Falcon online SupermarketReviews 

Fraud company.
Ordered in July and yet to receive the parcel. Something should be done about this cheating.
Please don't order and waste your money

Hi
I didn’t get my parcel yet no response from shop as well
Can I get a number to contact and the number in online is not attended

Ordered and paid for but not dispatched. No email or phone response. Dreadful - avoid!!

Price is comparatively good.
Packaging is good.
Variety and stock is good.
No proper customer care to reach when have short supply, money refund is not possible if we customer inform. Delivery is slower then the competition if you order after Friday.

We have not recei ved the product yet promised on a 2 day delivery.

Great service and the quality of the products is second to none...don't go to the big online retailers..... you will certainly go back for more at Falcon Online.

Great service. This food outlet sells food items that other outlets don't sell (in particular supermarkets.)
Need something specialised look here first. Fast delivery.

I ordered 10kg flour, paid extra to get it delivered. But falcon has not sent the flour and there is no way to contact falcon other than an email which they don't respond to. Looks fraudulent

Ordered on 28th April, money deducted
Still order not delivered
No response to mail
3 months over
A fraud company
Will register official complain

I have not received my order or heard from you regarding the order

Great timely delivery of sambar one of my favourite foods 💕

Ordered items no items delivered!!!! No response to phone calls!!! No response to emails!! Went away with my money .. I am planning to drive to their place from Miltonkeynes and ask what is happening.. very poor

Ordered online on 24th July. Money deducted from account. No way to contact customer service via phone. No reply to multiple emails. No delivery tracking option. Disappointed.

Did not received an item Placed on 23 Jul 2023 19:35:06
Called and emailed no response
info @ falcononline. co. uk or called at 0115 850 0804.

Worst exoerinec ordering in their website. Order placed on 22nd July with 2 day delivery, still not dispatched. Multiple attempts in contacting customer care, no response. May have to lodge a official complaint.

You guys have scammed me!!! You have defrauded me. Where are my items?

What did I do to deserve such scam?
I have to report this to the ombudsman

Absolute nonsense..I ordered and paid 10 days back..no information about shipping, no DHL tracking no and 3 days later, the order shows as delivered in the account..they don't have a person to attend the phone no. saying it's still COVID on automated voice..they haven't responded to the email sent 5 days back...I have no idea how to get contact in them..

I am a regular customer for falcon for the past 3 years. They have always delivered on time. But off late i am doubting the credibility of the store. so before a couple of months one order never got delivered and i was not able to get in touch with anyone from their side. after getting no replies for multiple mails, fb messages, insta messages, i contacted the falcon store.. they dint give the manager number initially saying online is a different location. After continuous calls they gave the manager number finally. The manager looked into the issue and refunded the amount. Then 2 orders were delivered on time. The most recent order, status showed as complete and i dint get a delivery. This time i contacted the manager immediately and he told me send the order number. After sending the order number he never replied or pick my calls. Then i tried calling from my husband number.. By now i lost my cool. I told him this is the 2nd time its happening. then he looked into it and told refund will be processed..I wont be ordering with them anymore

I wish l could give the company a minus star. This is because l bought six rice and l receive only one rice. Also l didn’t receive an item, and some of the items weren’t what l ordered for! Plus some of the food was rotten. A very bad service l must point out! How can a company make a lot of mistakes for an order!!!

I respected this company by sending the company what l did receive and what l didn’t receive, and the rotten food and asked them why they decided to send me only one rice and not informed me as if there was some shortage with the items in question …This company never bothered to get in touch up to date!!! I’ve also tried to phone the company several times to no avail!

I have ordered on 21 and 10 days after I am yet to receive my order.However the worst part is they don't have a contact number and they haven't responded once to numerous email chasers about delivery status.After charging for shipping the least they can do is let the customer know delivery date