Fanatics UK Reviews 

3,530
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,231 reviews, reviewers had a great experience with this company. Customers consistently praise the wide variety of products available, including many options for different sports and team merchandise. People frequently highlight the excellent quality of items, describing them as good and worth every penny. The delivery service is often noted for its speed and efficiency, with many orders arriving quickly and on time. Reviewers also appreciate the overall smooth and easy shopping experience, with many planning to reorder. However, some customers also noted issues with order fulfillment and delivery. Several people experienced significant delays, with items not arriving as expected or tracking information being unreliable. There were also instances where incorrect items were sent, or products arrived in a condition that was not new.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers expressing satisfaction with the quality... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising quick and prompt delivery,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent quality... See more

Order

Customers had ambiguous experiences with order, with many reporting significant issues such as delayed or... See more

Service

People report positive experiences with service, often highlighting great service, price, and products.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great item that I ordered (signed 8x10 portrait) but they semi-folded it in a box instead of flat packing which left a permanent fold mark (on an autographed portrait of all things). There was also... See more

Company replied

Rated 5 out of 5 stars

Excellent sportswear online store Great communication with the Customer service 💯 Always new in football stuff Match shirt and training wear Many options in different sports too li... See more

Rated 5 out of 5 stars

Well, I'm gobsmacked truly! Today, a response arrived and a refund. I didn't expect anything other than an exchange for a larger size but credit due, what Fanatics have done over the issue was out... See more

Company replied

Rated 5 out of 5 stars

Great quality product, comfortable, good size, decent discount, prompt delivery. One small critique is that the team logo wasn't embroidered as described, but it was a thick, heavy-duty transfer of go... See more


Company details

  1. Sportswear Store

Written by the company

With a thirst for success both on and off the pitch, the Fanatics experience is By Fans, For Fans; we know what it means to you, whatever your team colours. Living and breathing every shot, score and save, our Fanatics squad excels at delivering a first-rate fan experience from kick-off to final whistle; providing supporters with consummate access to officially-licensed merchandise, at home, on the streets and in the stadium. Onside with the professionals and the leading leagues you love, our official Fanatics online store is home to the widest selection of fanwear in all of professional sport, fueling the passion that propels top teams and game-changing players to glory. A one-stop store that spans the sporting globe, from European heavyweights to the best of the US, our extensive range of authentic NBA, NFL, NHL, MLB, Soccer and Rugby apparel stretches from baseball caps and team-issued tees to classic polos and specialty jerseys, with soccer and rugby enthusiasts catered for at length. Capturing the character and colour of a matchday experience, Fanatics are unafraid to innovate to provide that winning touch, utilising the expertise that makes us frontrunners in our field. In pole position to create connections and enhance those famous wins, Fanatics are on hand around the clock to help you remember where you were - and what you were wearing - wherever your loyalties lie.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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4.2

All reviews

(3,530)

1,239 reviews in the last 12 months

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Rated 1 out of 5 stars

Shirt quality is abysmal

Shirt quality is abysmal. Don’t waste your money

June 11, 2026
Fanatics UK logo

Reply from Fanatics UK

Hello Samuel, Thank you for providing feedback. We are sorry the shirt quality did not meet your expectations. We value your feedback and will address this with the appropriate team. I have reached out to you in a separate message to further assist with your order. We hope to hear from you soon. Sincerely, Courtney

Rated 5 out of 5 stars

Swift delivery

Swift delivery. The jersey is a present for a staunch Manchester City fan whose favourite player is Halaand 9. When I deliver the jersey I will let you know how they feel about it.

June 8, 2026
Rated 5 out of 5 stars

I initially ordered from Facebook then…

I initially ordered from Facebook then registered online. My order in facebook did not show up in my online account. I was worried and contacted the customer support. They responded promptly and reconciled my account. I have received now my customised England 2026 kit and I love it. It was even cheaper than in the Nike website because the £20 customisation was free at Fanatics UK. Thank you

June 10, 2026

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