The item described online as tango Apple Original with the sweetners and sugars. Ordered a whole crate for it to be sugar free. Then sent a WhatsApp to see about a refund and return. Got completely ig... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service. I have been after a certain soft drink, that was still an original type ( with sugar ) & by far the cheapest selling was with Fame Drinks. So I wanted to double check it was the... See more
Company replied
Company was easy to get hold of when I wondering about my order. Via phone. They were already preparing order for dispatch. Will be ordering from here again. Tried the Tree tops drink cocktail 12 f... See more
Company replied
Took longer than expected to come and eventually someone message me back to say parcel had been damaged in transit and they would send it again I then got it the next day. I might order again not sure... See more
Company replied
Company details
Written by the company
In need of drinks? Then look no further! Want a delivery to your door? Perhaps it's a special occasion and cant spare the time to queue up in shops. Here at Fame Drinks, we offer a wide range of soft drinks, energy drinks, milkshakes and sodas without the hassle of long queues or heavy shopping bags or the risk of your favourite drink being out of stock. Whilst shopping with us we pride ourselves in offering you a stress free purchase with convenience at your fingertips along with quality service and value. We have a vast range of products to suit every mood, every occasion and food. We are prepared for all orders, no order is too big or too small. Every order made with us comes with a tracking code, where you can track your parcel at any time of the day so you can keep up to date with your parcel status. At Fame Drinks we put our customers first ensuring that we do everything we can to deliver a five star service. We ask customers if they can give us feedback and reviews in order to improve and change the services that we offer. If we do something right spread the word, if we do something wrong tell us.
Contact info
Birmingham, United Kingdom
- 0121 455 9272
- info@famedrinks.co.uk
- famedrinks.co.uk
3.4
Average
90 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Waited a week to receive a phone call…
Waited a week to receive a phone call saying they were out of stock. Web site still showed as in stock. Full refund received.
June 26, 2024
Great customer service fast delivery…
Great customer service fast delivery will definitely be using again
April 27, 2024
Unprompted review
I've subscribed
I've subscribed, hopefully the out of stock items I wanted will become available for me to order, hence the reason I have 4 stars.
March 20, 2024
Not the best experience
I ordered one type of water with electrolytes and I received a phone call 2 weeks later to be informed they don't have it - they offered another type of water completely (which was sparkling and I hadn't known it is) and I had ordered 24 bottles x 500ml and got 12 bottles x 375ml. If I had known the difference was going to be from apples to oranges, I could have said no. But they weren't too keen to give me all the details, just to send something and be done with me. Not the best customer service and a bit deceitful. I would have appreciated more transparency.
March 20, 2024
Reply from Fame Drinks
Hello Andrea,
I’ve read over your complaint, and I’d like to apologise for the inconvenience you experienced with your recent order. We take customer feedback very seriously, and I’m deeply saddened to hear that you encountered these issues. After careful consideration, I’ve determined that the most effective way to resolve this issue would be to offer you a part refund or a free pack of 24 voss water for the incorrect order. Additionally, we will ensure better communication in the future to avoid any misunderstandings regarding product details. Please direct any issues straight to us so we can try and rectify them.
Kind regards,
Fame Drinks Team
Seller communicated well
Seller communicated well, package was shipped onto and packed nicely.
February 9, 2024
Long time to Recieve
Paid £6.95 for delivery within 2-3 days and recieved my item 12 days later. No communication after attempting to email. Will not be repeating my order.
January 28, 2024
Did everything in there power to deliver for me
Delivery was a bit late but the lady I spoke to did everything in her power to get my drinks to me I left because of holiday and she got the driver to leave in a safe space for me I will order again
January 19, 2024
Reply from Fame Drinks
Thank you for the review Mark.
Quality service
Quality service, the drinks arrived in time and the drinks are delicious 😋
December 5, 2023
Reply from Fame Drinks
We appreciate your positive feedback Donna.
Fantastic perfect service and super…
Fantastic perfect service and super fast postage. Defantly happy will be purchasing again thank you *****
December 7, 2023
Reply from Fame Drinks
Happy to hear this Gareth. Thank you for shopping with us.
Great thanks
September 11, 2023
Drinks didn't turn up.
Drinks didn't turn up.
Shortly after ordering the drinks, the website started showing the drinks as being out of stock.
I tried multiple times to contact the company about the order but didn't get any response.
After 3 weeks I got a Paypal notification saying a refund had been issued. 5 days later another notification saying the refund was not able to be completed successfully. Still waiting for my refund to come through.
September 2, 2023
Reply from Fame Drinks
Hello Darren,
We opolagise for your trouble you had whilst shopping with us. We have now sent you a full refund there was a issue with our system which has now been rectified. Our usual procedure is to send a out of stock email to customers but as there was a system error messages was not sent.
If you have any further question please free to get in touch.
Kind regards,
FDL Team
No drinks, no communication
I placed an order 9 days ago that still hasn't shipped and I've had no reply to my email from several days ago. Rubbish.
August 28, 2023
Unprompted review
Reply from Fame Drinks
Hello Anita,
We opolagise for your trouble you had whilst shopping with us. We have now sent you a full refund there was a issue with our system which has now been rectified. Our usual procedure is to send a out of stock email to customers but as there was a system error messages wer not sent.
If you have any further question please free to get in touch.
Kind regards,
FDL Team
100% Excellent !
Excellent service. I have been after a certain soft drink, that was still an original type ( with sugar ) & by far the cheapest selling was with Fame Drinks. So I wanted to double check it was the one, and went into their chat. I was answered almost immediately, & given a photo of the information.
I made my order, and excluding the weekend, it was delivered within 3 working days.
Thank you so much for your help, courtesy, friendliness & speedy delivery!
Order : FD2200
August 3, 2023
Unprompted review
Reply from Fame Drinks
Thank you stephanie for this amazing review .Hope you enjoyed your fame drinks.
Hope to see you soon
Kind regards,
FDL team
The drinks I ordered were no longer in…
The drinks I ordered were no longer in stock. I had a phone call from a very helpful young man to discuss my options.
I decided on a refund and this was sorted very quickly.
I will happily use this company again.
Thank you
July 27, 2023
Reply from Fame Drinks
Thank you for the review Rosalind. Happy to hear your issue was sorted promptly.
Hope to see you soon.
The delivery time was long but overall…
The delivery time was long but overall was great.
July 23, 2023
Reply from Fame Drinks
Thanks for letting us know Nana we apologize for the delay. We will discuss this with our courier service and packing team.
Got an email saying that my order…
Got an email saying that my order couldn't be fulfilled.
No reason and no choice to reorder.
June 5, 2023
Reply from Fame Drinks
Hi Amanda,
We apologise for the lack of communication. We have implemented a few changes since this. We now send out an automated message with out of stock products and have whatsapp as a additional point of contact.
kind regards,
FDL Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.