Famgizmo Reviews 

332
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Another terrible drop-shipping company reselling cheap Chinese goods. I bought a shower curtain from Famgizmo. Nowhere on the descriptions, company info or delivery details did it say it would be... See more

Company replied

Rated 1 out of 5 stars

Has any one got a reply from them, I've been trying to return an Aircon unit, which I didn't open as i had no confirmation of them receiving my order. Its now been 25 days. I am tempted to go to the... See more

Rated 5 out of 5 stars

BTM recumbent bike-well worth money Purchased this 2 weeks ago. Well satisfied with the quality. Delivery as per information, in fact earlier than expected. Money well spent. Should have got... See more

Rated 1 out of 5 stars

£300 air condition never received - they marked as delivered but PayPal never returned money because the company stated it was delivered. They stopped responding to emails. I filed for a small clai... See more

Company details

  1. Home & Garden

Information provided by various external sources

Shop for homeware online at Famgizmo. Browse our large collection of appliance and furniture for your home, including Trampoline, Trampoline replacements, Ice Maker, Heater and so on. Let's improve your home with our wonder equipments. Free shipping of...


Contact info

2.2

Poor

TrustScore 2 out of 5

332 reviews

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2.2

All reviews

(332)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

Quick refund

Further to my earlier experience with being sent a defective bike, Famgizmo were excellent about the refund which was processed quickly and without objections. Restores ones faith in decency.

July 22, 2020
Unprompted review
Rated 1 out of 5 stars

Returns - No contact

Has any one got a reply from them, I've been trying to return an Aircon unit, which I didn't open as i had no confirmation of them receiving my order. Its now been 25 days. I am tempted to go to there warehouse in near Leicester, its 4 hour round trip but don't know what to do.

I've reported to trading standards and also paypal are reviewing this as brought with them. Paypal has a buyer protection but I've been waiting since 1July for Paypal to come back to me.

July 20, 2020
Unprompted review
Rated 5 out of 5 stars

Helpful Company

OK so there are some pretty bad reviews concerning this company.
I speak as I find and they have given me great service.
I ordered a 3 piece set comprising 2 garden chairs and a table.Arrival was timely.The table was damaged.They could not replace the table as it was out of stock.Instead they gave me 10% refund off whole purchase. Great service.

July 12, 2020
Unprompted review
Rated 1 out of 5 stars

People. STAY WELL CLEAR

This is really more of a message to Trustpilot. How can you allow a company like this to even be on your site? They scammed GBP 400 out of me last year and it would seem that they are still going strong. I reported them to Citizens advice, but given that this is run out of China, they can do nothing about it. WHY are you not scrutinising, flagging scams?

***STAY CLEAR *** I CANNOT WARN YOU ENOUGH

1. THIS COMPANY IS A SCAM
2. NO RESPONSE (AS IN NONE) DESPITE HAVING SENT 2 CITIZENS ADVICE LETTERS AND HAVING THEM REPORTER TO THE POLICE ANTI FRAUD DIVISION FOR REFUSING TO REFUND MY MONEY DESPITE HAVING RECEIVED THE RETURNED GOODS WEEKS AGO.

PLEASE STAY WELL CLEAR OR REPORT THEM IF YOU HAVE HAS A SIMILAR EXPERIENCE. THEY NEED TONL BE STOPPED.

July 9, 2020
Unprompted review
Rated 1 out of 5 stars

Still waiting for order apparently…

Still waiting for order apparently collected by your carrier xdp 26/06/20 no updates on their tracking site and no real response by email as to status , if i get the item ill re update score

July 8, 2020
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchase.

Very happy with my purchase. Shipped when they said it would. Arrived when they said it would. Cost what they said it would. Works great and keeps me cool on hot summer nights.

July 8, 2020
Unprompted review
Rated 1 out of 5 stars

Worried that I have been scammed!

I ordered an air conditioning unit with dual hose kit. Only the plastic hose kit arrived and not the actual air conditioning unit. I discovered that the company are based in Hong Kong and that you can only contact them via email so I emailed immediately. I received a reply the following day advising that both products were dispatched (I’m assuming in 2 parcels) and that the courier may still deliver but could I send them a photograph of the label so that they could investigate further. 3 days later and I haven’t heard back from them and I have sent subsequent emails. I have only ever been given one tracking number which would suggest one parcel! I have spent over £300 and all I have is a plastic hose! I am very concerned that I will never receive the air conditioning unit or a refund and having seen the many other one star reviews I am worried that this is a scam! Based on my experience I would suggest that you avoid this company like the plague!

July 2, 2020
Unprompted review
Famgizmo logo

Reply from Famgizmo

Dear Customer,

Thank you for your purchase and for taking the time to write a product review. We are terribly sorry to hear the product you received is defective.

We notice that the package we sent again has been delivered and received.
We would like to know if the reshipped package can meet your demand? Please contact us if you have any questions.

We did send the hoses kit and the air conditioner unit together. Some package was missing in transit. We will solve the problem with the courier.
We sell the dual hoses kit from June and have no experience in this matter. We will send the air conditioner and the hoses kit separately from now.

Customer reviews are important to us and we value your response. All responses will be used to further improve the quality of our service and products.

Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.

Sincerely yours
Famgizmo
Customer Service Team

Rated 1 out of 5 stars

Don’t use this company

Don’t use this company, they don’t reply to emails - or tell you when they sending the product. I received an air conditioning unit which I don’t want as I cancelled it as I hadn’t heard anything from the company in 3-4 days and purchased another one. I am unable to get a returns number; haven’t even opened the box. Now talking to PayPal. Annoyingly the owner of PayPal account is replying to PayPal but not there customers. I will be returning with our RMA number if I don’t here back soon it’s been 7 days.

July 2, 2020
Unprompted review
Rated 5 out of 5 stars

Air con

Air con Package arrived today!
Well package and only turn on to test really!! So we will see how good the air con is😊
So far am happy with it

July 2, 2020
Unprompted review
Rated 3 out of 5 stars

Famgizmo garden furniture

Ordered some garden furniture from Famgizmo . We got a delivery of one box a few days later. This contained only half of the order. We have emailed customer supports got no reply . There is no phone no to contact ,very concerned.
PS Having gone on FB somebody gave me a way of contacting Yodel who were the carriers. Tracking said delivery WAS today. It did arrive and apart from terrible instructions for assembly, not everybody great at that! We are now sitting on it . Shame we had to be so worried that it was a bit of a scam and we might have lost our £444 .

June 27, 2020
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed

Extremely disappointed, the AC I ordered stopped working after a few weeks even though I only used this a handful of times. It decided to stop working in the middle of a heatwave and it’s been very difficult to get in touch with customer service. This product was not cheap and I am very unhappy to say the least.

June 25, 2020
Unprompted review

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