I would leave a ZERO but that wasn’t an option. My son left a hospital admission with a BMI of 16!!!! GI docs do not know how to treat Lyme Disease nor do ID doctors. My son ate food for the first tim... See more
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See what reviewers are saying
This service was convenient, private, and professional. I have been quietly battling anxiety for years and eventually it became unmanageable. EZCare Clinic and Dr Bradley Noon were a big help. D... See more
Company replied
Compassionate and expedient care. The last thing I felt like doing when I was sick was sitting in a doctor’s office. Being seen from the comfort of home by a reliable and trustworthy healthcare profes... See more
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Tulani Johnson is amazzzing!!! Listens and gives honest advice without judgement. Got my prescription filled no problem. I was sent a promo code but am having trouble now since pge refreshed and i no... See more
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Company details
Written by the company
EZCare Clinic is a trusted leader in online mental health care across the United States. Our mission is to redefine access to quality mental health support by making it affordable, accessible, and stigma-free for everyone. At EZCare Clinic, our team of licensed and experienced medical professionals provides comprehensive care for ADHD/ADD, anxiety, depression, insomnia,OCD, Emotional Support Animal letters, and weight management.Every treatment plan is personalized to fit your needs, helping you receive the right care and medication without unnecessary delays. Through our telehealth platform, patients can easily connect with licensed providers, receive evaluations, and get prescriptions—all from the comfort and privacy of home. We offer flexible online appointments and a streamlined process that saves you time and eliminates the long waits typical of traditional clinics. Choosing EZCare Clinic means choosing a caring, professional team dedicated to your well-being. Our goal is to make reliable, confidential, and high-quality mental health care available to everyone, wherever they are. EZCare Clinic is part of the MEDvidi network, a trusted provider of online mental health and wellness care across the U.S.
Contact info
1884 MARKET ST , 94102, San Francisco, United States
- 4159660848
- help@ezcareclinic.io
- ezcareclinic.com
3.4
Average
411 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Been with them since my local…
Been with them since my local psychiatrist left the area. Dr Ambrosio Romero for many months and he is the greatest and most caring psychiatrist.
July 23, 2023
Unprompted review
Reply from EZCare Clinic
Hello Mike,
Thank you so much for taking the time to leave an excellent rating. We really appreciate it. Please let us know what we can do for you in the future.
Thank you for your review. We will share this with our team to let them know how they are doing.
You can always reach out to us at help@ezcareclinic.io if you face any issues in the future.
We are grateful that you took the time to leave us a review. Your feedback helps us improve service for everyone.
Regards,
EZCare Clinic.
Love this clinic
Love this clinic, my physician Patricia listened to all my concerns and prescribed me what I needed. I got my prescriptions within 48 hours. So convenient and they even check up on you after your appointment making sure everything went smoothly. Thank you EZclinic. I will be using you again.
July 17, 2023
Unprompted review
Reply from EZCare Clinic
Hello Haley,
Thank you so much for taking the time to leave an excellent rating. We really appreciate it. Please let us know what we can do for you in the future.
Thank you for your review. We will share this with our team to let them know how they are doing.
You can always reach out to us at help@ezcareclinic.io if you face any issues in the future.
We are grateful that you took the time to leave us a review. Your feedback helps us improve service for everyone.
Regards,
EZCare Clinic.
Very professional and expedient
Very professional and expedient. Both staff and doctors are excellent to communicate with. Normally I would have to drive 40 miles for prescription refill. Not with EZCare. Make an appointment and next day or two would have a video conference
July 21, 2023
Unprompted review
Reply from EZCare Clinic
Hello Sam Mason,
Thank you so much for taking the time to leave an excellent rating. We really appreciate it. Please let us know what we can do for you in the future.
Thank you for your review. We will share this with our team to let them know how they are doing.
You can always reach out to us at help@ezcareclinic.io if you face any issues in the future.
We are grateful that you took the time to leave us a review. Your feedback helps us improve service for everyone.
Regards,
EZCare Clinic.
Excellent and highly recommended
Excellent and highly recommended! The doctor was very kind and understanding. They actually listened to me and were able to treat me for my anxiety. I was able to get my medication that day. The online platform was very helpful for someone with high anxiety.
