Famgizmo Reviews 

332
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Another terrible drop-shipping company reselling cheap Chinese goods. I bought a shower curtain from Famgizmo. Nowhere on the descriptions, company info or delivery details did it say it would be... See more

Company replied

Rated 1 out of 5 stars

Has any one got a reply from them, I've been trying to return an Aircon unit, which I didn't open as i had no confirmation of them receiving my order. Its now been 25 days. I am tempted to go to the... See more

Rated 5 out of 5 stars

BTM recumbent bike-well worth money Purchased this 2 weeks ago. Well satisfied with the quality. Delivery as per information, in fact earlier than expected. Money well spent. Should have got... See more

Rated 1 out of 5 stars

£300 air condition never received - they marked as delivered but PayPal never returned money because the company stated it was delivered. They stopped responding to emails. I filed for a small clai... See more

Company details

  1. Home & Garden

Information provided by various external sources

Shop for homeware online at Famgizmo. Browse our large collection of appliance and furniture for your home, including Trampoline, Trampoline replacements, Ice Maker, Heater and so on. Let's improve your home with our wonder equipments. Free shipping of...


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2.2

Poor

TrustScore 2 out of 5

332 reviews

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2.2

All reviews

(332)

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Rated 4 out of 5 stars

FAMGIZMO AC

I purchased two 16000 btu unit ( in reality they were 14500 btu according to their rated power ) for 330 each
also high EER of 3,36, usually units with these specifications go for minimum 500-600 pounds.

i connected them both with my wifi thru 2 sensibot units, the units are really strong and very high quality, i have a massive flat and one unit makes hell of a difference.

A few points tho.
1) i am waiting for a receipt of my warranty
( both unit said to have 3 years warranty )
(( one unit is registered and i am waiting for some papers, for the other one i am still waiting for the SKU)

2) one unit came with some minor cosmetic damage,
i have to see if the seller is willing to give me even
few quids back for the inconvenience

3) i am waiting for a 10% refund on my second order
because i had some troubles utilizing my 10% off
code ( that i got after first purchase )

4) some wiring diagrams for future servicing and
repairs would be appreciated. It's included in their
9000BTU model but not on their 16000 BTU ones.

5) please update your advertisement, as these unit are not fully 16000 BTU.

6) If you manage to make a 16000 btu double hose high quality unit , the market would go crazy for it

( as i now have to build my own attachment for the second hose for the big jump in efficiency )

if my standards will be met i will not hesitate to improve my score to 5 and recommend famgizmo as an amazing Air Conditioner supplier, if not one of the best i have ever seen.

Kind Regards

Please let me know

September 29, 2020
Unprompted review
Rated 1 out of 5 stars

Always check reviews before purchase.…

I wish we had looked at the reviews before ordering from famgizmo. The chair we ordered was not the right colour so wanted to return it but there is no response from customer services. Sent several emails but no response. Fake company? AVOID!!!

September 27, 2020
Unprompted review
Rated 1 out of 5 stars

Avoid these guys!

Avoid these guys. No customer service, I email twice a day! Products don't match to what's online. Asked for a refund on a big order and just gone quiet. Think they must be based out in China really.

September 18, 2020
Unprompted review
Rated 1 out of 5 stars

Chinese Money Grabbers

Purchased an Air Conditioner only to receive a used broken and incomplete model. Offered £50 to keep it. Won't refund, and has no interest in you apart from keeping your money.
They are based in China so their promises and warranty are worthless.
Forced to go through PayPal to seek a refund as they will not respond to my letters.
Stay well clear of this company unless you like stress and have money to burn

September 17, 2020
Unprompted review
Famgizmo logo

Reply from Famgizmo

Dear Customer,

PayPal has contacted you for more information, please update on time.

In order to avoid malicious refunds. Could you please take some pictures of the item you received and send it to us? Please show the problems clearly. So that your issue can be confirmed and solved timely.

Thanks for your cooperation in advance.

Best regards,

Customer service

Rated 1 out of 5 stars

Terrible service

Terrible service, no phone number, not replying back to my emails. Very disappointed. DO NOT SHOP@FAMGIZMO YOU WILL BE SCAMMED. Been waiting for a refund for over 2 months.

