At this point no stars would be a accurate rating! As others have pointed out this once highly rated and reliable company has steadily deteriorated over the past year. Last order I was quoted $113 and... See more
Company replied
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See what reviewers are saying
Increasingly in the last two years, my books somehow magically arrived damaged, missing, or with a completely different ISBN number. This all results in receiving no or very reduced compensation. I d... See more
Company replied
When I tried to contact customer service, I was brushed off; told that payment was being processed and would simply show up in several days. It didn't. Upon contacting customer service with this i... See more
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I have twice had them deeply discount books I sent claiming they were damaged in transit. This is after all the directions were followed and the packing accomplished exactly as they requested. Fool m... See more
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Company details
Information provided by various external sources
We have been serving faculty members for over 40 years! We buy new and used college textbooks, instructor's editions, complimentary copies and study guides. We have the highest buyback prices in the industry and take customer service seriously.
Contact info
75402, Greenville, United States
- 800-868-8902
- customerservice@FacultyBooks.com
- facultybooks.com
1.3
Bad
237 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
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Wonderful!
This is a great place to sell unwanted textbooks that the publishers send you without asking.
October 26, 2016
Unprompted review
Reply from FacultyBooks.com
Good morning!!
Thank you for taking the time to post a review!
We truly appreciate your feedback!
Thank you for your business,
FacultyBooks.com Customer Service Team
Not clear why some prices were changed.
A little more transparency would be nice.
October 20, 2016
Unprompted review
Reply from FacultyBooks.com
Thank you for your post. It's difficult to do a general response to the pricing of books because there are so many variables. Every book is graded when it arrives in or warehouse and this grading may not match the expectation of our sellers. We try very hard to make sure your selling experience is a good one and appreciate the opportunity to fully disclose any discrepancy when they do happen. I would encourage you to contact customer service if you disagree with the price you received for a book you sold to us. We are happy to explain the grading in every case.
Thank you for being a loyal Faculty Books partner.
Mike Kelly
Perfect service
Sent into several boxes of books. Received exact calculated payment as quick as the postal service could carry it. Excellent!
October 20, 2016
Unprompted review
Reply from FacultyBooks.com
Hello Bookman,
Thank you for posting a review! Your comments are greatly appreciated.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
Reply from FacultyBooks.com
Hello Mini,
Thank you for taking the time to post a review! We appreciate your feedback!
Thank you for your business,
FacultyBooks.com Customer Service Team
Slow processing; uncertain fulfillment
2 problems: (1) slow to send requested packing box, (2) unclear about access codes--book was rejected because of that lack, so I lost both the money and the book. There should be better protections/guidance for sellers. I'll go to local buyers in future. More certain.
October 17, 2016
Unprompted review
Reply from FacultyBooks.com
Graham
I'm sorry your experience with Faculty Books was not a positive one. Access codes are a real problem for used book wholesalers. As hard as we try to catch all the nuisances in the delivery of this information, we seem to still have issues with it. We strive to make every interaction with Faculty Books a good one and I encourage you to call our customer services number if this happens again. We will make every effort to work with you and make your next experience a better one.
Mike Kelly
Faculty Books
Would definitely recommend selling or buying from FacultyBooks.com!
October 14, 2016
Unprompted review
Reply from FacultyBooks.com
Hello AN,
Thank you for posting a review. We appreciate your comments.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
Great Service!!
The customer service was the best!!
Very patient and very informative!
I felt very well taken care of!
Bravo!!
October 13, 2016
Unprompted review
Reply from FacultyBooks.com
Hello Ken,
Thank you for posting a review! Our customer service department loves to hear how we are doing.
Thank you for your time and your business,
FacultyBooks.com Customer Service team
Easy, reliable and fair
I have used the site multiple times and appreciate the ease and reliability. Their follow up communications is clear and timely
October 11, 2016
Unprompted review
Reply from FacultyBooks.com
Hello Brian,
Thank you for your review! We appreciate your feedback.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
New books, paid as used book price.
Have sent new books, and been paid the used book price, otherwise good reliable consistent good service.
October 10, 2016
Unprompted review
Reply from FacultyBooks.com
Phil
I am very sorry our condition evaluation did not match your ex[ectation. Our quality standards for new books is very high because when we sell the books, the customer expects a perfect book. Many times, we have found the packaging has somehow damaged the books in route and we have no way of knowing this, If you would like to discuss options for making this right in your experience, I am very willing to entertain a conversation. I want every interaction you have with FB.com to be stellar.
