I started this build with Eaglemoss, but they went bankrupt when I just started the engine block. I thought my dream of a great Ecto-1 build was lost. Then I learned that FanHome picked it up. I wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Website was a little confusing and hard to navigate as it doesnt really give many options or really a way to check into your order. I feel like this is going to be some sort of disappointment in the b... See more
Company replied
Your website does not work well. It is difficult to review current subscriptions or sign up for a new one. I'm a software engineer and think you should fire whomever made your website.
Company replied
It won’t let me log in so I can get the digital instructions and the first package didn’t come with instructions (Edit) I forgot to activate my account so 4 stars
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Company details
Written by the company
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Contact info
United Kingdom
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4.1
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Fanhome
Hi Fernando Tortora,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I subscribed to John Wick on 4/18
I subscribed to John Wick on 4/18, money was taken same day, Email received confirming 4/19. Still shows being "processed", "unpaid". I sent a message on WhatsApp asking about it on the 20th, 21st and the 22nd. No response. Where is the problem here?
April 18, 2026
Reply from Fanhome
Hi Steven,
We sincerely regret that your experience with our services on this occasion has not been satisfactory.
We value your feedback, as it is important to us. Our team is working to reach out to you as soon as possible to provide the assistance you need regarding your request.
Kind regards,
Fanhome
Don’t trust this rubber company
Don’t trust this rubber company !
They are charged for first subscribed £1,99
Second £7,99 after that £50 , £100 And it goes higher
Don’t trust them
January 15, 2026
Unprompted review
Reply from Fanhome
Hi Amir,
We regret that the clarity of the information was not what you expected. We truly appreciate your opinion, as it will allow us to improve in the future.
Best regards,
Fanhome Team
It's worth every dollar
It's best hobby investment I've made since 1980's model cars..
April 20, 2026
Reply from Fanhome
Hi Dale,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hello David,
Thank you for taking the time to leave a review. We understand that you have not received your delivery yet, and we appreciate your patience.
If you need assistance tracking your order or would like an update on its status, please feel free to contact us through the form on our website. Our team will be happy to help and ensure that everything arrives as expected.
We hope you enjoy your collection once it reaches you.
Kind regards,
Fanhome
Can't Login, Can't Check shipping Address
My shipping address appears differently in the shipping email I get. I can't activate my account to login to double check the shipping address. I'm not receiving any reset password emails. I had a rep help, the forwarded reset password emails which I received but every time I use the link it's already expired. I'm not getting any replies anymore. This is extremely upsetting because my stuff is being packed but I can't double check the shipping address.
I had to call in to double check the shipping address which was not correct and the on the phone helped to resolve it. Hopefully it goes to the right address.
April 14, 2026
Reply from Fanhome
Hello Nguyen,
We sincerely regret that your experience with our services on this occasion has not been satisfactory.
We value your feedback, as it is important to us.
Our team is working to reach out to you as soon as possible to provide the assistance you need regarding your request.
Kind regards,
Fanhome
Never got ship the 1st time had to re order
becasue this is the 2nd time i have two order this ship because you never sent it!! which i order in dec 2025 not happy
April 19, 2026
Reply from Fanhome
Hello Michael,
We sincerely regret that your experience with our services on this occasion has not been satisfactory. We value your feedback, as it is important to us. Our team is working to reach out to you as soon as possible to provide the assistance you need regarding your request.
Kind regards,
Fanhome
I can't make an account
April 15, 2026
Reply from Fanhome
Hi Sean,
We’re saddened to learn about your experience. This is certainly not the standard we aim for. We’ve shared your comments with the relevant team, so improvements can be made to help prevent this from happening again.
Sincerely,
Fanhome
I liked how simple it was
April 14, 2026
Reply from Fanhome
Hi Ajay,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Reply from Fanhome
Hi Reginald,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Easy as pie to do.
April 17, 2026
Reply from Fanhome
Hi George Lyda,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Not worth the money at all!
I've been doing the RoboCop subscription now for 2 years and gave the last part due any day. They have messed up numerous orders and missing parts, as well as some months there is nothing shipped. Price jumped from a couple of quid, till it got to £55 when I was well under way. I couldn't stop as it would be a waste of money. Ridiculous pricing and yes you can pause but you will still have to do it eventually to finish the model. I enjoyed the process of doing a kit like this and it has satisfied that need but the price!!! The parts are mostly plastic, with a few parts metals. I'd say mostly plastic. Screws are very poor quality. Support is based in a different country so communication and language can be a barrier.
