I was impressed with their professionalism. Having had problems in the past with other installers, Fairway were a breath of fresh air. The workers were always on time and did their job quickly and... See more
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A big thank you to Fairway energy for installing wall insulation, vents and extractors.From the beginning to end they were professional, friendly and tidy,always leaving everywhere spotless and great... See more
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Just want to highlight the work of Shaun and Craig today, a cracking pair of workers. Polite, professional, explained things well, patient when I was uncertain, very satisfied with their work and effo... See more
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Their electrician put trunking up in kitchen,showing wire underneath on corners,cracked trunking,eyesore Complained to fairway,not interested Also fitted fan in bathroom,which you have to manually... See more
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Company details
Written by the company
Fairway Energy has supported families, pensioners, and single parents across the UK in accessing government funding to receive free energy-saving home improvements; including energy-efficient boilers, heat pumps, solar panels, and insulation.
Contact info
United Kingdom
- fairway-energy.co.uk
4.4
Excellent
130 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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What an amazing Team
What an amazing Team! Thank you so much to Daisy, Adam, Ross, Mike and the Team for their fantastic work and effort. You all went over and above and nothing was too much effort. I love my Air Source Heating thanks to you lovely people!
November 4, 2025
Unprompted review
Reply from Fairway Energy
Thank you, Sian. The team truly appreciates your positive feedback, and we’re delighted to hear that you’re enjoying your new air source heat pump.
Best wishes,
The Fairway Energy Team
please do NOT use this company
please do NOT use this company, i had a heating system fitted on eco4 scheme. They left me with no hot water for 9 days,they broke tiles in my bathroom,fitted a second hand fan in my kitchen, broke a double glazed window in a bedroom, left a leaking pipe for 2 weeks before they came back to repair it, the pipework outside is being held up by bits of old pallet wood, the pipe insulation came off within a week, i was promised enough solar panels to work the system which they did not fit, they have now refused to do any of this as warranty work and will not give me their arbitration service to contact. this has been going on for over a YEAR they have lied continually the whole time. PLEASE DO NOT USE THIS COMPANY
September 7, 2024
Unprompted review
Reply from Fairway Energy
Dear Mr. Vella,
We’re sorry to read your review and that you feel this way. For clarity, here are the facts regarding your installation and our follow-up:
· You were not left without hot water for 9 days – your system was operational on completion. This is also the first time you have raised the issue of no hot water.
· Some bathroom tiles were damaged. As they are discontinued, we offered £100 compensation or a close-match replacement, but this was declined.
· The bedroom issue was a window handle, not a broken double-glazed unit. This was scheduled to be fitted on our next visit.
· The kitchen fan was brand new and tested by a qualified electrician. This type of fan runs continuously at a low level, so a gentle whirring is normal.
· Four solar panels were originally proposed, but due to roof space limits, conservation rules, and safety considerations, only three could be installed. Panels are intended to supplement energy use, not guarantee zero running costs.
· We have never refused warranty work. After you informed us in August 2024 that you had raised your concerns with TrustMark and NICEIC, you stopped communicating with us. We have not been contacted by either body since, so it is unclear whether a formal complaint was ever lodged.
· The issues you now mention regarding a leaking pipe, pallet wood, and pipe insulation have never been raised with us before and this review is the first time we have heard of them, more than a year after installation.
We also note that we have not heard from you since 19 August 2024, when you advised us, the complaint had been passed on. We are happy to revisit your concerns if you could call us on 0151 559 1563 to discuss with a member of the team.
Fairway Energy is committed to carrying out work safely, within scheme rules, and to resolving concerns fairly.
Regards,
The Fairway Energy Team
Be careful with this company!!
Be careful with this company!!! Started a job for my mum , as she qualified . Installed power hungry electric heaters upstairs and a heat pump . Cancelled insulation of solar panels due to a male installer going on maternity leave? . The Solar panels are ment to offset the increased cost of electricity. After expressing my concerns, I was told via text ‘we have 3 months to finish any works’
August 18, 2025
Unprompted review
Reply from Fairway Energy
Thank you for bringing this to our attention, and please accept our apologies for the frustration and inconvenience caused. We completely understand your concerns regarding the delay and the importance of having the full system installed as expected.
After reviewing this with our operations team, we can confirm that the delay has arisen due to an unexpected emergency paternity leave within our installation team. While it is correct that the grant terms allow up to three months for works to be completed, we fully appreciate that this timescale is not ideal for you. Please be assured that your project is a priority for us, and we are working to arrange the earliest possible installation date for your solar panels to ensure the system delivers the benefits intended.
