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Excellent service. Rates are steep but then there aren't many high street banks lending to SME's ! I drew comfort that the money is from EU sources dedicated to encouraging SME's (unlike our o... See more
Company replied
Ezbob are loan sharks, they will use all their tricks to get more money out of you, customer service is NON existent. Most of reviews are written by EZBOB themself, but of course they are not the o... See more
Company replied
I have used Ezbob for funding on numerous occasions and can't recommend their service enough. Ros is an absolute star and provides that personal caring service that banks could learn a thing or to f... See more
Company replied
Company details
Written by the company
ezbob is a unique provider of lending technology because of our deep expertise and knowledge about lending to small businesses. Put simply, lending is in our DNA. We know the complexities and processes associated with lending. We understand the challenges lenders face and what they need to manage successfully to be profitable.
Contact info
London, United States
- ezbob.com
2.5
Poor
459 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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Do exactly what they say they will, brilliant!!
It,s not cheap money, but the exercise in getting it is very easy, with no fuss or thrills, they do what they say on the tin.
When we needed a little extra, it was literally sorted in minutes, I can't fault them, and would have no hesitation in recommending them to anyone.
May 5, 2016
Unprompted review
Reply from ezbob
Hi Gregory,
I am glad we were able to help and everything was so straightforward for you. We appreciate your recommendations and if there is anything you need, just let us know.
Loui
Customer Service Advisor
Reply from ezbob
Hi Paul,
Great to hear that everything was easy for you. If there is anything you need, just let us know.
Jamie
Customer Care Manager
Top up!
It is much easier than the Banks and the service is excellent and fast.
Love it.
May 3, 2016
Unprompted review
Reply from ezbob
Hi Bina,
Thank you for leaving your review with us, great to get everything through hassle free for you.
Loui
Customer Service Advisor
Easy Process
ezbob offer great service, much simpler than the bank, and a lot quicker
April 28, 2016
Unprompted review
Reply from ezbob
Hi Jeremy,
Great to able to help you and get everything through for you so quickly. Just let us know if there is anything you need.
Loui
Customer Service Advisor
Best service ever
Best service ever when I did my application online very easy Application very helpful lady name Jackie Very helpful. Very clearly speaking on the phone good customer service calls through to my mobile and she show me what to do I am going to be using your services in the future for my business Dover Royal Taxis and your service is better than the bank Thank you again and I will use your service again soon
Best regards
April 27, 2016
Unprompted review
Reply from ezbob
Hi Sherwan,
Thank you for your review. Great to hear you found our application process so easy and that Jackie was on hand to get everything through for you. We look forward to helping your business grow.
Jamie
Customer Care Manager
Used few times, very helpful, no-nonsense company
Used few times, very helpful, no-nonsense company, will be back for more!
April 27, 2016
Unprompted review
Reply from ezbob
Hi Nerijus,
Thank you for taking the time to review us. It is always great to be able to help a business continue to grow and expand our relationship. Just let us know if there is anything you need.
Jamie
Customer Care Manager
Awesome lending Company!!
I would recommend Ezbob to anyone that needs a fast loan for any reason. They are a superb lending company. I was assisted all the way by Jackie, her customer service and assistance were excellent and supported me all the way through getting my loan all within the same day!!! I highly recommend everyone to get on board with this company, they are great in all aspects!
April 27, 2016
Unprompted review
Reply from ezbob
Hi Emanuele,
Thank you for such a positive review! Great to hear Jackie was on hand throughout your application. We always aim to process an application and have the funds transferred to your account within 24 hours, glad we were able to get the funds through on the same day.
If there is anything you need, just let us know.
Jamie
Customer Care Manager
General review
A good process in general and Travis , who I spoke to, was very responsive. Only issue I have is that the system doesn't know what to do if your business doesn't have a debit card as it has to take a personal card and secondly it can't take direct debits.
It could do with more flexibility in dealing with those areas.
April 25, 2016
Unprompted review
Reply from ezbob
Hi Mark,
Thanks for your feedback. We are constantly developing our processes and a direct debit facility is something we are working hard to implement.
Our primary payment method is continued payment authority or CPA, where our system will automatically debit the card registered. We do need to keep on file a debit card, we can however accept bank transfers as an alternative method, whichever is easiest for your business.
I hope this answers any questions and if there is anything else you need, just let me know.
Jamie
Customer Care Manager
very easy to do this
April 22, 2016
Unprompted review
Reply from ezbob
Hi Thaise,
Thank you for leaving your review, glad you found everything so easy.
Loui
Customer Service Advisor
Great service.
