I started this build with Eaglemoss, but they went bankrupt when I just started the engine block. I thought my dream of a great Ecto-1 build was lost. Then I learned that FanHome picked it up. I wa... See more
Company replied
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Review summary
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Reviews shaping this summary
Website was a little confusing and hard to navigate as it doesnt really give many options or really a way to check into your order. I feel like this is going to be some sort of disappointment in the b... See more
Company replied
Your website does not work well. It is difficult to review current subscriptions or sign up for a new one. I'm a software engineer and think you should fire whomever made your website.
Company replied
It won’t let me log in so I can get the digital instructions and the first package didn’t come with instructions (Edit) I forgot to activate my account so 4 stars
Company replied
Company details
Written by the company
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Contact info
United Kingdom
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4.1
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Amazing products really helpful support…
Amazing products really helpful support team
April 17, 2026
Unprompted review
Reply from Fanhome
Hi Harry Bunyan-Goodwin,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Fast Support and i like the assembly…
Fast Support and i like the assembly Models.
April 17, 2026
Unprompted review
Reply from Fanhome
Hallo Maksim Kunz,
Vielen Dank für Ihre fantastische Bewertung! Es freut uns sehr, dass Sie Ihr Abonnement/Ihren Kauf genießen. Ihre Unterstützung bedeutet uns viel, und wir freuen uns darauf, Ihnen weiterhin jeden Monat großartige Erlebnisse zu bieten!
Mit freundlichen Grüßen,
In my experience it was easy to sign up…
In my experience it was easy to sign up and get the model I have been wanting for quite some time.. The premium subscription is the best in my opinion..
April 15, 2026
Reply from Fanhome
Hi Stephen,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Claudia,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Nothing could be easier
Select your product everything else in the process for purchasing goes like clockwork, really easy to navigate
April 15, 2026
Reply from Fanhome
Hi Simon,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Very easy and simple to Follow
April 12, 2026
Reply from Fanhome
Hi John,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Sean,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I try to build Lamborghini
I try to build Lamborghini
It is very disappointing hov this system works
They lost my package
They charge me again
No see my package
It's only second time and I have so much problems
I believe that all reviewers already created by Ai
April 15, 2026
Unprompted review
Reply from Fanhome
Hi Lukasz!
We’re very sorry that your experience with the collection hasn’t been satisfactory. We’d like to resolve your situation personally.
To effectively assist you with this issue, it’s essential that you provide your details by replying to the Trustpilot email we sent you. As soon as we receive them, we’ll contact you right away to solve the problem.
Thank you for your patience.
Kind regards,
Fanhome
The chosen payment was PayPal and the…
The chosen payment was PayPal and the initial authorization was charged to the credit card chosen in the PayPal checkout. The final payment however was directed to PayPal without the chosen credit card as the payment option. This caused PayPal to use my bank account as the default. Fanhome should not allow PayPal as a payment method if they cannot respect the payment method in full.
April 14, 2026
Reply from Fanhome
Hi Anthony,
We’re sorry to see this has been your experience with us—this is certainly not our intention. We’ve shared your feedback with the relevant team so we can improve and reduce the risk of this happening again.
Kind regards,
Fanhome
Very quick and reliable
April 11, 2026
Reply from Fanhome
Hi Frazer King,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Gareth Prescott,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Service is better
Order time and delivery time has improved along with getting the correct model
April 13, 2026
Reply from Fanhome
Hi Kevin,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Very EZ to place order
As always, simple to place an order & this time, billing was smooth...
Hope production continues with the line of ships.👍🏽
April 13, 2026
Reply from Fanhome
Hi AJ,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Really easy to order and beautiful models.
As always, really easy to order.
And so nice to see these models back with prices that aren't crazy!!
April 13, 2026
Reply from Fanhome
Hi Mike,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Process of ordering is very easy
Process of ordering is very easy, and I have thus far really enjoyed the quality.
April 13, 2026
Reply from Fanhome
Hi Brian,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
3 years in and still don't have…
3 years in and still don't have completed modals because of stock issues. R2D2 over a year late and the Back to The Future has been out of stock for 2 months already.
April 14, 2026
Unprompted review
Reply from Fanhome
Hi Chris!
We’re sorry to hear that you’re having a bad experience with your collections. We assure you that we’ll personally take care of your case. To properly handle your issue and offer an effective solution, please contact us through the form on our website.
We’ll get in touch with you as soon as possible to help and provide more details.
Thank you very much for reaching out to us!
Best regards,
Fanhome
Reply from Fanhome
Hi customer,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Steven,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I could not log on to my account
April 9, 2026
Reply from Fanhome
Hello Ron,
We sincerely regret that your experience with our services on this occasion has not been satisfactory. We value your feedback, as it is important to us. Our team is working to reach out to you as soon as possible to provide the assistance you need regarding your request.
Kind regards,
Fanhome
Fanhome: An expensive, frustrating, and unhelpful experience.
I initially wrote a negative review based on my experience with Fanhome's "Build the Enterprise D" product. In my review I cited Fanhome's inability to meet their monthly shipments, their extended delays, a overall lack of information provided by their customer service group. They replied asking me to respond to TrustPilot's email, doing so results in a bounceback message. When I sent a follow up review, their response was another automated customer service message (quoted below for reference). This is just another example of their lack of information and customer support. To anyone reading these reviews, I highly advise you to steer clear from this company and look to other retailers for your products.
Fanhome's response to my review: "We’re very sorry that the delivery of your product did not meet your expectations.
To handle this issue, it’s important that you send us your details by replying to the Trustpilot email.
Once we receive your information, we’ll contact you immediately to assist you with everything."
April 13, 2026
Unprompted review
Reply from Fanhome
Hello Andrew,
We’re very sorry for the inconvenience caused.
To handle this issue, it’s important that you send us your details by replying to the Trustpilot email with your details for your subscription.
Once we receive your information, we’ll contact you immediately to assist you with everything.
Sincerely,
Fanhome
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