We will keep you updated throughout and are committed to completing the remaining work as quickly as possible. Thank you again for your patience and understanding.
Craig and Shaun were so efficient…
Craig and Shaun were so efficient today, work complete cavity filled and loft insulation done too. Couldn’t be happier
Thank you so much
August 19, 2025
Unprompted review
Reply from Fairway Energy
Thank you, Chris. Your positive feedback is much appreciated, and we'll be sure to pass on your kind words to Craig and Shaun, who will be pleased to hear them. Please don't hesitate to get in touch if we can be of any further assistance.
Best wishes,
The Fairway Energy Team.
Shaun and Craig were great
Shaun and Craig were great, very tidy and efficient. Very professional and talked through all the steps of what they were doing.
They had great patience with our 4 year old who wanted to help them do their jobs.
Highly recommend this team.
August 8, 2025
Unprompted review
Reply from Fairway Energy
Thank you for your kind words! We’re thrilled to hear that Shaun and Craig made such a positive impression–and it sounds like they had a fantastic little helper on-site too! We really appreciate your recommendation, and if there’s anything more we can help with in the future, please don’t hesitate to get in touch.
Best wishes,
The Fairway Energy Team
Great company
Great company, delivered what I needed as promised. Would definitely recommend.
June 4, 2025
Unprompted review
Reply from Fairway Energy
Thank you, Robert. We appreciate your positive feedback. If you need anything in the future, please do not hesitate to get in touch. Thank you again for the recommendation.
Best wishes,
The Fairway Energy Team
Great service
Great service, whilst also being quick. Did exactly what they said they would with no bother
June 3, 2025
Unprompted review
Reply from Fairway Energy
Hi Andrew, thank you for your positive feedback. We’re glad to hear you were happy with the service and that everything went smoothly. Thank you again.
Best wishes,
The Fairway Energy Team
the perfect company for my energy needs
I recently used Fairway Energy through the ECO4 scheme and had a great experience. The team was professional, explained everything clearly, and handled the process smoothly from start to finish. The work—upgraded insulation and a better heating system—was fully funded and completed to a high standard. My home is noticeably warmer, and I’m expecting to save on energy bills. Highly recommend!
June 2, 2025
Unprompted review
Reply from Fairway Energy
Thank you, Callum. We appreciate your kind words and for taking the time to share your experience. We’re pleased to hear that you had a great experience with us. It’s also great to hear that you’re already feeling the benefits of the upgraded insulation and heating system. Your feedback means a lot to our team. If you ever need anything in the future, we’re just a call away. Thanks again for recommending us.
Best wishes,
The Fairway Energy Team
Great Company, Even better Staff
Such an excellent company to deal with, really put my mind at ease and helped me throughout the process especially Joshua who was so knowledgeable and helpful.
June 6, 2025
Unprompted review
Reply from Fairway Energy
Thank you, Sarah. We’re so pleased to hear that you felt supported throughout the process, that’s exactly what we aim for. Your kind words are much appreciated and we will be sure to pass them on to the team who will be pleased to hear them.
Thank you again for choosing us.
Best wishes,
The Fairway Energy Team
Great service
Really happy with the service provided by Fairway, Josh was really helpful and knew his stuff. Would 100% recommend.
June 10, 2025
Unprompted review
Reply from Fairway Energy
Thank you for your kind words. We’re so pleased to hear you were happy with the service. Josh will be glad to know he made a great impression. We really appreciate the recommendation — it means a lot to us!
Great experience
I had a great experience with this company They helped me get a new boiler through the ECO4 grant, and the whole process was smooth and really easy to understand
The sales team were really good it was Josh who Looked after us
He was lovely and knew his job well and made everything really easy to understand. I’m very happy with the new boiler – it’s made a big difference and I am looking forward to the winter!!
May 31, 2025
Unprompted review
Reply from Fairway Energy
Thank you, Maxine. We’re delighted to hear that your experience with us was smooth and easy from start to finish. It’s great to know the grant process was clear and helpful — and we’ll be sure to pass your kind words on to Josh. He’ll be pleased to know he made such a positive impression. We’re really glad you’re happy with your new boiler. Wishing you a warm and cozy winter ahead!