July 19, 2023
Unprompted review
Reply from EZCare Clinic
Hello Customer,
Thank you so much for taking the time to leave an excellent rating. We really appreciate it. Please let us know what we can do for you in the future.
Thank you for your review. We will share this with our team to let them know how they are doing.
You can always reach out to us at help@ezcareclinic.io if you face any issues in the future.
We are grateful that you took the time to leave us a review. Your feedback helps us improve service for everyone.
Regards,
EZCare Clinic.
Very convenient scheduling
Very convenient scheduling. They make it very easy to book appointments and everyone has been extremely nice.
July 18, 2023
Unprompted review
Reply from EZCare Clinic
Hello Lori,
Thank you so much for taking the time to leave an excellent rating. We really appreciate it. Please let us know what we can do for you in the future.
Thank you for your review. We will share this with our team to let them know how they are doing.
You can always reach out to us at help@ezcareclinic.io if you face any issues in the future.
We are grateful that you took the time to leave us a review. Your feedback helps us improve service for everyone.
Regards,
EZCare Clinic.
Insomnia
I had insomnia and couldn’t take it anymore. I called them it was easy and reliable. Got my scrip in less than 48 hours. Thank you EZCare
July 15, 2023
Unprompted review
Reply from EZCare Clinic
Dear Big Bud,
Thank you so much for taking the time to leave an excellent rating. We really appreciate it. Please let us know what we can do for you in the future.
Thank you for your review. We will share this with our team to let them know how they are doing.
You can always reach out to us at help@medvidi.com if you face any issues in the future.
We are grateful that you took the time to leave us a review. Your feedback helps us improve service for everyone.
Regards,
EZCare Clinic.
Thank you so much for Dr halp for my…
Thank you so much for Dr halp for my prescription anxiety..
July 18, 2023
Unprompted review
Reply from EZCare Clinic
Dear Ava manukyan,
Thank you so much for taking the time to leave an excellent rating. We really appreciate it. Please let us know what we can do for you in the future.
Thank you for your review. We will share this with our team to let them know how they are doing.
You can always reach out to us at help@medvidi.com if you face any issues in the future.
We are grateful that you took the time to leave us a review. Your feedback helps us improve service for everyone.
Regards,
EZCare Clinic.
Above and beyond
This clinic has once again, amazed me with their compassion and over the top professionalism. My medication regimen wasnt effective, and i just thought i would have to suffer until my next follow-up appointment. To my surprise, Dr Jimmy Richmann adjusted the dose free of charge. This was another 6/5 star experience!!!
July 17, 2023
Unprompted review
Reply from EZCare Clinic
Dear Casey Arredondo,
Thank you so much for taking the time to leave an excellent rating. We really appreciate it. Please let us know what we can do for you in the future.
Thank you for your review. We will share this with our team to let them know how they are doing.
You can always reach out to us at help@medvidi.com if you face any issues in the future.
We are grateful that you took the time to leave us a review. Your feedback helps us improve service for everyone.
Regards,
EZCare Clinic.
Detail oriented and caring.
July 17, 2023
Unprompted review
Reply from EZCare Clinic
Dear Cody Smith,
Thank you so much for taking the time to leave an excellent rating. We really appreciate it. Please let us know what we can do for you in the future.
Thank you for your review. We will share this with our team to let them know how they are doing.
You can always reach out to us at help@medvidi.com if you face any issues in the future.
We are grateful that you took the time to leave us a review. Your feedback helps us improve service for everyone.
Regards,
EZCare Clinic.
Felt scammed, EzCare made it right
Tl;dr: I had my 1st ever app't w/ a psychiatrist & felt scammed.
We met via telehealth. I called ahead to confirm this was ok since I had been referred for med. management & was unaware you could practice med. management over telehealth. They confirmed it was ok.
I scheduled my app't for days after I was due for a med refill. It was an "as needed" med; they requested to reschedule - they had to wait 28 days after I pick up to my meds per DEA laws. I said no problem & used the herbs and meditation techniques f/ members of my care team to get through the gap in meds.