Please feel free to contact me if you would like to discuss some options.
Mike Kelly
VP Textbooks
Sleezy
All books sent in were totally unused.
YES, one book was received with bent pages, and sent to faculty books in the same condition, but in brand new condition.
If I thought books looked used in the slightest, I would have said so.
Yet staff seemed to think the books were used! Probably should sell them online myself ;(
October 9, 2016
Unprompted review
Reply from FacultyBooks.com
June
I would very much like to have an opportunity to discuss your experience with Faculty Books. Our goal is to have 100% satisfaction both when you sell us books and when our customers on the other end purchase them. This becomes a difficult balance.
Because I want your experience to be a good one, I am very open to discussing what we can do to make this a better interaction.
Please feel free to contact me if you are open to a discussion.
Mike Kelly
VP Textbooks
Good resource for buying & selling
Not only have I been able to find textbooks which may not be currently in print, but I've been able to help colleagues sell some of their teacher copies when the get multiples of the same thing.
October 5, 2016
Unprompted review
Reply from FacultyBooks.com
Hello Debbie,
Thank you for taking the time to post a review! We appreciate your feedback.
Thank you for your business,
FacultyBooks.com Customer Service Team
Best in the business!
After having experience selling textbooks with several companies that buy books from students and faculty, I would say that FacultyBooks is the best in the business. They quickly process within 1 day an order of books when they are received, and then make payment within 2 days. It usually takes only 3 to 4 days for my books to arrive after shipment. Unlike other competitors, they keep the seller advised of the process until payment, and then send an email confirmation of the confirmed prices and conditions once the initial acceptance and review process is complete. An additional perk is that they provide packing materials free of charge for any sellback order; no one in the business does this!
October 5, 2016
Unprompted review
Reply from FacultyBooks.com
Hello Ana Maria,
Thank you for posting a review of our services! We appreciate your comments.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
Exceptional Organization
All facets of my transaction was covered! Good pricing, too!
October 5, 2016
Unprompted review
Reply from FacultyBooks.com
Hello Dennis,
Thank you for posting a review! Your feedback is greatly appreciated.
Thank you for your time and your business,
FacultyBooks.com Customer Service Team
Fast, easy to navigate and meets my needs.
FB does a very good job of using technology to identify resources for faculty, the library, and users looking to buy or sell recently available resources.
October 5, 2016
Unprompted review
Reply from FacultyBooks.com
Hello Mr. Felt Bamboolzed,
Thank you for taking the time to post a review of our services. We appreciate your comments,
Thank you for you business.
FacultyBooks.com Customer Service Team.
Reply from FacultyBooks.com
Hello Mary,
Thank you for posting a reivew. We appreciate your feedback.
Thank you for your time and your business.
FacultyBooks.com Customer Service Team
faculty books
not pleasedwit prices paid for new books will begin to look elsewhere
October 5, 2016
Unprompted review
Reply from FacultyBooks.com
Hello Ted,
Thank you for posting a review! We appreciate your comments.
Thank you for your time and business!
FacultyBooks.com Customer Service Team
Immediate response!
Customer service is outstanding. I had a problem with a promotion code not being factored into my payment. Since it was evening when I placed the order, I decided to contact FacultyBooks via email. Within just a few minutes, I found a message from FacultyBooks in my inbox. I opened it, expecting to see the standard "thank-you-for-your-email-we-will-get-back-to-you-within-72-hours" type of response. To my surprise, the email was from a customer service representative, who wrote that she would manually apply the promotion to my payment. Now that was fast and helpful service!!
October 5, 2016
Unprompted review
Reply from FacultyBooks.com
Hello Al,
Thank for you posting a review! We appreciate your feedback. We look forward to providing you with many years of excellent service.
Thank you for your time and business!
FacultyBooks.com Customer Service Team
Excellent and prompt service
Quick payment, easy to ship and fast processing
October 5, 2016
Unprompted review
Reply from FacultyBooks.com
Hello Lisa,
Thank you for taking the time to post a review. Your comments are appreciated.
Thank you for your busines!
FacultyBooks.com Customer Service Team
faculty books rocks
Easy, fast, professional, dependable, no problems ever and I have been using the service for years.
September 28, 2016
Unprompted review
Reply from FacultyBooks.com
Hello Dana,
Thank you for taking the time to post a review of our services! We appreciate your feedback.
Thank you for your business!
FacultyBooks.com Customer Service Team
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