This is a review and serious warning to consumers who are considering ordering glasses from eye-sale.com. My own experience is similar to others who have also written unfavourable reviews about t... See more
www.eye-sale.com
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See what reviewers are saying
I've sent 5 emails and made 2 calls to the UK and they've passed the message on to eye-sale. No response from anyone. I'm connecting with my credit card company and cancelling the transaction. v... See more
Company replied
Well impressed with eye-sale - ordered on line which was easy to use even though i had a little problem with my wowcher code (nothing to do with eye-sale) but after copying and pasting the code no... See more
I had broken both pairs of my High Street glasses, when I received an email voucher from eye-sale. This gave a very competitive price. I had some reservations about buying glasses online, but the keen... See more
People also looked at
Great Deal Would Defo Recommend To Friends, In fact I Have!!!
Super service, hassel free, great communication and an absolute bargain, glad I DIDN'T go to Specsavers!!!!
Very pleased with your professional and quality service
I have never ordered glasses on line before so I was naturally quite concerned if the final product would be the same as what I was after. I have a strong prescription and the service/communication via email with eye-sale.com was brilliant. They ensured that my PD was accurate and I received my glasses in no time! Definitely recommend!
Excellent service
I love my frames - very happy with the service and the prices. Lenses are perfect too. Thank you - I highly recommend Eye Sale. Will be back when the need arises :)
Glad I took the plunge!
I was always apprehensive about buying eyewear online but I needn't have worried due to the company I chose. It was easy to order and the glasses arrived quickly and I am very, very pleased.
Excellent service at a great price!
This is the first time I have purchased glasses online and I would definitely do this again with Eye-Sale. It was fast and the customer service was excellent. The website is easy to use and for a novice like me the measuring was fine with the help of a friend.
Great prices but details need improving
I ordered a pair of glasses recently using a great online deal and got them for an excellent price. They took about 10 days to arrive and I'm really pleased with the glasses. My only complaints are that the tracking code I was sent with confirmation of shipment didn't work to track my glasses. And to my disappointment the case that I was sent is much to small for my glasses and they don't fit inside so I will have to purchase a new one elsewhere.

Reply from www.eye-sale.com
Great Glasses Experience
From the very beginning everything was incredibly easy and when I did make a mistake I was contacted immediately and helped along without being made to feel incompetent.
Very reassuring, great glasses, excellent price and first class service
Nice easy to use site - good service
Ordered a pair of glasses 2 weeks ago - got them after 5 days, but needed to return them as they had a scratch. Contacted customer support and was told no problem to return them. The site is easy to use, nice presentation and easy to pay. Overall, I can only recommend this site if you are looking for a new pair of glasses. Delivery not as fast as the site promised however an extra day or two is no big deal. Also, the range of glasses is quite impressive. Their prices seems fair and can easily compete with similar online stores. So overall 4 out of 5. Thumps up. Cheers.
wee delay which was very quickly sorted and would use company again.
Overall good experience
Excellent service and good follow-up.
The website was informative and easy to use, and the service and end result were very good! Very much worth the price.
Very goos value for money worth waiting for.
Took a while for,delivery but when it came was really pleased with my glasses.
Slow delivery but great price
I purchased a pair of Kangol glasses - identical to a pair I'd bought three years ago through Glasses Direct, but had become badly scratched over time. Unfortunately Glasses Direct no longer stocks this particular frame.
Googling the frame number brought up the eye-sale website, and what's more I was very lucky to benefit from the 70% off sale and buy my frames and lenses for just £42.00. A fantastic deal. They arrived in a branded Kangol case too - some customers here have mentioned bad packaging - mine were absolutely fine.
However I did have to wait around 10 days for them to arrive, and there was very little communication from Eye-Sale during that time. The arm length also appears a couple of millimetres longer than my old pair. I'd not feel so certain if I was taking a punt on a different frame - as there appears to be no trial facility or unconditional money back guarantee.

Reply from www.eye-sale.com
Great price and top rate service.
The process was simple and easy to use and all aspects where delivered on time with the minimum of involvement. Will use again and would recomend.
Wonderful Service
My specs are perfect and delivered in double quick time. I have not had this sort of service from the high street optician I used previously.
Customer care and comfort is important
I got my glasses through an online discount offer. The deal was fantastic. The price of the presciption was in the offer, alround fantastic offer.
Unfortunately my glasses were sent in a box that was obviously too small, my glasses were warped. Such a small thing betrayed my experience, especially when it feels like one ear should be an inch lower and when I wear them I spend half of my time trying to bend them back.
They're nice when they fit though.

Reply from www.eye-sale.com
quick and efficient service
The service was quick and efficient and the product was good value.
Full trust and great expirience with this company!
You can trust them . Their items are original 101%
I always got best price on net with this guys -
Many Many Thanks from Montenegro ! :-)
Unbeatable value and service
Quality designer eyewear at a very keen price backed up by 5-star personal service. I will be recommending Eye-Sale to friends and family.
great company :-)
made up with my glasses thay were what i asked for and more :-):-):-) thank you eye sale x
Great price as wanted, shame on the packaging
Was a great price and a great experience from start to finish.
Was disappointed on the packaging though as glasses arrived in jiffy bag with glasses in draw-string bag.
Could have easily been crushed.

Reply from www.eye-sale.com
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