We met online. When he connected, he didn't have his vid on. I asked if he checked his vid settings. He said it gave him trouble all day, but he called several times. I wondered why he called - we were already connected online, he could see & hear me & I could hear him. I told him I practice professionalism at work & don't check my personal phone but every couple hours for urgencies. He said I had an app't with him. I told him exactly, so now would not be the time to sit on my personal phone at work when we were connected to our app't. It was weird.
I provided my medical documents & the referral from my family Dr. I gave the info my family Dr. advised me about regarding meds I had tried & meds we found to be successful in treating 6 of my diagnoses. I showed him my physical prescription bottles - my family Dr. had recently changed dosage of one of them & I straightened that out w/ my family Dr.
After providing the info my family Dr. gave me, he told me we were not a fit; I was taking 2 controlled meds which he thought would be better managed in person. I told him that's what I thought originally & why I called ahead to double check. I also told him I felt stressed & anxious about the inconsistency of med. care lately - par for the course w/ a stress & an anxiety disorder. He apologized & offered to follow up with me within a couple of days regarding reimbursement for our $195 10min. appointment.
I hadn't received follow-up, so called the clinic days later to check reimbursement status. They said he sent discharge paperwork. I said that was consistent w/ what he & I talked about. I hadn't received it yet & requested they send it to me. They said they already had & they would again; still haven't received. I also informed them my clinic regularly discharges patients; if they have circumstances change & need to resume services, we can readmit them. I told them I coordinated with my family Dr. to stop taking 1 of the 2 meds I talked about with the psychiatrist since it was only minimally effective, so it would just be 1 med remaining on the referral. That was when the rep. informed me that he discharged me because I was "exhibiting high drug seeking behavior", so they would not readmit me.
I was completely shocked; I don't feel it requires an MD to understand that 30 years of trauma, abuse, and neglect could cause related diagnoses. The info he asked for was consistent with the info my family Dr. gave me. So, I Googled what "drug seeking behavior" was. It said things like: needing to make app'ts urgently/at days end, calling regularly, requesting specific meds & not being open to alternatives, dressing in an odd manner, "Dr. shipping", coming from out of town, etc.
NONE of this occurred at all in any way it could be construed. I have the same Dr. & care team for 7+ years. I dressed in a plain tank top & pair of cotton shorts, it was over 100°. I went with the flow when the clinic needed to change the app't. I showed openness to other meds/ non medicinal care with my regular therapy, PT, ND, & GP having had me try 30+ combined treatments. I called about the reimbursement during normal biz hrs. The app't occurred in the town I live.
They still ghosted me about the reimbursement & treated me like a criminal in the process.
UPDATE TO REPLY: Thanks for the kind sentiments. I've been in touch with my regular, trusted care team. The reply mentions the "two" controlled substances; my review states it has been reduced to ONE due to minimal effectiveness of the other. I had also informed EzCare about that when I called inquiring about reimbursement & was told I was "exhibiting high drug seeking behavior", which was not addressed in the reply. What a damaging, unprofessional label to place on someone having the courage to reach out for help, especially when it is baseless, for it to just be under rug swept in the reply. It seems like EzCare does not pay attention to their patients. Yes, please do contact me at your earliest convenience.
ADDITIONAL UPDATE: EzCare reached back out & was compassionate, understanding, validating, & apologized. Refund processed. Assuming follow through, they stated details for which they intend on taking necessary action to ensure future clients feel care & compassion regardless of fit. Updated rating from 1 to 3 stars. Thank you!
July 10, 2023
Unprompted review
Reply from EZCare Clinic
Dear Briauna ,
We apologize for any confusion or inconvenience you experienced during your recent telehealth appointment with our psychiatrist. We appreciate your feedback and take your concerns seriously. However, it is important to clarify a few points.
Due to the limitations of telehealth, our psychiatrist determined that your specific case, involving two controlled substances, would be better managed in an in-person setting. This decision was made in the interest of providing you with the most appropriate and comprehensive care for your needs.
Regarding the issue of reimbursement, we apologize for any delays or miscommunication. We understand your frustration and will address this matter promptly. Our team will reach out to you within the next few days to discuss the reimbursement process and ensure that your concerns are properly addressed.
