Famgizmo Reviews 

332
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Another terrible drop-shipping company reselling cheap Chinese goods. I bought a shower curtain from Famgizmo. Nowhere on the descriptions, company info or delivery details did it say it would be... See more

Company replied

Rated 1 out of 5 stars

Has any one got a reply from them, I've been trying to return an Aircon unit, which I didn't open as i had no confirmation of them receiving my order. Its now been 25 days. I am tempted to go to the... See more

Rated 5 out of 5 stars

BTM recumbent bike-well worth money Purchased this 2 weeks ago. Well satisfied with the quality. Delivery as per information, in fact earlier than expected. Money well spent. Should have got... See more

Rated 1 out of 5 stars

£300 air condition never received - they marked as delivered but PayPal never returned money because the company stated it was delivered. They stopped responding to emails. I filed for a small clai... See more

Company details

  1. Home & Garden

Information provided by various external sources

Shop for homeware online at Famgizmo. Browse our large collection of appliance and furniture for your home, including Trampoline, Trampoline replacements, Ice Maker, Heater and so on. Let's improve your home with our wonder equipments. Free shipping of...


Contact info

2.2

Poor

TrustScore 2 out of 5

332 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(332)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shocking - Do Not Buy!!!

Terrible customer service, I would not recommend buying from here, I purchased an air conditioner that stopped working after a few days, the website gave a link to customer service (email) asked for collection and a refund on 5 separate occasions but no response, claiming through PayPal now.

Shocking!!!

August 24, 2020
Unprompted review
Famgizmo logo

Reply from Famgizmo

Dear Customer,

We are sincerely sorry for the inconvenience.

Sorry for the late reply. It seems that our email system did not function well and we missed your last email.

Could you please take some pictures or videos of the item you received and send it to support@famgizmo.co.uk? Please show the problems you mentioned clearly. So that your issue can be confirmed and solved timely.

Please provide your order number and Paypal's Case ID, so that we can solve your problem to your satisfaction.

Thanks for your cooperation in advance.

Best regards,

Customer service

Rated 1 out of 5 stars

Another scam Chinese Company!

Like many of your contributors, I have experienced the exact lack of cooperation regarding the return of the 16000 BTU portable air conditioning unit priced at £329.30. I live in a retirement community and I am restricted on any item being allowed to project from my residence and have no window suitable for the exhaust pipes to be fixed into. I have repeatedly requested an RMA number and address for return and credit of the item but have been ignored. Under Section 75 of The Trades Description Act, I have no alternative but to issue a claim through my bank as I paid it with my Master Card. For any would be consumer, avoid this Company at all cost, you will pay dearly!

August 20, 2020
Unprompted review
Famgizmo logo

Reply from Famgizmo

Dear Customer,

Thank you for your purchase and taking the time to write a product review.

We notice that an email sends on Aug 25, and did not get your reply.
This email has provided the return address and RMA. Please send the tracking number (which looks like P2G**** if you return by Parcel2Go) to us for a faster check and refund.

Customer reviews are important to us and we value your response. All responses will be used to further improve the quality of our service and products.

Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.

Best regards,

Customer service

Rated 1 out of 5 stars

Ordered an air con over a week ago

Ordered an air con over a week ago. Hasn’t arrived. No response!!

Looks like a con!

August 17, 2020
Unprompted review
Famgizmo logo

Reply from Famgizmo

Hi there,

Could you please send us an email to support@famgizmo.co.uk if you haven't done so already so that we can look into this situation.

Thanks for your cooperation in advance.

Best regards,

Customer service

Rated 1 out of 5 stars

Don't touch this company

Ordered an aircon 3 weeks ago and still have not received it. no customer service to talk to. a total scam!

August 14, 2020
Unprompted review
Famgizmo logo

Reply from Famgizmo

Dear Customer,

We are sincerely sorry for the inconvenience.

The air conditioner is a large package over 30kg. And we can only send it by XDP express.
Our warehouse is in the UK. And usually, it takes 3-4 days to deliver.
Some parcels later than yours have arrived. Your package is probably stuck in the XDP's warehouse.
In this situation, we have no other way than to contact XDP.

Best regards,

Customer service

Rated 4 out of 5 stars

Really quick delivery

Really quick delivery, easy to build, exactly what it describes on website, it would have been 5 stars if I was given prior notice of delivery but luckily I was in

August 13, 2020
Unprompted review
Rated 5 out of 5 stars

Ordered my AC on a Saturday

Ordered my AC on a Saturday. Received tracking email and txt on Wednesday to say that it would be delivered the same day.
Unit is great. Works well and just what I needed. I hoped to get a tracking number earlier but it was delivered within 3 working days, so no real issue.

