I started this build with Eaglemoss, but they went bankrupt when I just started the engine block. I thought my dream of a great Ecto-1 build was lost. Then I learned that FanHome picked it up. I wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Website was a little confusing and hard to navigate as it doesnt really give many options or really a way to check into your order. I feel like this is going to be some sort of disappointment in the b... See more
Company replied
Your website does not work well. It is difficult to review current subscriptions or sign up for a new one. I'm a software engineer and think you should fire whomever made your website.
Company replied
It won’t let me log in so I can get the digital instructions and the first package didn’t come with instructions (Edit) I forgot to activate my account so 4 stars
Company replied
Company details
Written by the company
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Contact info
United Kingdom
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4.1
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product is great
The product is great. I just didn’t receive what was advertised with the product like the magazine with instructions or the free t shirt 🤷🏻♂️
April 24, 2026
Reply from Fanhome
Hi David,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
The ordering process was very…
The ordering process was very straightforward and the website was easy to navigate.
May 5, 2026
Reply from Fanhome
Hi Travis Redd,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Spankie johnson,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Dustin,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Gerald Caldwell,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Reply from Fanhome
Hi Malcolm!
We deeply regret the problems you’re experiencing with your collection.
We’re committed to handling your case as a priority. To manage this issue, we will contact you shortly via email.
Thank you very much for your understanding.
Sincerely,
Fanhome
Payment issue
Had a problem with my subscription regarding when money was to be taken from my account, I called customer help, spoke to an agent who was polite & helpful, she soon got what I needed done, done! No fuss, no drama, quick & easy! So far I'm very happy.
May 6, 2026
Unprompted review
Reply from Fanhome
Hi MATT,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Overpriced and shocking poor quality
Fanhome products are overpriced and poor quality and on top of that you get very poor customer service from them so I would not recommend them I feel like I have been scammed. For example I have been subscribed to their build the enterprise d model for over 2 and half years now and the quality of the parts are shocking the frame is misaligned so when you put the deck panels on none of them align so there are panels popping up and not sitting flush like they should also the lights are like the ones we use to use in dt classes in school they look like they cost a few pence so there are wires everywhere and some of them no longer work in the neck so before I have completed the build parts are already failing. But this is not the only fan home product I have been building I have just completed the build the magazord from power rangers and it’s surprised to stand up on its display base when the zord form the megazord and it does not it’s to top heavy and also you have to move a red cover on the legs of the T rex to put it together first time I tried it it snapped off and it was not even tight overall I would not recommend fanhome.
May 7, 2026
Unprompted review
Reply from Fanhome
Hi Gareth!
We’re sorry to hear that you’re having a bad experience with your collections. We assure you that we’ll personally take care of your case.
To properly handle your issue and offer an effective solution, we need you to provide your customer information through the email sent by Trustpilot.
We’ll get in touch with you as soon as possible to help and provide more details.
Thank you very much for reaching out to us!
Best regards,
Fanhome
I haven’t received anything in 6 months…
I haven’t received anything in 6 months plus customer service is terrible. I’m missing pieces to from other shipments. I would love to finish. It is wonderful but you’ll never finish it
May 7, 2026
Unprompted review
Reply from Fanhome
Hi Andrew!
We’re very sorry that your experience with the collection hasn’t been satisfactory. We’d like to resolve your situation personally.
To effectively assist you with this issue, it’s essential that you provide your details by replying to the Trustpilot email we sent you. As soon as we receive them, we’ll contact you right away to solve the problem.
Thank you for your patience.
Kind regards,
Fanhome
Account setup’s a mess, but customer service responsiveness is aces
Update:
Customer service promptly reached out in response to the review, and helped solve the problem. I still think there’s something that needs correcting in your system, if the fix involved switching from Safari to Chrome, using incognito mode, and still only getting a dodgy-seeming password re-set email from “name” (noreply@gigya-raas) that doesn’t seem to have any discernible connection to Fanhome. So the default website pathway seems to need some work, but the customer service seems excellent so far in responding to problems.