If you require ongoing care and support, we recommend contacting your primary care physician (PCP) to discuss your situation. Your PCP can assist you in finding another psychiatrist or provide appropriate referrals to ensure your needs are met.
Once again, we apologize for any negative experience you had and appreciate your feedback. We strive to provide the highest quality of care and will take your comments into consideration for future improvements.
Sincerely,
EZCare clinic.
Dr Jimmy Reichman is the BEST!
Dr. Jimmy Reichman is amazing ! I was set up with him because my usual MD was not available 2 months ago and when we met for the appointment. He listened to me and immediately suggested a medication therapy that worked perfectly for me within the first week! He is not a skeptic or trying to tell me that I should lower or wean of my medications because he understands with my past medical history, I need it. I’m on low doses and I’m fine and when I don’t need a full dose me being a RN I use one med PRN. I can not thank Dr. Reichman enough ! He saved my life, I’m back to work, out at events and it’s consistent! No more ups or downs
July 10, 2023
Unprompted review
Reply from EZCare Clinic
Dear Alchemist Amineh,
Thank you so much for taking the time to leave an excellent rating. We really appreciate it. Please let us know what we can do for you in the future.
Thank you for your review. We will share this with our team to let them know how they are doing.
You can always reach out to us at help@medvidi.com if you face any issues in the future.
We are grateful that you took the time to leave us a review. Your feedback helps us improve service for everyone.
Regards,
EZCare Clinic.
I got to speak freely with a doctor…
I got to speak freely with a doctor from my home. We discussed options and chose one that was right for me. I have been struggling terribly with social anxiety after being in a bad accident that left me unable to walk the same . I have been reluctant to leave the house because of fear. This service is great option.
July 11, 2023
Unprompted review
Reply from EZCare Clinic
Dear charlene Maldonado char,
Thank you so much for taking the time to leave an excellent rating. We really appreciate it. Please let us know what we can do for you in the future.
Thank you for your review. We will share this with our team to let them know how they are doing.
You can always reach out to us at help@medvidi.com if you face any issues in the future.
We are grateful that you took the time to leave us a review. Your feedback helps us improve service for everyone.
Regards,
EZCare Clinic.
Follow up experience
Withdrawing my previous review as my issues were resolved. I’m back to give my experience through the follow up. Another pleasant visit with Dr. David Kenton. He is the main reason I’m still using this company for psychiatry. I have to say the customer service department always makes you feel at ease and Anna Taylor was in consistent communication with me yesterday as I was awaiting my medication. There is a slight lack of urgency for medication management but overall I’m satisfied with the outcome of my 2nd visit and will be returning again as long as I can keep the same doctor. Thank you Ezcare for allowing me to receive medication and visits at my convenience and Dr. Kenton is the best doctor I have met in 28 years.
July 12, 2023
Unprompted review
Reply from EZCare Clinic
Dear Le Nj,
Thank you so much for taking the time to leave an excellent rating. We really appreciate it. Please let us know what we can do for you in the future.
Thank you for your review. We will share this with our team to let them know how they are doing.
You can always reach out to us at help@medvidi.com if you face any issues in the future.
We are grateful that you took the time to leave us a review. Your feedback helps us improve service for everyone.
Regards,
EZCare Clinic.
Very positive experience
Very positive experience. The doctor was extremely helpful. I had issues finding my medication due to nationwide shortages and they worked with me, gave lists, called pharmacies, and helped until we were able to find and fill it. Above and beyond any what I’ve experienced with previous doctors and insurance companies in the past.
July 13, 2023
Unprompted review
Reply from EZCare Clinic
Dear Rachel,
Thank you so much for taking the time to leave an excellent rating. We really appreciate it. Please let us know what we can do for you in the future.
Thank you for your review. We will share this with our team to let them know how they are doing.
You can always reach out to us at help@medvidi.com if you face any issues in the future.
We are grateful that you took the time to leave us a review. Your feedback helps us improve service for everyone.
Regards,
EZCare Clinic.
Charged me for an appointment time they couldn’t honor
Failed to honor an appointment time they listed on their website as available and tried to reschedule it during the middle of a normal workday. Was told to wait upwards of two weeks for a refund.
