At this point no stars would be a accurate rating! As others have pointed out this once highly rated and reliable company has steadily deteriorated over the past year. Last order I was quoted $113 and... See more
Company replied
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See what reviewers are saying
Increasingly in the last two years, my books somehow magically arrived damaged, missing, or with a completely different ISBN number. This all results in receiving no or very reduced compensation. I d... See more
Company replied
When I tried to contact customer service, I was brushed off; told that payment was being processed and would simply show up in several days. It didn't. Upon contacting customer service with this i... See more
Company replied
I have twice had them deeply discount books I sent claiming they were damaged in transit. This is after all the directions were followed and the packing accomplished exactly as they requested. Fool m... See more
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Company details
Information provided by various external sources
We have been serving faculty members for over 40 years! We buy new and used college textbooks, instructor's editions, complimentary copies and study guides. We have the highest buyback prices in the industry and take customer service seriously.
Contact info
75402, Greenville, United States
- 800-868-8902
- customerservice@FacultyBooks.com
- facultybooks.com
1.3
Bad
237 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent services. Mira Braunstein
My experiences w/your company have been great. Thanks. M B
August 1, 2016
Unprompted review
Reply from FacultyBooks.com
Hello Mira,
You are welcome and thank you so much for posting a review.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
No hassles! No boloney! company!
They do maintain a good customer relationships!
August 1, 2016
Unprompted review
Reply from FacultyBooks.com
Hello Naraseeyappa,
Thank you for taking the time to post a review! We appreciate your positive review.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
Efficiency +
Efficient and trustworthy...everything in place to help the customer!
August 1, 2016
Unprompted review
Reply from FacultyBooks.com
Hello Dr. Loyd Ganey,
Thank you for posting a review of our services! We look forward to providing you with excellent service for your future shipments.
Thank you for your time and business,
FacultyBooks.com Customer Service.
I never know what I will be paid
After my last experience I refuse to deal with FB any more. They quote a price and pay whatever they wish--always for reasons they insist are legitimate. It is a lot of trouble to go though to send books, and the last serval times I just feel cheated. I'd rather give the books away or throw them out than deal with this company any more. I'd give them a zero if I could.
August 1, 2016
Unprompted review
Reply from FacultyBooks.com
Cynthia
I would very much appreciate an opportunity to discuss your recently posted rating. It is certainly not our intention to have you disappointed in our service. We take great pride in what we do. I am in the process of gathering information on the history of your transactions with us so I can try to determine where we went wrong. I would appreciate the opportunity to discuss your experience if you would call me or contact me with email. My phone number is (800)527-1016 extension 333 and my email is mkelly@texasbook.com. My name is Mike Kelly and I am the VP of our Textbooks Division. I hope you will help us get better at what we do.
Mike Kelly
Sold books, Excellent service
They did exactly as advertised. Recommend for selling old books.
July 11, 2016
Unprompted review
Reply from FacultyBooks.com
Hello,
I apologize for just now responding to your review. Thank you for posting a review of our services and the recommendation!
Thank you for your time and your business,
FacultyBooks.com Customer Service Team
Reliable Buyer
I had sold quite numbers of books over and over again to Collegebooksdirect. What amazes me is that they never failed for once throughout. Thank you for being the best textbooks buyer.
June 23, 2016
Unprompted review
Reply from FacultyBooks.com
Hello joese33,
I apologize for just now responding to your review. Thank you for posting a review.
Thank you for your time and your business,
FacultyBooks.com Customer Service Team
Excellent Opportunity
Great way to clean out your shelves and make some money for your books
June 9, 2016
Unprompted review
Reply from FacultyBooks.com
Hello football59,
I apologize for just now responding to your review. Thank you for providing great feedback on our services!
Thank you for your time and your business,
FacultyBooks.com Customer Service Team
Reply from FacultyBooks.com
Hello Northern Doc,
I apologize for just now responding to your review. Thank you for posting a review of our services!
Thank you for your time and your business,
FacultyBooks.com Customer Service Team
FacultyBooks.com
Faculty books has always been fair and prompt in paying.
June 1, 2016
Unprompted review
Reply from FacultyBooks.com
Hello ton,
Thank you for taking the time to post a review! We appreciate your feedback.
Thank you for your business,
FacultyBooks.com Customer Service
The Best
If you choose to use Falcultybooks.com,
you WILL NOT regret it one single bit.
June 1, 2016
Unprompted review
Reply from FacultyBooks.com
Hello Storm Gunner,
Thank you for posting a review! We really appreciate your comments.