August 13, 2020
Unprompted review
Rated 5 out of 5 stars

Ordered 16000btu air con unit late on…

Ordered 16000btu air con unit late on Sunday afternoon, arrived Tuesday, kept informed of delivery and dispatch throughout, was worried after reading other reviews but clearly not enough happy customers bother to review, thankyou would use company again

August 11, 2020
Unprompted review
Rated 4 out of 5 stars

16kbtu a/con.

The couriers didnt arrive when they said they would, and did not reply to email.
Having tried the a/c for just a few days my conclusion is that it does the job well.
Appears to be well made and the noise level is acceptable. Pity the translation in the handbook makes it a challenge to understand.
Despite this its a good product.

August 10, 2020
Unprompted review
Rated 5 out of 5 stars

Good service

Good communication bought a 16000btu portable air conditioner. Delivered in less than a week easy to set up. Works well in the hot spell we are having. Cheaper than others i priced up, easy to move around from room to room as it has wheels. Kept informed at each stage and had a time slot delivery. Had a good experience with this company and product is worth the money, been using it for a week, would recommend

August 10, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic chair, beautiful colour and well made. Service and delivery was fantastic.

August 10, 2020
Unprompted review
Rated 5 out of 5 stars

Product good for price

Product good for price. Unfortunately took a long time to assemble. Wrong letters on wrong pieces of furniture so was confusing. Luckily finally worked it out. Cushions ok- not the most comfortable. One of the cushions was squashed and the cover had pen marks on back. But on telling the company the situation a new cover arrived plus a financial goodwill gesture- all very quickly. Customer services was excellent. The product arrived quickly and once built the Corner sofa looked very good in my garden space.

August 8, 2020
Unprompted review
Rated 1 out of 5 stars

Never again !

Absolute shambles I’ll never buy from this company again

August 7, 2020
Unprompted review
Famgizmo logo

Reply from Famgizmo

Dear Customer,

Thank you for your purchase and for taking the time to write a product review. If you have any questions, please feel free to contact us via support@famgizmo.co.uk.

Customer reviews are important to us and we value your response. All responses will be used to further improve the quality of our service and products.

Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.

Sincerely yours
Famgizmo
Customer Service Team

Rated 1 out of 5 stars

My review is subject to upgrade

My review is subject to upgrade, if the company takes care of a problem for me. I ordered a heavy duty indoor bike. It arrived, and I assembled it as best I could. There were two pieces missing. I called the number provided and a lady was trying to help me, I guess. She asked a question of me and I couldn't understand her. The third time I apologized and asked her to repeat herself, she either hung up on me or the call was dropped. My review will improve when I get those missing parts. The bike is solid and well-built. I hope I get a chance to use it. So far, I've left a voice mail and sent an email. We'll see.

August 2, 2020
Unprompted review
Rated 1 out of 5 stars

One big scam!!!!

It is a week since i placed my order and i have still not received my order.

August 2, 2020
Unprompted review
Famgizmo logo

Reply from Famgizmo

Dear customer,

Could you please send us an email to support@famgizmo.co.uk if you haven't done so already, please provide your order number so that we can look into this situation.

If you have any questions, please feel free to contact us. Thanks.

Best regards,

Customer service

Rated 1 out of 5 stars

I ordered a dog grooming table

I ordered a dog grooming table. Minutes later Famgizmo confirmed my order and charged my credit card. Shortly after that they emailed me and informed me they could not ship to Hawaii. Nowhere on their website do they state that they only ship to the continental United States. I would have understood if they were charging more to ship. When I didn't cancel my order they cancelled it and notified me that it would take 12 days for my refund to appear.

July 27, 2020
Unprompted review
Famgizmo logo

Reply from Famgizmo

Dear Customer,

Thank you for your purchase and for taking the time to write a product review. We are terribly sorry to hear the unsatisfied purchase.

Although we will immediately submit any refund to your bank, the bank must still process the refund and return it to your account. Processing time varies by bank.

Here is Shipping Policy, you could check it in the product page or footer:
https://famgizmo.com/pages/shipping-policy

Customer reviews are important to us and we value your response. All responses will be used to further improve the quality of our service and products.

Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.

Sincerely yours
Famgizmo
Customer Service Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look