I ordered two sets of personalized pajamas for my sons. They turned out so cute and love them so much. I did have a picture error with one set of pajamas. The customer service I received was top notch... See more
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Review summary
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Received my order yesterday and the products reminded me of something from Shein or Temu. The pajamas are comfortable and my order was correct, but I was hoping for a softer material. The blend was 35... See more
Company replied
Fantastic customer service. Ordered PJs last minute as a Christmas present for my adult kids as a fun gift. Really did not expect the order before Christmas Day but they were delivered on the 23rd. Or... See more
A shipping omission error was corrected quickly (within 3 days!), respectfully, and in time for Christmas, thus saving what I hope will be a fun and memorable gift for the whole extended family, and m... See more
Company replied
Company details
Written by the company
Family Christmas Pajamas By Jenny was founded in 2020 by Jenny & Steven to scratch your insatiable itch for cute, funny, popculture-y Pajamas. Since then, we have made it our goal to provide the best possible experience for you! As we grow and evolve, we have made it our priority to ensure that there is always a real person who can help you with whatever you need.
Contact info
19749 Dearborn St, 91311, Chatsworth, United States
- 8182085389
- info@familychristmaspajamasbyjenny.com
- familychristmaspajamasbyjenny.com
3.8
Great
231 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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A Rare experience with personal service!
Recently Jenny made a personal effort to resolve an order I made for my Son's family xmas pjs order. Grandkids grow so fast, found I needed a larger size than I ordered for them. She not only changed order, let me keep the smaller one ( which I gave to my close friend for HER Granddaughter, perfect fit) Jenny followed up until I received it. Personal service is a rare thing nowadays...She saved my family's annual tradition of themed pjs..next yr I'm including their 3 Dogs ! 😆
October 14, 2024
Unprompted review
Reply from familychristmaspajamasbyjenny.com
Wow, thank you so much for the amazing review! We're so glad we could help with the pajama sizes and that everything worked out perfectly for your family's tradition (and your friend's granddaughter too!). That's awesome! We look forward to helping you include the 3 pups next year! 🐶🐶🐶
The best pajama sets ever!!!
I ordered 10 Christmas pajama sets including 1 dog. They are true to their size, custom shirts were perfect, I thought I screwed up my order and they responded right away and help me fix it. The customer service was not even 1 day from responding and fixing my issue. What a way to end my day. Can’t wait to order next year a different style. I recommend Pajamas By Jenny!!!
October 23, 2024
Unprompted review
Reply from familychristmaspajamasbyjenny.com
Thank you so much for your amazing 5-star review! 🎉 We're absolutely thrilled to hear you love your Christmas pajama sets (and the matching dog pajama – so cute! 🐶). We really appreciate you highlighting our sizing accuracy and the custom shirts. It's also wonderful to know our customer service team was able to help you quickly and efficiently. We strive to provide the best possible experience for all our customers. 😊
We're already looking forward to seeing you back next year for a new style! Thanks again for choosing Pajamas By Jenny! ❤️
Happy Holidays,
Pajamas By Jenny Team
Absolutely will buy from here again
Absolutely will buy from here again! Shipping was quick and easy! Even shipped to Alaska! They were more than accommodating and the customer service was top tier!!
October 22, 2024
Unprompted review
Reply from familychristmaspajamasbyjenny.com
We're thrilled to hear about your positive experience! 😊 Thanks so much for taking the time to share your feedback. We're delighted that you were happy with our quick shipping, even to Alaska! We pride ourselves on our customer service and are committed to making sure every customer has a great experience. We appreciate your support and look forward to serving you again soon! 🎉
Best regards,
Pajamas By Jenny Team
Amazing company and customer service
Recently found Christmas Pajamas by Jenny online while looking for "Tropical Christmas" PJs for a charity event. Not only were the JPs super cute, but we worked with Jenny directly to ensure that all moms and daughters could get their PJs. Jenny, was very quick to respond to our inquiries and super supportive of our event. I would strongly recommend this company even if it's just for a holiday family photo or larger event.
October 21, 2024
Unprompted review
Reply from familychristmaspajamasbyjenny.com
We're so thrilled you had such a positive experience! 🎉 Thank you for the wonderful 5-star review. ⭐ We're delighted to hear you loved the Christmas pajamas and that they were perfect for your charity event. It was a pleasure working with you and helping to ensure everyone got their PJs. We really appreciate your recommendation and hope to see you again soon!
Is Jenny really Mrs Claus?? I believe!!
Anyone looking for matching personalized Christmas PJ’s for their family? I cannot say enough about how great Jenny and her elves handle their orders. Every special design request was accepted and in my box as fast as the twinkle of her eye. And unlike all other websites, the most popular sizes and fabrics are NOT ON BACK ORDER!!