To top it off, I had an email today to say thanks for being a subscriber and I get free postage on my next subscription! No thank you, never , ever again. I've been with them over two years and you can do the math for how much it's cost, 26 months at £55 , except for 4 month at varying costs. Some of the £55 months , I have had probably 6 bits of small plastic parts and screws and you feel so hard done by that they rope you in and have no choice but to carry on.
Make sure to do your research, read small print and reviews.
It's a no from me bob.
April 18, 2026
Unprompted review
Reply from Fanhome
Hello Steve,
Thank you for contacting Fanhome.
Thank you very much for sharing your experience with our “RoboCop” collection. We are sorry that the price and quality does not meet your expectations. We will take notes of your feedback to improve.
We hope you continue enjoying the collection!
Kind regards,
Fanhome Team
I ordered a thing
I ordered a thing. The thing was shipped. The thing arrived today. The thing was well-packed and intact. I hate filling these out, if you couldn't tell.
April 14, 2026
Reply from Fanhome
Hi Alex,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I’m hoping that you do have it in…
I’m hoping that you do have it in stock. But the only thing I have a problem is that you take a double hold on the money for it. Also, it takes you long to pay it back.
April 17, 2026
Reply from Fanhome
Hi Terrence,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
All went well thanks
April 6, 2026
Reply from Fanhome
Hi Marc,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Happy days ahead building the future NASCAR #24!
Helpful associates and had my first order quickly!
April 9, 2026
Reply from Fanhome
Hi Keith Johnson,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Beautifully designed and perfect replicas of the items they are selling
I have collected from De Agostini in the past and I have been very satisfied with the overall service they provided, from the ease in signing up for a subscription to the help via email and the delivery.
It was so long ago that the deals were attached to books in the news agents.
April 17, 2026
Reply from Fanhome
Hi Rachael Clark,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Charged over a month ago, still no shipment, constant conflicting information
I’ve had a very frustrating experience with Fanhome and feel it’s important to share the full situation.
I was charged for my order on March 17, even though Fanhome’s own policy clearly states that payments are taken 4–5 days before shipment. As of today, more than a month later, my order has still not shipped.
During this time, I have received multiple, conflicting explanations:
I was told the order would ship within 10 days
I was told all items were in stock
I was told items were still inbound
I was told there are warehouse delays
I was told they are moving to a new fulfillment partner
I was told dispatch is now starting
These statements contradict each other and do not match reality, since nothing has actually shipped.
On top of that, I have:
Received no confirmed shipment date
Received mostly generic/template responses
Had to repeatedly follow up just to get basic updates
Requested a refund, which is now “under review” with no timeline
At this point, Fanhome is holding my money without delivering the product and without providing clear or honest communication.
This is not just a delay. It’s a failure to follow their own stated policies and a lack of transparency with customers.
I have already filed a complaint with consumer protection agencies and will also be pursuing a credit card dispute if this is not resolved immediately.
I strongly recommend being cautious before ordering, especially if you expect timely shipping or clear communication.
April 17, 2026
Unprompted review
Reply from Fanhome
Hello Rodrigo,
We are truly sorry to hear about the difficulties you have experienced, and we understand how frustrating this must be. To allow our team to provide you with clear updates regarding your pending deliveries, please reach out to us directly through the form on our website.
We value your feedback and will continue working to improve both our communication and our processes.
Kind regards,
Fanhome
get the orders shipped little faster…
get the orders shipped little faster and the payments quicker like amazon.
April 13, 2026
Reply from Fanhome
Hello Michael,
We are sorry to hear that your experience with our shipping and payment processing has not met your expectations. This is not the level of service we aim to provide. Your feedback has been shared with the responsible team, so improvements can be made and delays can be reduced in the future.
Kind regards,
Fanhome
I accidentally added the wrong ship to…
I accidentally added the wrong ship to my cart. I then removed the incorrect ship and added the right one, before checking out. Of course, the wrong one, which was deleted, is the ship sent. Ordering from Fanhome is like using a dart board.
April 13, 2026
Reply from Fanhome
Hello Joshua,
We sincerely regret that your experience with our services on this occasion has not been satisfactory.
We value your feedback, as it is important to us.
Our team is working to reach out to you as soon as possible to provide the assistance you need regarding your request.
Kind regards,
Fanhome
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