Thank you for your time an business.
FacultyBooks.com Customer Service Team
Reply from FacultyBooks.com
Hello Sean,
Thank you for posting a review.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
Always excellent service
Faculty Books always pays the best price, fastest, and takes more titles than anyone else. I won't deal with any other book-buying service.
June 1, 2016
Unprompted review
Reply from FacultyBooks.com
Hello americanist,
Thank you for taking the time to post a review! We appreciate your comments.
Thank you for your buisness.
FacultyBooks.com Customer Service Team
Faculty Books.com
Facultybooks.com is a good way to get rid of many of the extra books that I get. They pay well and quickly.
June 1, 2016
Unprompted review
Reply from FacultyBooks.com
Hello,
Thank you for posting a review and providing us with feedback.
Thank you for your time and business.
FacultyBooks.com Customer Service Team
Something went wrong on both sides of the deal...
Several texts were sent in (after requesting an extra box but not receiving it), but no payment was made. I had mistakenly entered in the wrong ISBN numbers from the texts (entered # for student edition but they were annotated instructor editions). That was in no way the fault of FacultyBooks.com. However, after notification that none of the texts I sent in would be purchased, I never received the texts back. So, in essence, the books were collected and kept, but not purchased. In my opinion, the books should have been sent back.
June 1, 2016
Unprompted review
Reply from FacultyBooks.com
Amanda,
I am concerned about your rating and comments. I very much appreciate them and the time you took to post, but this is not the way we want our users to see our support. I want you to love the site and the service we provide.
Would it be possible to discuss a resolution to your experience at your convenience? As I have said, our goal is to have you more than satisfied with your interaction with Faculty Books.
You can reach me at (800)527-1016 x333
Mike Kelly
V.P. Textbooks
Excellent Site, and Customer Service is EXCELLENT !
EASY TO USE SITE, GREAT CUSTOMER SERVICE
June 1, 2016
Unprompted review
Reply from FacultyBooks.com
Hello,
Thank you for taking the time to post a review! Your comments are greatly appreciated.
Thank you for business.
FacultyBooks.com Customer Service Team
As quoted
FacultyBooks.com honors their quotes and delivers the funds directly to you in a timely manner. I had them send me boxes (for free). I shipped the books (for free). And within a week or so, I had the funds credited to my PayPal account. It can't get any easier than that. I've used other services, only to be disappointed. FacultyBooks.com is the clear winner.
May 31, 2016
Unprompted review
Reply from FacultyBooks.com
Hello ej,
Thank you for your review! We appreciate your feedback and look forward to providing you with many years of excellent service.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
Long Time Customer
Faculty Books is great to sell your textbooks back to. Their rates are better than most places and easy to work with. I would highly recommend them.
May 31, 2016
Unprompted review
Reply from FacultyBooks.com
Hello bj07095,
Thank you for your review! We appreciate your feedback as well as your recommendations!
Thank you for your time and business.
FacultyBooks.com Customer Service Team
Theyve gone downhill
Delt with them succezsfully for years. Usrx to have great buyback prices. Now they tend to be lower. More concerning is their bait and switch buyback practices. Ive sent many books to them lately in unused like new condition, and tgey almost always downgrade to used. These are books i know they turn around and sell as new. Sometimes something as minimal as a bent corner will cause a book to be downgraded. Sometimes, I cannot figure out why. It has caused me to do my business elsewhere as i dont think their grades are done in good faith.
May 30, 2016
Unprompted review
Reply from FacultyBooks.com
Hello hawkprof72,
Thank you for taking the time to post a review of our services. We are very sorry to hear that are not happy with our services. Due to the concerns of our customers, we have made some changes to our textbook grading system.
Someone from our customer service department will be contacting you, regarding your review.
Thank you for your time and business.
FacultyBooks.com Customer Service Team
Neutral at this point
I never received the packing materials to submit any books.
May 30, 2016
Unprompted review
Reply from FacultyBooks.com
Hello Sue C,
Thank you for posting a review! After a customer care package is requested, they are shipped by the end of the following business day. We are sorry to hear that you did not receive your customer care package.
We would like to research your request. Please give us a call at 1-800-868-8902.
Thank you for your time and business.
FacultyBooks.com Customer Service Team
Reply from FacultyBooks.com
Hello Oakfarm.
Thank you for taking the time to post a review.
Thank you for your time and business,
FacultyBooks.com Customer Service Team
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