This is a scam do not give your money. These people list times they know they don’t have available charge you and then don’t honor the appointment.
July 13, 2023
Unprompted review
Reply from EZCare Clinic
Dear Chaleb Pommells,
We appreciate you bringing this issue to our attention. You have been refunded. We assure you our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation and help make it right for you.
You are hereby requested to please contact our clinic at help@ezcareclinic.io so that one of our representatives can discuss your concerns in more detail.
Again, Thank you for giving us your valuable feedback, and look forward to hearing from you soon.
Regards
EZCare clinic.
Can’t get my prescription…
Can’t get my prescription and it’s a nightmare to get things sorted through their customer service line. I have called 5 times and have been without my medication for 4 days now.
UPDATE 7/25: I just checked my statement and I was not refunded. However I am changing my review to 2 stars because although I did finally get my prescription, it took a lot of hoops to and unnecessary extra time to get it
UPDATE 7/26: I’m changing my review back to 1 star because now they are trying to cover up their lie about refunding me and when I brought it up in an email they called it a typo. This company does business in bad faith and I wouldn’t recommend dealing with them
July 8, 2023
Unprompted review
Reply from EZCare Clinic
Dear Aleyna,
We appreciate you bringing this issue to our attention. We assure you our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation and help make it right for you.
You are hereby requested to please contact our clinic at help@ezcareclinic.io so that one of our representatives can discuss your concerns in more detail.
Again, Thank you for giving us your valuable feedback, and look forward to hearing from you soon.
Regards
EZCare clinic.
Nice, clean, efficient
Everyone is very nice, attentive, eager to help, and willing to answer any questions that you may have. They work efficiently without making you feel like you’re just getting pushed around.
July 10, 2023
Unprompted review
Reply from EZCare Clinic
Dear Sofia Rossainzz,
Thank you so much for taking the time to leave an excellent rating. We really appreciate it. Please let us know what we can do for you in the future.
Thank you for your review. We will share this with our team to let them know how they are doing.
You can always reach out to us at help@medvidi.com if you face any issues in the future.
We are grateful that you took the time to leave us a review. Your feedback helps us improve service for everyone.
Regards,
EZCare Clinic.
Great Experience
Booking was easy, appointments were readily available, doctor was professional and overall experience was more helpful and better than most in person appointments I’ve had
July 10, 2023
Unprompted review
Reply from EZCare Clinic
Dear Jimmy Vu,
Thank you so much for taking the time to leave an excellent rating. We really appreciate it. Please let us know what we can do for you in the future.
Thank you for your review. We will share this with our team to let them know how they are doing.
You can always reach out to us at help@medvidi.com if you face any issues in the future.
We are grateful that you took the time to leave us a review. Your feedback helps us improve service for everyone.
Regards,
EZCare Clinic.
Dr Kenton
Dr. Kenton was easy to talk to and was very understanding. Additionally, he had very good general health care tips. Fast delivery of service and I felt like I was cared for. I look forward to future appointments.
July 5, 2023
Unprompted review
Reply from EZCare Clinic
Dear Kristen Gregg,
Thank you so much for taking the time to leave an excellent rating. We really appreciate it. Please let us know what we can do for you in the future.
Thank you for your review. We will share this with our team to let them know how they are doing.
You can always reach out to us at help@medvidi.com if you face any issues in the future.
We are grateful that you took the time to leave us a review. Your feedback helps us improve service for everyone.
Regards,
EZCare Clinic.
Dr Astor is fantastic
Dr Astor is fantastic! Love the convenience of EZCare! Will recommend to family and friends!
Doug
July 7, 2023
Unprompted review
Reply from EZCare Clinic
Dear Doug Long,
Thank you so much for taking the time to leave an excellent rating. We really appreciate it. Please let us know what we can do for you in the future.
Thank you for your review. We will share this with our team to let them know how they are doing.
You can always reach out to us at help@medvidi.com if you face any issues in the future.
We are grateful that you took the time to leave us a review. Your feedback helps us improve service for everyone.
Regards,
EZCare Clinic.
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