Dear Seller, I have received parcel today morning within 2 working days. It was delivered by DPD. Only issue is that no tracking details were sent in email etc. Twice contacted using web forum an... See more
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Unfortunately for us we need larger quantities but your site only allows us to purchase 5 items of each type. Our customers are also wanting stores quickly so the rate of delivery isn't really quick... See more
PLEASE AVOID THIS COMPANY!!! FRAUD!!! I placed an order and did not receive a complete order!! Emailed customer service several times for a refund and no response!! Phone number on website is an au... See more
"SCAMMING CUSTOMERS ONLINE" Nearly two month since I ordered online, large order, paid extra for fast delivery, two months on still waiting lol. Tried contacting Falcon Supermarket by email on 4 dif... See more
Company details
Information provided by various external sources
Founded in 1980 in Leicester, Falcon Cash & Carry a family owned run business for the last 40 years. We stock huge range of Quality Indian Groceries, Fresh Fruits & Vegetables, Frozen Foods, Fresh halal Meat, Fresh Bakery items. World Foods like Asian, Afro-Caribbean, Chinese, Turkish, Polish, Arabic & Middle eastern, Iranian foods, etc.,
Contact info
135 Carlton Road , NG3 2FN, Nottingham, United Kingdom
- 01158500804
- info@falcononline.co.uk
- falcononline.co.uk
2.7
Poor
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Zero customer service
I placed the order on Saturday and paid £6.99 for 2 days delivery with DPD. No sign of order (day 3) now and no response from company despite emailing them. Their phone number on website doesn’t work either!
October 24, 2023
Order received but wrong items
Order received but wrong items. No response via email so as relatively low cost, will cut my losses. Wouldn't recommend and won't be using again.
October 13, 2023
Order not received and showing status…
Order not received and showing status as complete. Been waiting sinc more 3 days
October 17, 2023
Dont bother
Did not get what it is advertised. The packaging is totally different . Customer services dont even bother replying.
Been ages waiting for their reply
October 2, 2023
It is very poor delivery service
It is very poor delivery service. I have placed the order on Sunday but products did not arrive till Wednesday. I do not have any tracking number and no body lifting the phone when called Sent email on morning on Wednesday no one responded till 1930 hrs till I send the message there is no way of communication. Absolutely waste of my time and money and patience
October 14, 2023
NOT FULL ORDER CAME
NOT FULL ORDER CAME
WHERES MY LEFT OVER MONEY AS THEY DID NOT HAVE ALL STOCK
WHY TAKE MONEY WHEN IT SHOULD SAYS OUT OF STOCK
TRY TO RINGS CUSTOMER SERVICE BUT NUMBER IS DEAD ????
October 12, 2023
no delivery after a week
no delivery after a week, have sent email and so far no answer
October 3, 2023
I haven’t received my order
September 30, 2023
Still waiting for delivery..paid £7 for…
Still waiting for delivery..paid £7 for delivery and said it wud b delivered in 2days...its been 5 days still waiting.
October 5, 2023
I am still waiting for a refund on…
I am still waiting for a refund on goods I didn’t receive.
I have decided not to order from you again until this has been processed!
October 5, 2023
Webbsite not in proper operation can't…
Website not in proper operation can't contact them by phone doesn't even ring, live chat does allow the chat to go ahead ... emailed company 3 times to dive my issue... last resort I gad left was open a dispute case through my bank THANKGOD I paid through my credit card.
September 29, 2023
I still haven't received the item I…
I still haven't received the item I ordered.It's been almost a week.
September 30, 2023
Missing items in delivery …
I have ordered 25 packs kachori from falcon and received only 21, I emailed them about missing packets but havnt got any response. Finally writing a review for you to cross check on your items when you place orders in bulk.
They were quick to deliver but missing items are not a pleasant experience
August 31, 2023
"SCAMMING CUSTOMERS ONLINE"
"SCAMMING CUSTOMERS ONLINE"
Nearly two month since I ordered online, large order, paid extra for fast delivery, two months on still waiting lol. Tried contacting Falcon Supermarket by email on 4 different occasions, but had no response also tried phoning them but no one ever picks up. Shocking service, would advice to think before placing an order.
July 19, 2023
Unprompted review
Fraud
Ordered last week, money has been taken from account. No sign of delivery or DHL. Customer service number doesn’t go through, emailed twice but no reply.
When I log on to account it says order has been complete. Reading the reviews i feel I have been a victim of fraud.
September 12, 2023
Till now have not received my items and…
Till now have not received my items and I feel this is some scam company as the number provided is also seems to be fake one.
September 11, 2023
Ordered 18 items
Ordered 18 items, sixteen arrived as expected. Two items sadly weren’t the one I ordered.
emailed them and messaged via web, as yet no reply.
September 2, 2023
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