I wouldn't go anywhere else for our yearly hampers or catering needs for the company I work for. Andres Suarez, the Fallon & Byrne sales manager, has looked after us for years. He and his team are... See more
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See what reviewers are saying
Great experience. Wine purchase in the Dublin store was followed up with online purchase of more of the same wine. Very well priced in a sale and quickly delivered.
Very professional planning for our wedding. Great food. Every single guest was pleased and told us so. Staff very attentive. Everything flowed smoothly and seamlessly on the day. Timings were spot... See more
Company replied
My Aunt was delighted with her goodies and the delivery person was kind and courteous. He "only rang the door bell once" and wished me a 'nice day'. Very professional prompt call in relation to some... See more
Company replied
Company details
Written by the company
There’s a simple idea behind Fallon & Byrne and it’s this. We believe in wonderful food, fine wine and great company. We are dedicated to discovering what tastes great and sharing what we’ve found. Since opening the doors in 2006, Fallon & Byrne has established itself as THE place to consummate your love of all things delicious. There are multiple ways to explore a love of food, be it in our Exchequer Street flagship, which is housed in a beautiful heritage building and comprises an award-winning Food Hall, Dining Room, Wine Cellar and Ballroom, or in the comfort of your own home or office with our online ordering.
Contact info
11-17 Exchequer Street, D02 RY63, Dublin, Ireland
- 014721010
- ask@fallonandbyrne.com
- fallonandbyrne.com
4.5
Excellent
166 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was disappointed there weren’t fruits
Was disappointed there weren’t fruits, vegetables, fresh bread and many other assorted inventory usually available. Also I had to request a password reset twice (when your site wouldn’t accept the password I’ve been using) - and neither time was a link sent. I had to contact your office.
November 1, 2023
Reply from Fallon & Byrne
Dear Marianne,
Thank you for your feedback. We've added fruits, vegetables, and we will shortly be adding fresh bread to our inventory based on your input. Apologies for the password reset inconvenience; we're working to improve it. We appreciate your suggestions.
Best regards,
The Fallon & Byrne Team
Professional and prompt service
I placed an order for 14 bottles of wine, 2 of the bottles arrived damaged and 2 were missing. They quickly sent out a new order replacing the 2 that were damaged and including the 2 omitted from the first shipment. The responsiveness was top notch and the woman I spoke to (Aoife) was sympathetic and professional.
October 9, 2023
Reply from Fallon & Byrne
Dear Trina,
Thank you for sharing your recent experience with us. We apologize for the inconvenience with your initial order. We're glad to hear that our team, especially Aoife, could swiftly resolve the issue. Your satisfaction is important to us, and we will make sure to pass on your kind words.
We look forward to serving you again in the future.
Warm regards,
The Fallon & Byrne Team.
Hamper delivered on time
I pre ordered the hamper and it arrived as a gift on the scheduled date
October 10, 2023
Reply from Fallon & Byrne
Dear Loretta,
Thank you for sharing your positive experience with us. We're thrilled to hear that your pre-ordered hamper arrived as scheduled.
If there's anything else we can assist you with, please don't hesitate to let us know.
Warm regards,
The Fallon & Byrne Team
Excellent customer care and service.
October 2, 2023
Reply from Fallon & Byrne
Hi Dan,
Thank you very much for your lovely review we really appreciate it and we are glad to hear that our customer care team took good care of you.
We look forward to serving you again in the near future.
Kind regards,
Andres.
Sending some kindness
My Aunt was delighted with her goodies and the delivery person was kind and courteous. He "only rang the door bell once" and wished me a 'nice day'. Very professional prompt call in relation to some minor substitutions. I received a superb hamper last week. Love the packaging. Fabulous house coffee.
October 2, 2023
Reply from Fallon & Byrne
Dear Anne,
We're delighted to hear your Aunt enjoyed her goodies and that our delivery person provided a kind and courteous service. We're also glad you liked the minor substitutions and found the hamper and packaging to your satisfaction. It's great to know you're a fan of our house coffee!
We look forward to serving you again soon.
Best regards,
The Fallon & Byrne Team
The options on the website for the…
The options on the website for the hampers were quite good. The one we chose was perfect for a family that had a recent addition. The delivery was quick with proof as well. Highly recommended! :)
September 29, 2023
Reply from Fallon & Byrne
Dear Maggie,
Thank you for your wonderful feedback! We're delighted you found the perfect hamper for your family. We're thrilled to hear you were pleased with our quick delivery and proof of delivery. Your recommendation means a lot to us!
Best regards,
The Fallon & Byrne Team.
Fast delivery
Great customer service, good tracking of parcels and fast delivery. would recommend.
September 29, 2023
Reply from Fallon & Byrne
Dear Noemi,
Thank you for sharing your positive experience with us! We're delighted to hear that you found our customer service exceptional, and that our parcel tracking and delivery met your expectations. Your recommendation is greatly appreciated!
Best regards,
The Fallon & Byrne Team
Very good product and delivery
September 15, 2023
Reply from Fallon & Byrne
Dear Pamela,
We're thrilled to hear you're pleased with both our product and delivery service. Your satisfaction is our priority. Should you ever need anything else, feel free to reach out.
Best regards,
The Fallon & Byrne Team
Wrong place
The delivery guy was nice and polite but I needed to walk more than a block to get there because he was in the wrong place, so I told him the office was in the same spot but on the other street... He just gave me the bags with 20 heavy cans...
