Great item that I ordered (signed 8x10 portrait) but they semi-folded it in a box instead of flat packing which left a permanent fold mark (on an autographed portrait of all things). There was also... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent sportswear online store Great communication with the Customer service 💯 Always new in football stuff Match shirt and training wear Many options in different sports too li... See more
Well, I'm gobsmacked truly! Today, a response arrived and a refund. I didn't expect anything other than an exchange for a larger size but credit due, what Fanatics have done over the issue was out... See more
Company replied
Great quality product, comfortable, good size, decent discount, prompt delivery. One small critique is that the team logo wasn't embroidered as described, but it was a thick, heavy-duty transfer of go... See more
Company details
Written by the company
With a thirst for success both on and off the pitch, the Fanatics experience is By Fans, For Fans; we know what it means to you, whatever your team colours. Living and breathing every shot, score and save, our Fanatics squad excels at delivering a first-rate fan experience from kick-off to final whistle; providing supporters with consummate access to officially-licensed merchandise, at home, on the streets and in the stadium. Onside with the professionals and the leading leagues you love, our official Fanatics online store is home to the widest selection of fanwear in all of professional sport, fueling the passion that propels top teams and game-changing players to glory. A one-stop store that spans the sporting globe, from European heavyweights to the best of the US, our extensive range of authentic NBA, NFL, NHL, MLB, Soccer and Rugby apparel stretches from baseball caps and team-issued tees to classic polos and specialty jerseys, with soccer and rugby enthusiasts catered for at length. Capturing the character and colour of a matchday experience, Fanatics are unafraid to innovate to provide that winning touch, utilising the expertise that makes us frontrunners in our field. In pole position to create connections and enhance those famous wins, Fanatics are on hand around the clock to help you remember where you were - and what you were wearing - wherever your loyalties lie.
Contact info
Stake Hill 185, M24 2RN, Middleton, United Kingdom
- +44 (0)330.222.0386
- customer.service@fanatics-intl.com
- fanatics.co.uk
4.2
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really easy transaction
Really easy transaction, items quickly dispatched. Would highly recommend.
June 5, 2026
Fast delivery/Great quality!!
Fast delivery ( came quicker than I expected) and quality lovely shirts with customisation!!
June 6, 2026
England kit customised and ready for…
England kit customised and ready for World Cup! Great range, service and delivery speed. Fan-tas-tic all round and better priced than high street.
June 9, 2026
Processing was quick enough
Processing was quick enough, shipping was delayed but I understand you were overwhelmed because of the team (Arsenal) winning the league and playing champions league final hence the demand was high. Please show stock availability. The quality is okay. Delivery was quick from the time it was shipped.
June 9, 2026
The Company is favoring the Consumer…
The Company is favoring the Consumer even though We are waterways apart they took my order and made my purchase happen Thank You Fanatics UK
June 8, 2026
My husband loves his Sunderland watch…
My husband loves his Sunderland watch he also sent for a T-shirt and he loves that as well. The delivery was very quick Royal Mail I believe.
June 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really dissapointing that I couldn't…
Really dissapointing that I couldn't exchange or return a Jersey that wasn't the right size.
June 5, 2026
Reply from Fanatics UK
Hello Ciarán & Patrice, Thank you for your feedback regarding the jersey sizing issue. We have reviewed your order and contacted you at the email address listed on the order with additional assistance. We look forward to your response. Best, Courtney
Quick delivery 📦 from date of order 48…
Quick delivery 📦 from date of order 48 hrs.
Fantastic.
June 5, 2026
Always kept up to date with everything…
Always kept up to date with everything from the order to delivery. Always on time and hassle free
June 8, 2026
I never received my item I phoned as…
I never received my item I phoned as well still no item have had my refund yet it was a birthday present as well never use any
June 8, 2026
Reply from Fanatics UK
Hi Susan, I apologize the replacement order was not received and for the trouble with your refund. I will be looking into this immediately and contacting you directly. Sincerely, Stacy
Paid for item it turned up nothing more…
Paid for item it turned up nothing more to say really
June 8, 2026
Requested two England tops
Requested two England tops. Both turned up on time and with both being different sizes they fitted perfectly. Good quality tops.
Never let me down. Well done.
June 8, 2026
Excellent customer service
Excellent customer service, experienced staff, recommend to all. Only downside was the carrier: Royal Mail who delivered the items late and had incorrect tracking. But won't let them ruin it, will be ordering again! Thank you.
June 6, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.