Great item that I ordered (signed 8x10 portrait) but they semi-folded it in a box instead of flat packing which left a permanent fold mark (on an autographed portrait of all things). There was also... See more
Company replied
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Review summary
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Excellent sportswear online store Great communication with the Customer service 💯 Always new in football stuff Match shirt and training wear Many options in different sports too li... See more
Well, I'm gobsmacked truly! Today, a response arrived and a refund. I didn't expect anything other than an exchange for a larger size but credit due, what Fanatics have done over the issue was out... See more
Company replied
Great quality product, comfortable, good size, decent discount, prompt delivery. One small critique is that the team logo wasn't embroidered as described, but it was a thick, heavy-duty transfer of go... See more
Company details
Written by the company
With a thirst for success both on and off the pitch, the Fanatics experience is By Fans, For Fans; we know what it means to you, whatever your team colours. Living and breathing every shot, score and save, our Fanatics squad excels at delivering a first-rate fan experience from kick-off to final whistle; providing supporters with consummate access to officially-licensed merchandise, at home, on the streets and in the stadium. Onside with the professionals and the leading leagues you love, our official Fanatics online store is home to the widest selection of fanwear in all of professional sport, fueling the passion that propels top teams and game-changing players to glory. A one-stop store that spans the sporting globe, from European heavyweights to the best of the US, our extensive range of authentic NBA, NFL, NHL, MLB, Soccer and Rugby apparel stretches from baseball caps and team-issued tees to classic polos and specialty jerseys, with soccer and rugby enthusiasts catered for at length. Capturing the character and colour of a matchday experience, Fanatics are unafraid to innovate to provide that winning touch, utilising the expertise that makes us frontrunners in our field. In pole position to create connections and enhance those famous wins, Fanatics are on hand around the clock to help you remember where you were - and what you were wearing - wherever your loyalties lie.
Contact info
Stake Hill 185, M24 2RN, Middleton, United Kingdom
- +44 (0)330.222.0386
- customer.service@fanatics-intl.com
- fanatics.co.uk
4.2
Great
4K reviews
Asks customers to review
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lost & Lied to
No order update, tracking useless, chat agent was rude & lied about delivery..
Ok Stacy,
Please get in touch.. 🤷🏻♂️.
June 12, 2026
Reply from Fanatics UK
Hello Mr. Russ,
Thank you for contacting our team and for taking the time to share your experience. I am truly sorry for the inconvenience and frustration you have encountered with your order.
I can confirm that our team has been working with you through an existing email thread regarding this matter. To ensure we provide the most accurate and timely assistance, please reply directly to that thread if you have any additional questions, concerns, or updates to share.
We genuinely appreciate your patience and the opportunity to make things right. Please know that your experience is important to us, and we remain committed to assisting you in any way we can. Warmest regards, Madison
Customer service excellence. .
Well, I'm gobsmacked truly! Today, a response arrived and a refund. I didn't expect anything other than an exchange for a larger size but credit due, what Fanatics have done over the issue was outstanding! Well done guys, I'm going to reorder a larger size now and report to friends, family and all sports fans to buy from Fanatics as they are proper people too deal with.
We'll done guys and thanks for the brilliant customer service.
Regards
Kevin Riley
June 13, 2026
Reply from Fanatics UK
Hi Mr. Kevin. We apologize for this experience with sizing. We have reached out to you via email and hope to hear from you soon. Sincerely, Morgan
Very easy to order
Very easy to order. Delivery was very prompt no problems. Very good and easy experience.
June 16, 2026
Prompt delivery
Prompt delivery. Website easy to negotiate. Product received as described and pictured
June 16, 2026
I ordered my item on 2nd June
I ordered my item on 2nd June, the money was taken from my account on 3rd June and then I was told, after a week, that I would not take delivery until 23rd June.
In the event, it was delivered on 17th June and I was very pleased with the quality.
June 16, 2026
Reply from Fanatics UK
Hello, John. We are sorry this happened and are happy to hear your order was received. Thank you for your feedback. We have reached out to you via email and hope to hear from you soon. Sincerely, Morgan
Superb for all your sports goodies
Superb. Choice of gear is beyond great. Am still waiting on a few things to come back into stock in my size, but despite that, Fanatics has some of the best merch this side of the ocean. Had one item sent that wasn’t what was ordered, but everything since has been 100%. Shipping was super fast before the estimated ToA. Thanks Fanatics. Be back soon.
June 16, 2026
The company have a wide range of…
The company have a wide range of products to choose from, and all are excellent quality, & worth every penny.
June 13, 2026
I didn’t get my order. Emails to customer services ignored.
I didn’t get my order, and my emails to their customer services were ignored. They owe me £38.43. Avoid this poor company!
June 19, 2026
Unprompted review
Still haven’t got my jersey and sent…
Still haven’t got my jersey and sent email and they haven’t replied
June 11, 2026
Reply from Fanatics UK
Hello Paul, Your satisfaction is our top priority, and I will do everything I can to resolve this matter. We are sorry to hear that your order remains undelivered. I have reviewed your order and emailed you at the email address that was on the order. We sincerely apologize for any inconvenience and look forward to your response. Sincerely, Courtney
Quality items with first class service…
Quality items with first class service always pleased with my purchases
June 15, 2026
Prompt dispatch and easy tracking of…
Prompt dispatch and easy tracking of the items I have purchased.
The quality of the items I purchased couldn't be faulted , being excellent
June 12, 2026
Fantastic choice of products and super…
Fantastic choice of products and super quick delivery
June 12, 2026
Takes time to rectify problems, but they get there in the end.
Although there was an issue with my order, the customer service team did eventually respond and rectify the problem. In the end I was satisfied with the service, and would have awarded more stars had the issue been dealt with more promptly
June 12, 2026
Reply from Fanatics UK
Hello J B, Thank you for reaching out and taking time out of your busy day to update review. We have passed your experience along to the appropriate department, and it is being looked into. Since you have already received a partial refund, we wanted to reach out to you and apologize immensely for the troubles you have encountered. Please feel free to reach out to us if we can help you further in any way. Thanks, Sam
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