September 17, 2023
Reply from Fallon & Byrne
Hi Valeria, Thank you for taking the time to write a review for us. We would love to chat to you about your Delivery. Would you mind sending your contact details to our feedback@fallonandbyrne.com email so that we can get in touch with you?
Thank you.
Sorted out a communication issue very…
Sorted out a communication issue very quickly. Item delivered on time. Would recommend the company for reliability and communication
September 12, 2023
Reply from Fallon & Byrne
Dear Gabby,
We greatly appreciate your feedback! Resolving the communication issue promptly and ensuring timely delivery is our commitment to service excellence. Your endorsement of our reliability and communication is truly valued. If you ever need further assistance, feel free to contact us.
Best regards,
The Fallon & Byrne Team.
I had a question about how to order a…
I had a question about how to order a gift, and everyone was so lovely and helpful and responded very quickly - will absolutely order from you again - thank you
September 12, 2023
Reply from Fallon & Byrne
Dear Elisa,
We're delighted to hear about your positive experience with our team! Providing timely and helpful assistance is a top priority for us. We're thrilled to have earned your trust and look forward to serving you again in the future. Thank you for choosing us!
Warm regards,
The Fallon & Byrne Team
Reply from Fallon & Byrne
Dear SP,
We greatly appreciate your feedback! It's wonderful to hear that you're satisfied with both the quality of our product and our customer service. If you ever need further assistance, don't hesitate to reach out. Thank you for choosing us!
Best regards,
The Fallon & Byrne Team
Wonderful Surprise of. goodies.
Arrived right when I was told it was. Gift for my kid, who loved it and said everything was wonderful. Also said the mixed grilled vegetables and mashed potatoes were amazing. Thank you for doing such a great job.
August 31, 2023
Reply from Fallon & Byrne
Dear David,
Thank you very much for your lovely review and we are truly happy to hear that your kid loved our delicious food made in house. We hope to assist you in the future.
Have a lovely day,
The Fallon and Byrne Team.
Very professional planning for our…
Very professional planning for our wedding. Great food. Every single guest was pleased and told us so. Staff very attentive. Everything flowed smoothly and seamlessly on the day. Timings were spot on. No hesitation in recommending Fallon & Byrne as a wedding venue.
August 23, 2023
Unprompted review
Reply from Fallon & Byrne
Dear Kevin,
Thank you very much for your lovely review, we truly appreciate it and we will make sure we pass this on to our events team. They will be delighted to hear that you were very happy with the outcome of your wedding.
Wishing you a fantastic day,
The Fallon & Byrne Team.
I was buying a gift voucher for a…
I was buying a gift voucher for a friends birthday which start on your website as €50 and the next choice was €75 . I do think they the customer should be able to pick the amount that they want .
August 6, 2023
Reply from Fallon & Byrne
Dear Lavinia,
We appreciate your feedback regarding our gift voucher options. We will definitely look into adding more choices for customizable denominations. Your input means a lot to us to continue to improve our services to our customers. Thank you for bringing this to our attention.
The Fallon & Byrne Team.
Reply from Fallon & Byrne
Dear Catherine,
Thank you very much for your lovely review. We are truly happy that you enjoyed our delicious food and that it arrived on time. We look forward to serving you again in the future.
The Fallon & Byrne Team.
Somewhat disappointed!
I did not give you five stars as your envelope had an error. It should have been addressed to Shane and Linda, but it was incorrectly addressed to Sinead and Linda. Strangely enough the gift card was correct!
July 30, 2023
Reply from Fallon & Byrne
Dear Frances,
Thank you for taking the time to leave a review and for bringing this matter to our attention. We apologize for the addressing error on the envelope; that was certainly a mistake on our part. We're glad to hear that the gift card itself was accurate. Your feedback helps us improve, and we'll make sure to be more attentive in the future. If there's anything else we can assist you with, please don't hesitate to let us know.
The Fallon & Byrne Team.
A Disheartening Experience Under New Management
What used to be a charming and delightful establishment has now turned into another soulless shop under the new management.
The staff used to be attentive, friendly, and eager to assist, but now they appear unhappy and demotivated.
The quality of the food has taken a nosedive since the new management took over. Once a haven for culinary delights, the menu now features uninspired and lack-luster dishes. It's evident that corners are being cut, and the passion for serving delicious food has vanished.
What's worse is that the prices have skyrocketed, while the portion sizes have shrunk considerably. It's like they are trying to squeeze every penny out of customers without offering anything worthwhile in return.
The ambiance that used to make Fallon & Byrne so special has now been replaced with a sterile and cold atmosphere.
It's evident that the new focus is solely on profit, disregarding the loyal customer base that once made this place a gem in the city. They have lost touch with what made Fallon & Byrne unique, and it's disheartening to witness such a decline.
Overall, the changes in management have turned Fallon & Byrne into a shadow of its former self. I can no longer recommend this establishment to anyone seeking a memorable dining experience. It's truly a shame to see this once-beloved restaurant fall from grace under the hands of the new management.
July 22, 2023
Unprompted review
Reply from Fallon & Byrne
Hi Loretta, Thank you for taking the time to write a review for us. We would love to chat to you about your visit. Would you mind sending your contact details to our feedback@fallonandbyrne.com email so that we can get in touch with you?
Thank you.
Reply from Fallon & Byrne
Hi Margaret,
Thank you very much for your lovely review, we really appreciate it.
The Fallon & Byrne Team.
Reply from Fallon & Byrne
Hi Sheila,
Thank you very much for your lovely review, we really appreciate it and we are looking forward to serving you in the near future.
Kind Regards,
The Fallon & Byrne Team.
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