Best wishes,
The Fairway Energy Team
Excellent! Great communication and polite staff
Excellent, great communication and brilliant staff. Friendly and polite
May 22, 2025
Unprompted review
Reply from Fairway Energy
Hi Jamie, thank you for your review. We’re so glad to hear you had a great experience with our team. Excellent communication and friendly, polite service are exactly what we aim for, so it’s great to know we delivered. We really appreciate your feedback.
Best wishes,
The Fairway Energy Team
Excellent service and workmanship
Very impressed with the service and installation. Staff over the phone were fantastic, they kept me well informed of the process, thanks Josh for your patience.
Engineers were also excellent, very respectful that they were working in a family home. Definitely will be telling all of my friends to use them. Thank you to everyone.
June 11, 2025
Unprompted review
Reply from Fairway Energy
Thank you so much for your kind words and thoughtful feedback. We’re thrilled to hear you were impressed with both our service and installation. Josh and the rest of the team will be so pleased to know their efforts made a positive impact. We’re especially glad our engineers made you feel comfortable in your home — that means a lot to us. We truly appreciate you recommending us to your friends, and we’re always here if you need anything in the future.
Best wishes
The Fairway Energy Team
Absolutely fantastic company
Absolutely fantastic company. Amazing experience from start to finish, from the office staff making sure they are giving you all of the information needed, to the guys coming out to the house to fit the boiler. I don’t normally like writing reviews, but felt this 5 star service deserves credit where it’s due. Thanks so much.
June 10, 2025
Unprompted review
Reply from Fairway Energy
Thank you, Debbie. Your kind words are much appreciated and we are pleased to hear that you have had such a positive experience with us. We'll be sure to pass on your kind words to all the team, who will be really pleased to hear them.
Thank you again.
Best wishes,
The Fairway Energy Team
Brilliant from start to finish recently…
Brilliant from start to finish recently had a boiler fitted. Customer service and tradesmen great with any queries I had.
April 10, 2025
Unprompted review
Reply from Fairway Energy
Thank you, Elle. We’re delighted to hear everything went brilliantly from start to finish. It’s also great to know that our customer service and installation teams were able to help with all your queries.
Thank you again, and best wishes,
The Fairway Energy Team
Very Happy Customer
Very happy with my new boiler, the people who installed it were very helpful and kind. Unbelievable service and it was free!
May 26, 2025
Unprompted review
Reply from Fairway Energy
Thank you, Thomas. We’re pleased to hear you’re happy with your new boiler and that our team made the installation a great experience.
Best wishes,
The Fairway Energy Team
Very happy with the work I had done
Very happy with the work I had done.
Staff were friendly and got the job done.
Would highly recommend.
June 6, 2025
Unprompted review
Reply from Fairway Energy
Thank you, Amelia. We’re so glad to hear you’re happy with the work and that our team made a great impression. Your recommendation means a lot to us!
Thanks again for your support.
Best wishes
The Fairway Energy Team
Originally applied for just insulation…
Originally applied for just insulation and was amazed when I was told I qualified for a free boiler also. The team were amazing and were really respectful. I can't thank them enough for the work and effort they put in
April 9, 2025
Unprompted review
Reply from Fairway Energy
Thank you, Daniel. We appreciate your kind words. We’re so glad we could provide you with a free boiler and it is great to hear that our team made such a positive impression. We’ll be sure to pass on your thanks — they’ll really appreciate it.
Best wishes
The Fairway Energy Team
I had a boiler fitted a few months ago…
I had a boiler fitted a few months ago from this company and it was done and all work complete within a week. The lads were very clean and polite, great lads. Would recommend and it’s free!!
February 14, 2025
Unprompted review
Reply from Fairway Energy
Thanks so much for your feedback. We’re glad to hear everything was completed quickly and that the team left such a positive impression. We’ll be sure to pass your kind words on to the lads! Enjoy your new boiler.
Best wishes
The Fairway Energy Team
Very impressive
Very impressed with the service and installation. Staff over the phone were fantastic, they kept me well informed of the process.
Engineers were also very good, very respectful that they were working in a family home during the school break. Definitely be using them again in the future.
May 28, 2025
Unprompted review
Reply from Fairway Energy
Thank you so much for your kind feedback. We’re really glad to hear you were impressed with the service and that our team kept you well informed throughout. It’s great to know our engineers were respectful and mindful of your home environment — especially during the school break. We truly appreciate your support and if you need anything else, please feel free to get in touch.
Best wishes
The Fairway Energy Team
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