I started this build with Eaglemoss, but they went bankrupt when I just started the engine block. I thought my dream of a great Ecto-1 build was lost. Then I learned that FanHome picked it up. I wa... See more
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Review summary
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Website was a little confusing and hard to navigate as it doesnt really give many options or really a way to check into your order. I feel like this is going to be some sort of disappointment in the b... See more
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Your website does not work well. It is difficult to review current subscriptions or sign up for a new one. I'm a software engineer and think you should fire whomever made your website.
Company replied
It won’t let me log in so I can get the digital instructions and the first package didn’t come with instructions (Edit) I forgot to activate my account so 4 stars
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Company details
Written by the company
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Contact info
United Kingdom
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4.1
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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I was a bit reluctant to do this
I was a bit reluctant to do this, but after some research im glad Im glad i did. Got my introduction pack with in a few days. The quality is pretty dang good. Overall im going to see this one through and next is the John wick car.
April 21, 2026
Reply from Fanhome
Hi William Hamm,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I have tried to set up my profile
i have tried to set up my profile. Fanhome has not sent me the e-mail to set it up. 3 times a fail. Please help.
March 3, 2026
Reply from Fanhome
Hello Leonard,
We’re very sorry to hear that your experience with our services this time has not been satisfactory.
Please know that our team is working to contact you as soon as possible to provide the help you need regarding this matter.
Kind regards,
Fanhome
Reply from Fanhome
Hi Sile,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
So far it's been great.
April 21, 2026
Reply from Fanhome
Hi Robert,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Everything was easy to navigate on the…
Everything was easy to navigate on the website to create account to place a order
April 21, 2026
Reply from Fanhome
Hi Matthew,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Your website does not work well
Your website does not work well. It is difficult to review current subscriptions or sign up for a new one. I'm a software engineer and think you should fire whomever made your website.
April 24, 2026
Reply from Fanhome
Hi customer,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Three purchases in and super happy 😊
I thought I’d wait till I’d purchased a couple of items before leaving a review and have to say I have been super impressed with Fanhome and the products they offer. I’ve now purchased three Star Trek ships from them and have been really impressed with the quality, delivery and content provided. I would definitely purchase from them again and also really glad they picked up creating the Star Trek models.
April 25, 2026
Unprompted review
Reply from Fanhome
Hi Holly Taylor,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Carlos,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Very efficient
April 21, 2026
Reply from Fanhome
Hi for your order,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It was easy to sign up for both of the…
It was easy to sign up for both of the collections that I’m enrolled in.
April 24, 2026
Reply from Fanhome
Hi Casey SARNOWSKI,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Biggest scam ever
Ive spent over $2100 collecting the Moomin house subscription since 2023. With the constant delays and price increases I wish Id never started it.
it's taken almost three years and it's still incomplete, however I wish that was my only gripe. Im waiting on the final package to complete my set which I was charged for on February 1st. They still haven't sent it, and after multiple phone calls and emails all I ever get back is "we dont know when we can send it or when we will get stock". Three whole months of back and forth with zero answers or them taking responsibility.
It gets worse, I moved house in March and used to get my fanhome packages to a PO Box which I no longer have, so even when (if) it does get sent it will go to the wrong address. Ive pleaded with them on the phone to update my shipping address for this final package since they don't even have it in hand themselves yet let alone sent it, only to be told :
"sorry its already in process and even though we don't know when we will have it or can send it we can't change the address its going to"
So not only have I waited months for this final package, when it eventually does go out it'll be going somewhere I have no access to it and it'll be returned and Ill be left with an incomplete kit. (ive spoken with USPS and was told now the PO Box is closed mail cant be forwarded, only returned to sender)
Thousands of dollars wasted on something I cant use with zero accountability from the company. How they continue to function as a company whilst operating this way is beyond me. Ill do my part and post this to warn others, and leave as many reviews in as many places as I can but Im still out thousands of dollars and stuck with an incomplete kit. What a scam
February 2, 2026
Unprompted review
Reply from Fanhome
Hello K Dubz,
Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you have faced with your Moomin House collection. We understand how frustrating delays and address issues can be, especially after such a long commitment.
To allow our team to review the status of your final shipment and assist you properly, please contact us through the form on our website so that we can assist you accordingly.
Kind regards,
Fanhome
Reply from Fanhome
Hi Ron Eklund,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Barryroy,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I have been a customer for quite a…
I have been a customer for quite a while now and this is my third project. I find the whole process very easy to follow right from the beginning when ordering right through to completion of the model in question. I had a couple of problems with items not quite right but the customer service department were first class in dealing with every aspect of the issue and dealt with it with utmost professionalism. I for one am a very happy customer and have every intention of using you people in the future.
Keep up the good work 👍
April 21, 2026
Reply from Fanhome
Hi Steven Hall,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It was easy to sign up and make account…
It was easy to sign up and make account and order what ever build you want.
April 21, 2026
Reply from Fanhome
Hi Michael,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
i had to create a second account
i had to create a second account to be able to purchase the "Ka tinga" ship.
April 17, 2026
Reply from Fanhome
Hi Michael,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Reply from Fanhome
Hi Brandon,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Amazing builds, excellent costumer service.
Im currently receiving part to build my mustang from John Wick, and I have to say good quality part easy and fun to put together. Costumer service is amazing. Had some trouble with my payments method, and costumer service was fast and solve my problem in a couple of minutes, its just amazing. I recommend this for everyone who enjoys this kind of hobbies.
April 22, 2026
Unprompted review
Reply from Fanhome
Hi Mauricio Nunez,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi JOHN,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Love the subscription service
Love the subscription service, would be nice to be able to skip ones I’m not interested in though.
February 19, 2026
Reply from Fanhome
Hi Erick Reijerse,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
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