Customer service is fantastic. Quick in decsition making and keep to their promise. I want to believe that it is safe as all trnsacions are made online. They were of help in the most amazing time of need. Awesome! Thank you for helping.
April 14, 2016
Unprompted review
Reply from ezbob
Hi Julia,
Thank you for leaving your review with us. Great to hear that you received such great customer service. Please be assured that our robust technology has built in measures to protect your personal information to the highest industry standards. If there is anything you need, just let us know.
Jamie
Customer Care Manager
Business loan
Very fast little drama ,service very good.
Got little less than requested but hey ho, maybe next time
April 13, 2016
Unprompted review
Reply from ezbob
Hi Philip,
Thank you for your review, glad to hear you received such great service. If there is anything you need, just let us know.
Loui
Customer Service Advisor
Very good
Hi,
I had very fast and proffesional service. Just waiting for the cash.
Thank You for your help
April 8, 2016
Unprompted review
Reply from ezbob
Hi Mykhailo,
Thank you for leaving your review with us, glad we were able to help with funding for your business. Let us know if there is anything you need.
Loui
Customer Service Advisor
Great Service helpful staff
The rates are not great but balance that with the turn around of the application and how fast the funds are available together with the staff which are great then definitely a company I would recommend for other business users.
April 6, 2016
Unprompted review
Reply from ezbob
Hi Asif,
Thank you for taking the time to leave a review with us. Great to be able to get everything through quickly for you and the recommendation! Let us know if there is anything you need.
Loui
Customer Service Advisor
very quick and easy transaction
April 4, 2016
Unprompted review
Reply from ezbob
Hi Robert,
Glad we were able to get everything through so quickly for you, let us know if there is anything else you need.
Loui
Customer Service Advisor
Really happy
Great service from everyone involved. Everything was handled really well and fast. Great flexibility with the finance rather than being tied down to one plan. Would recommend for sure.
March 31, 2016
Unprompted review
Reply from ezbob
Hi Rav,
Thank you for taking the time to leave us a review and we are glad we were able to help your business grow. Let us know if there is anything you need.
Loui
Customer Service Advisor
Reply from ezbob
Hi Elam,
Great to hear, let us know if there is anything we can do for you.
Loui
Customer Service Advisor
Hidden fees
I went through the process of applying for a short term loan with Ezbob after using the estimator on the home page. It indicated that a £10,000 loan for 1 month would cost in the region of £175. After going through the process and uploading documents and linking to VAT and bank accounts I was offered £7000 as that was an acceptable percentage of my turnover. That was fair enough. Just before we went through the confirmation process I asked to double check the cost and was told it would be £751.50. There was a set-up fee of £490 that hadn't been mentioned either on the website or by the person I was dealing with on the phone, and which I only found out about because I double checked that I knew the total cost with the sales person on the phone.
Clearly the difference between the advertised price and the actual price is really significant, and I was left feeling that I'd had a lucky escape from a cheating company.
I find some of the other reviews for this company quite difficult to believe.
March 30, 2016
Unprompted review
Reply from ezbob
Hi Damien,
Thank you for your feedback, we welcome any comments positive or negative to help improve our service. Our estimator on the homepage is a guideline to give an example of what a loan may cost. Our fees are transparent and certainly not hidden. As you have stated, the total cost of the loan was outlined before draw down of the funds. If perhaps this was not portrayed in a clearer manner on this occasion, we will look into this and any updates we will email you directly.
Jamie
Customer Care Manager
QUICK AND EASY
This is the third time I have used EzBob, much better than banks !!
March 24, 2016
Unprompted review
Reply from ezbob
Hi Mark,
Thank you for leaving your review, it's great to be able to continue our relationship and help your business to grow further. Let us know if there is anything you need.
Jamie
Customer Care Manager
Excellent
Great service rapid delivery and and the most friendliest people ever. Roz is great and and will help you so much, I so recommend this company the rate is good too.
Jaime island Louis great help too
Thanks so much and always a pleasure to do Buisness with. 😊😊
March 21, 2016
Unprompted review
Reply from ezbob
Thank you for your review and your positive feedback! It's always great to hear our staff are providing fast and great service.
If there is anything you need, just let us know.
Jamie
Customer Care Manager
Very Easy Bob
ezbob are very helpful, fast and efficient. I am now on my third loan and will continue to use their services in the future. I cannot fault them in any way.
March 15, 2016
Unprompted review
Reply from ezbob
Thank you for your kind words, it's great to be able to continue our relationship with you and help your business grow. If there is anything you need, just let us know.
Jamie
Customer Care Manager
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