October 17, 2024
Unprompted review
Reply from familychristmaspajamasbyjenny.com
Hi Linda,
Wow! We just saw your amazing review on Trustpilot, and we're absolutely blushing! We're so happy to hear you had such a magical experience with Pajamas By Jenny. The comparison to Mrs. Claus and her elves is the highest compliment we could receive!
We truly appreciate you taking the time to share your kind words and highlight our commitment to fulfilling special design requests and keeping popular items in stock. We work hard to make the pajama-buying experience as smooth and joyful as possible, especially during the holiday season.
Thank you again for your fantastic review. It truly made our day! We hope you and your family love your personalized Christmas pajamas.
Warmly,
Pajamas By Jenny Team
Exactly what my family wanted
Exactly what my family wanted, we got. At first there was an error on the description of the pj's we wanted, but was assured we'll get the right ones and they fixed the description. Very easy to contact and ask questions. Great quality and my kids, including teenager, approves
October 6, 2024
Unprompted review
Reply from familychristmaspajamasbyjenny.com
A huge thank you for the amazing 5-star review! 🎉 So glad your family loves the PJs – even the teenager approves! That's high praise indeed! We appreciate you letting us know about the description mix-up; we're always learning and improving. Thanks again for your support! 😄
Amazing customer service!
When I received my order it was incorrect. I contacted customer service and within an hour they contacted me! They were more than helpful getting order corrected & reshipped immediately! Customer service is absolutely AMAZING! Quality of pjs is much better than I had anticipated. I highly recommend PJs by Jenny! I will definitely order again.
September 21, 2024
Unprompted review
Reply from familychristmaspajamasbyjenny.com
Dear AG Hays,
Wow, thank you so much for the incredible review! 🙏 We're so happy to hear you loved our customer service and the quality of the pajamas. 🥰
We really appreciate your business and can't wait to have you back for more family pajama fun! 🎉
Best regards,
Pajamas By Jenny Team
I recive the pijama and is beautiful! I love it!
I order the pijama and I am so happy to recive it! Its beautiful! Thanks !
August 30, 2024
Unprompted review
Reply from familychristmaspajamasbyjenny.com
Dear Elena,
Thank you so much for your feedback! We're thrilled to hear you love your new pajamas. We hope you make many happy memories in them. 🥰
Happy Holidays! 🎄
Pajamas By Jenny Team
Poor quality & an even poorer customer…
Poor quality & an even poorer customer service experience!!!!
Avoid this company at all costs, I could not return my item due, due to a fault on their form, so my purchase is now having to go in the bin!!!!!!
December 17, 2023
Reply from familychristmaspajamasbyjenny.com
We apologize for your unsatisfactory experience and are concerned to hear about the issue with the product and our service. We've checked our system and couldn't find an order matching your name. Could you please provide us with your order details at cs@familychristmaspajamasbyjenny.com? We are committed to ensuring a full refund or replacement for any faulty items and would like to resolve this matter quickly for you.
Thank you for reaching out, and we hope to hear from you soon.
Best Regards,
Pajamas By Jenny
Updated: Hi Clair, based on your information from information request form, unfortunately, we didn't find any order #59857 or transaction from you. We contacted with you both phone and text to resolve the issue but we didn't receive the response. Please contact us at +1 (818) 208-5389 or cs@familychristmaspajamasbyjenny.com for quick resolution, we are always there to assist you!
My original order was out of stock but…
My original order was out of stock but immediately Jenny reached out with another in stock option.
The reason why I gave a 4 star is because my order did not arrive before Christmas. I understand during the holiday season packages are delayed however they are located in Chatsworth Ca, I assumed delivery wouldn’t be a problem. But the pajamas are made and shipped from Hong Kong. The quality is good and my grandsons loved them!
December 17, 2023
Reply from familychristmaspajamasbyjenny.com
Thank you for your feedback! We apologize for the holiday shipping delay and are glad you liked the quality. We'll strive for faster delivery next time. Your understanding is much appreciated!
Best regards,
Pajamas By Jenny Team
Quality of the pajamas was fantastic
Quality of the pajamas was fantastic! So soft ! The sizing chart was so accurate and very helpful to make them a perfect fit ! Well worth the money! Very friendly and professional staff will definitely buy from again ! Perfect website for horse girls !
December 19, 2023
Unprompted review
Reply from familychristmaspajamasbyjenny.com
We're thrilled to hear that you loved the quality and fit of our pajamas and found our sizing chart helpful! Thank you for recognizing the hard work of our team. We can't wait to welcome you back for more perfect finds for horse lovers.