September 14, 2020
Unprompted review
Rated 3 out of 5 stars

all good

good service, the hose that shows on the diagram to connect to the water drainage is not included. No tel to call and no answer to my email.

September 13, 2020
Unprompted review
Famgizmo logo

Reply from Famgizmo

Dear customer,

Thanks for your purchase.

All items included in the package were listed on the product page. Items didn't mention was not included.

If you have any questions, please feel free to contact us. Thanks.

Best regards,

Customer service

Rated 5 out of 5 stars

Satisfied customer

Goods were has stated and arrived on day given by company. Very satisfied and would deal with them again.

September 12, 2020
Unprompted review
Rated 1 out of 5 stars

Had to get PayPal to step in as the…

Had to get PayPal to step in as the refund was not forth coming. You cancelled MY ORDER not me. would not recommend this seller BEWARE

September 9, 2020
Unprompted review
Famgizmo logo

Reply from Famgizmo

Dear customer,

I am sorry that the item that you ordered is out-of-stock. Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience an inventory error.

On Sep 3, we failed to refund because not have a verified ACH. And finally, on Sep 7, the refund of £199.00 GBP finished on PayPal Express Checkout. We apologize for any inconvenience this update may cause.

Best regards,

Customer service

Rated 1 out of 5 stars

This company is a joke

This company is a joke. DO NOT BUY FROM THEM. I never fully got my trampoline order FedEx delivered two out of three boxes and the third one is supposedly lost. They don’t have a phone number to call all you got is an email and that’s if and when they decide to respond to you. They have made me wait two weeks so far while they’re trying to hash things out with FedEx instead of just sending me a replacement trampoline and having the partial order of the old one return back to them. I am still in limbo and have no clue as to when we are going to receive our trampoline. my son has already started back to school and weather will be turning bad here fairly soon so by the time they fix the situation we won’t even be able to use it. I ordered at the end of July and still have no trampoline a month later,, and on top of that it took them almost 2 weeks just to send what they sent out from There warehouse in California to me who lives here in California. They really need to work on there shipping methods. I will never consider this company ever again.

August 31, 2020
Unprompted review
Famgizmo logo

Reply from Famgizmo

Hi there,

Thanks for leaving us a review.

We are very sorry that during the coronavirus period, logistics companies were not efficient. And FedEx has not yet responded to us, after we communicate with FedEx for the next step, we will reply to you within 3-5 business days.

Best regards,

Customer service

Rated 1 out of 5 stars

AVOID FAMGIZMO AT ALL COSTS

It's a shame I cannot give 0 stars as that's what Famgizmo deserve.
Everything about this company is a sham!!!
I had issues from the moment I purchased the ac. They guarantee 3-5 working days which was not the case. There isn't a contact number to reach them, only an email which is replied from Far East with a 48 hours delay at the earliest.
My biggest disappointment was that I purchased and was charged for a 16,000 BTU ac but they sent me a 12,000 BTU. When I got back in touch with them, they claimed the 12,000 BTU ac is just as strong as the 16,000 ac and that they only stock this model. However, they clearly advertise the 16,000 ac and also charge additional for it.
When I requested a return/refund - it took them over 2 weeks to send me the return shipping address and I have to fork out the courier cost.
Through this whole ordeal, I have once received an apology from the company. In all my years, I have not come across such disappointing customer service.
PLEASE avoid purchasing anything from Famgizmo for your own peace of mind.

August 26, 2020
Unprompted review
Rated 1 out of 5 stars

AVOID ..faulty products

Ordered an air con unit from this company which arrived within the time frame but it is faulty. I had no response to the email I sent requesting a returns label so I have had to escalate to PayPal. Avoid at all costs. They ignore emails & try to use delay tactics.
Still awaiting my money back.

August 25, 2020
Unprompted review
Famgizmo logo

Reply from Famgizmo

Dear Customer,

Sorry for the late reply. It seems that our email system has not functioned well and we missed your last email.

Could you please take some pictures or videos of the item you received and send it to us?

Please show the problems you mentioned clearly. So that your issue can be confirmed and solved timely.

Thanks for your cooperation in advance.

Best regards,

Customer service

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