They don't even have change for a £5. I usually pay by card, but I had naff all in my bank but some five pound notes. Driver was late so I missed my appointment, but they couldn't even give me £2... See more
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waiting for a bus, put arm out to stop it just went by. got into hull interchange went and reported it, was told would be contacted in 7-10 workings days.after a month with no contact went back to int... See more
Over 100 non operational services every day.. Staff leaving in droves including long service staff.. And a director saying people don't want 60hrs work per week. But this is exactly what EY... See more
Bus timetables don't align with when the buses run. Make sure you arrive 15 mins early than the listed time, as the bus could be 10 minutes early or 10 minutes late, if it even turns up at all. Never... See more
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good service but poor time keeping
for as long as I can remember EYMS has had piss poor time keeping, especially in rural areas. More recently its getting worse.
General rule is to look at the timetable and plan your day around them times, you arrive 5-10 mins before bus should arrive and wait 5-10 mins after if it still hasn't shown up, unwritten rule of uk public transport, yes? Well not with EYMS you should arrive at the bus stop at any time you choose and set up camp at the stop until your bus arrives, this could be a 10 minute wait, 20, 40 or 1 hour so bring a flask! Also on days like today (2.8.14) bring an umbrella!
What is the point in having timetables published online if the drivers don't stand by them?! At what point can we start holding EYMS to blame for missed appointments and full days being written off because of there tardiness?
My advise dont look at the time tables just be prepared for a long wait.
August 2, 2014
Unprompted review
Excellent customer service
Last week my girlfriend went on a trip on an EYMS bus with our 7 month old daughter, buggy and baby paraphernalia. As she got on, the driver got out of his cab and rearranged things in the gantry to make room for the buggy. He then asked if he could help further and was given my daughter to hold whilst my girlfriend folded the buggy up. After lots of "awwws" from the passengers at the driver being so good with my daughter the buggy was folded and my daughter was returned. The driver then got my girlfriend to sit down and proceeded to ferry her money, ticket and change between her seat and his cab so that she didn't have to get up again.
Absolutely exemplary service.
July 17, 2013
Unprompted review
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