your experience with your glasses having been bent in transit. We have contacted you by email as I am certain that we can help to adjust the frames for a perfect fit.

Rated 3 out of 5 stars

Great price as wanted, shame on the packaging

Was a great price and a great experience from start to finish.

Was disappointed on the packaging though as glasses arrived in jiffy bag with glasses in draw-string bag.

Could have easily been crushed.

January 4, 2013
Unprompted review
www.eye-sale.com logo

Reply from www.eye-sale.com

I was very concerned to hear that you did not receive a case with your glasses. All our glasses are shipped with a hard case and cleaning cloth and should never have been dispatched without one. I have emailed you separately and we will ship a replacement case out to you tomorrow.

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