Happy trails,
Pajamas By Jenny Team
Fast and comfy
I ordered the pjs pretty close to Christmas. I was amazed that they arrived on time. They are a great material, very soft. I wish choosing the items was a little easier on the website. Choosing from list of each category would be easier than going thru all the pictures. But over all the experience was great.
December 18, 2023
Unprompted review
Reply from familychristmaspajamasbyjenny.com
Thrilled to hear your PJs arrived swiftly and you're enjoying the comfort! We appreciate your suggestion for our website—it's feedback like yours that helps us improve. Looking forward to making your next visit even smoother.
Cheers,
Pajamas By Jenny Team 🌟
Purchasing from Family Christmas…
Purchasing from Family Christmas Pajamas by Jenny was easy, hands on and by provided me with superior customer service. This company made sure we had our PJs for Christmas Eve with easy and quick email responses. The PJS are adorable , fit well and are super comfortable. We love them and certainly buy again next year for Christmas!!
December 24, 2023
Unprompted review
Reply from familychristmaspajamasbyjenny.com
We are so glad you loved the PJs and had a seamless experience! Thanks for the 5-star shout-out on Trustpilot; can't wait to bring more holiday cheer to your family next year.
Warm wishes,
Jenny 🎄✨
Fast shipping
Fast shipping, great material. I do recommend this store. Thanks
January 9, 2024
Unprompted review
Reply from familychristmaspajamasbyjenny.com
Thank you so much for taking the time to leave us a 5-star rating! We're overjoyed to hear you were satisfied with the shipping and the quality of our materials.
Your recommendation means the world to us and we look forward to serving you again.
Warm regards,
Pajamas By Jenny Team
I ordered our family Christmas pj's for…
I ordered our family Christmas pj's for the first time through this site. We had a problem with the shipping and Jenny was quick to answer and help get the problem resolved. I still received my order in time for the holiday and our family loved the pajamas. I appreciate the fast customer service and will order again.
December 15, 2023
Unprompted review
Reply from familychristmaspajamasbyjenny.com
We're overjoyed to hear the holiday pajamas were a hit and that you were satisfied with our service. Thank you for the 5-star review; we can't wait to serve you again!
Warm wishes,
Pajamas By Jenny Team
I had a fantastic experience with this…
I had a fantastic experience with this company!! They said if I ordered by December 14th the pajamas would be here in time for Christmas and they were. They even reached out when the original design I picked was going to take longer and asked if I wanted to switch it. They went above and beyond when I asked to add an additional 2 sets of pajamas since my nieces wanted to match also. The pajamas themselves are adorable. I will definitely be ordering from this company again!! Thank you for some great Christmas memories.
December 18, 2023
Reply from familychristmaspajamasbyjenny.com
Thank you for your glowing review! We're thrilled we could contribute to your Christmas joy and look forward to creating more great memories with you. Happy New Year!
Warm regards,
Pajamas By Jenny
Failure to delivery when expected
Didn’t deliver when promised and after several attempts to email no reply.
December 18, 2023
Reply from familychristmaspajamasbyjenny.com
Dear Donny,
We sincerely apologize for the inconvenience you've faced with the delivery and our response time. Our support team is proactively reaching out to address your concerns and ensure a swift resolution.
Thank you for your patience, and we are committed to regaining your trust.
Best regards,
Pajamas By Jenny
We received the items the day before…
We received the items the day before Christmas which was amazing. My family loved them.
December 18, 2023
Reply from familychristmaspajamasbyjenny.com
We're overjoyed to hear your items arrived just in time for Christmas and that your family loved them! Thank you for the 5-star review and for letting us be a part of your holiday celebration.
Warm wishes,
Pajamas By Jenny Team
Love the pj’s for my family and the…
Love the pj’s for my family and the dog!
When I ordered them I did not pay attention to the length of time for processing and after reaching out to them they checked on the product and had them shipped to me faster. So grateful!
Customer service response is exceptional!!
January 2, 2024
Unprompted review
Reply from familychristmaspajamasbyjenny.com
Thank you so much for your wonderful review! We're thrilled you and your furry friend enjoyed the PJs. Delighted to have been able to assist you promptly—customer satisfaction is our top priority. We're grateful for your kind words and look forward to serving you again!
Best,
Pajamas By Jenny Team
This is my second year ordering my…
This is my second year ordering my daughter's Christmas pajamas, both time total perfection! True to size, if you like more room in your pj's order a size up, comfortable and soft, awesome designs to choose from. Great company to do business with.
December 6, 2023
Reply from familychristmaspajamasbyjenny.com
We're honored to be a part of your Christmas tradition and thrilled to hear about your satisfaction with the pajamas! Thank you for your continued support and the glowing review. We're looking forward to bringing you more comfort and joy in the years to come!
Warm regards,
Pajamas By Jenny Team
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