I started this build with Eaglemoss, but they went bankrupt when I just started the engine block. I thought my dream of a great Ecto-1 build was lost. Then I learned that FanHome picked it up. I wa... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Website was a little confusing and hard to navigate as it doesnt really give many options or really a way to check into your order. I feel like this is going to be some sort of disappointment in the b... See more
Company replied
Your website does not work well. It is difficult to review current subscriptions or sign up for a new one. I'm a software engineer and think you should fire whomever made your website.
Company replied
It won’t let me log in so I can get the digital instructions and the first package didn’t come with instructions (Edit) I forgot to activate my account so 4 stars
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Company details
Written by the company
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Contact info
United Kingdom
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4.1
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Reply from Fanhome
Hi Michael,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Seems kinda sketchy
Website was a little confusing and hard to navigate as it doesnt really give many options or really a way to check into your order. I feel like this is going to be some sort of disappointment in the beginning or a lond drawn out process for something extremely over priced, but i fell for it so we will see what this is all about soon i hope.
May 2, 2026
Reply from Fanhome
Hi Nick,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
It was too easy to sign up actually
It was too easy to sign up actually. Before I could find any kind of pricing breakdown or even just a simple explanation of how the system works I was enrolled when I didn't even want to sign up. I was just trying to figure out how much it cost.
April 29, 2026
Reply from Fanhome
Hello Thomas,
We are very sorry to hear that your sign‑up experience was confusing. This is not the experience we want for our customers, and we appreciate you taking the time to share your feedback.
For future reference, all details about pricing, number of deliveries, and how the subscription works are available on our website before completing the sign‑up. This information can be found in the Your Subscription in Detail and Frequently Asked Questions sections.
We can confirm that our team has already been in contact with you to assist with your request.
Kind regards,
Fanhome
As of this state
As of this state, I have been unable to create an account. Resetting my password doesn’t work at all.
April 30, 2026
Reply from Fanhome
Hi Tom,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
1966 Batmobile Build, I'd do it all over again!
I signed up for the 1966 Batmobile build as I am a huge fan of the TV series. Yes, there has been some bumps in the road, specifically with stock and shipping. Fanhome deserves credit for taking action to remedy these issues. Most people are not fair in giving them this credit and rather focus in any negativity they can. This is the absolute best 1966 Batmobile offering ever, way better than the Jazzinc 1/6 version which I also have. Customer service has always responded to me and on the very few occasions i was missing a part or a book they shipped a replacement out to me promptly. Best part, you get to build it yourself!
May 5, 2026
Unprompted review
Reply from Fanhome
Hi B W,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It easy to sign up
April 29, 2026
Reply from Fanhome
Hi Jerry,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Yusuf Aksu,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Have not received any info...
At this point, I have no idea when my car parts will show up. No communication and no information.
Sorry, I cant give you a rating for that.
April 28, 2026
Reply from Fanhome
Hi John,
We’re very sorry to hear about your experience and understand how frustrating it must be not to have any updates on your deliveries.
This is certainly not the level of service we aim to provide. Please rest assured that our team is already reviewing your case and will contact you as soon as possible with an update regarding your pending car parts.
We appreciate your patience and thank you for bringing this to our attention.
Kind regards,
Fanhome
Everything ok
April 21, 2026
Reply from Fanhome
Hi Alina,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I was surprised I got a package with…
I was surprised I got a package with six contruction phases in one month. I never thought it would go so quickly.
May 3, 2026
Reply from Fanhome
Hi Andre,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi William,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Excelente collection
April 28, 2026
Reply from Fanhome
Hi Alejandro,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Fever easy to understand what you are…
Fever easy to understand what you are get and not over pices
April 28, 2026
Reply from Fanhome
Hi Coddy,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Amazing Model Kit Idea
I’m a fan of comic book characters just as much as the wish to one day built a model kit.
April 30, 2026
Reply from Fanhome
Hi Max,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
No problems all good
May 1, 2026
Reply from Fanhome
Hi Alan Edwards,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
April 28, 2026
Reply from Fanhome
Hi Tanya,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Benito,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
So easy to sigh up and so many projects…
So easy to sigh up and so many projects to create!
April 30, 2026
Reply from Fanhome
Hi raul,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Poor customer service wouldnt help me set up my account but had no problem taking my $$$
Poor customer service and just flat out lying. I tried to get my account set up for 2 days even going on the chat didnt help , the person seemed almost annoyed that I was contacting them to solve an issue
April 28, 2026
Reply from Fanhome
Hello Phil,
We sincerely regret that your experience with our services on this occasion has not been satisfactory. We value your feedback, as it is important to us. Our team is working to reach out to you as soon as possible to provide the assistance you need regarding your request.
Kind regards,
Fanhome
Books are great
April 26, 2026
Reply from Fanhome
Hi Blah,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
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