Simon is passionate about eyes, just what you really want and need in an optician. Extremely knowledgable and helpful in explaining the details of the eye to you. Making you at ease from the outset, w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Simon was very friendly, knowledgeable, and detailed. Was open and honest throughout the whole eye test appointment. I would highly recommend.
Best eye test I have ever had (I’m 46) with everything explained in excellent detail and above all, an honest assessment that resulted in me being told I don’t need glasses (where other opticians may... See more
Good service but glasses not perfect. I was recommended a type of glasses after giving my requirements, unfortunately not sure what I was recommended did the job as explained by optician, does 2/3 but... See more
Company details
Contact info
38 Hepscott Drive, NE25 9XJ, Whitley Bay, United Kingdom
- 0191 2903393
- info@eyeworksoptical.co.uk
- eyeworksoptical.co.uk
4.8
Excellent
128 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Personal touch
Simon has a great simple way of explaining how our eyes work and the need for eyewear. I would highly recommend Eyeworks for their excellent customer service and personal touch.
November 10, 2021
Unprompted review
Never had so much fun at an eye test…
Never had so much fun at an eye test Simon was lovely He made me feel comfortable and relaxed and explained everything he was doing and what he was looking for He also didn’t try to sell me glasses that I don’t need Will definitely go back Thanks
November 9, 2021
Unprompted review
Excellent Sevice (again).
As ever, excellent service. Nothing appears to be too much trouble and consider Simon to be the best optician I have ever used.
November 9, 2021
Unprompted review
Nothing is a problem
I had a small problem with a possible eye infection and based on medical advice I contacted Karen who immediately fitted in a same day appointment with Simon. Service is key at Eyeworks and always friendly and effective. It is always a pleasure to see Simon and after a review of my condition he quickly diagnosed my problem and sorted it out for me putting my mind at ease also. This was a one off issue for me however the service provided by Simon and Karen is always second to none whatever the individuals requirements of them are.
November 9, 2021
Unprompted review
Simon and Karen are amazing
Simon and Karen are amazing, friendly helpful and so knowledgeable. I wouldn’t go anywhere else. Highly recommend…..you won’t regret it!
November 8, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.