[Original Review]
My complaint largely stems from the seeming impossibility of changing my account password. Started a checkout process one day, went back to finish it another, and when prompted to log in or sign up for an account, “sign up” left me with an error message that my email was already associated with an account, and “log-in” required a password that I never actually set. “Reset password” and “activate account” buttons promised emails that never arrived (and yes, I checked my spam folder). I ended up ordering the product, and have a confirmation, but admit to a fair amount of anxiety about not having an account I can log into to check my order status. I think when you’re selling expensive products like Fanhome does, you should make sure your customers feel reassured and safe in the experience, rather than unnecessarily worried about their order.
May 4, 2026
Reply from Fanhome
Hi John,
Thank you for your feedback and for bringing this to our attention.
We truly appreciate your detailed comments regarding the website experience and the troubleshooting steps required. Please rest assured that your observations have been noted and will be shared with the relevant team for further review and improvement.
We are also very pleased to hear that you had a positive experience with our customer service team.
Should you need any further assistance, please do not hesitate to contact us.
Have a great day,
Fanhome Team
Reply from Fanhome
Hi Joshua,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Malaea Salinas,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I had a very disappointing experience…
I had a very disappointing experience with DeAgostini / Fanhome.
I started a subscription model on 02/12/2025 and paid a total of $1,716.44 for the full series. Everything went fine until the very last shipment, which was never delivered. This final installment is required to complete the model.
Over the past 3+ months, I have contacted customer service multiple times. Each time I was told to “wait” because they were working on the issue. Unfortunately, nothing has changed, no shipment, no timeline, and no real resolution.
At this point, I’m left with an incomplete model despite having paid in full. The lack of accountability and repeated delays are extremely frustrating.
I would strongly caution others considering a subscription with this company. Be aware that if something goes wrong, getting it resolved may be very difficult.
I am still hoping for a proper resolution, either delivery of the missing part or a refund, but so far, the experience has been very disappointing.
May 6, 2026
Unprompted review
Reply from Fanhome
Hi Alex,
We sincerely regret that your experience with our services on this occasion has not been satisfactory.
We value your feedback, as it is important to us. Our team is working to reach out to you as soon as possible to provide the assistance you need regarding your request.
Kind regards,
Fanhome
I place my order and I do not get a…
I place my order and I do not get a confirmation and I don’t even get a tracking number from FanHome for weeks!
My log in my account don’t even see my order at $113 a ship it’s the least you can do!
Terrible service
Angelo Carrubba
May 1, 2026
Reply from Fanhome
Hello Angel,
We sincerely regret that your experience with our services on this occasion has not been satisfactory. We value your feedback, as it is important to us. Our team is working to reach out to you as soon as possible to provide the assistance you need regarding your request.
Kind regards,
Fanhome
Fantastic service and responses from…
Fantastic service and responses from Barona on multiple occasions!
May 6, 2026
Unprompted review
Reply from Fanhome
Hi Patrick B,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Super easy to setup another collection
Super easy to setup another collection. I already started the Lamborghini, now I started the Millennium Falcon.
May 2, 2026
Reply from Fanhome
Hi James Hetrick,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
when it comes to sign up for a model it…
when it comes to sign up for a model it was easy but changeing payments on profile portal was hard because when being prossesd there was no way.
May 1, 2026
Reply from Fanhome
Hi John,
We appreciate you sharing your experience.
You can easily change your payment method or update any relevant data in the "Customer Account", under the "Subscription" tab. You just need to log in, check the subscription and click on the pencil next to the registered payment method. It takes a few hours for the payment method to be updated on your account, hence the status "Processing" is there, until the change is fully done.
Your feedback is very valuable to us, and we will take it into account for future improvements. We hope you continue enjoying your collection!
Kind regards,
Fanhome Team
Easy to pay when using PayPal plus you…
Easy to pay when using PayPal plus you give a phone number to call for other issues
May 1, 2026
Reply from Fanhome
Hi William,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Easy sign up process with detailed…
Easy sign up process with detailed instructions on the different builds. I can't wait to start my new kit that's coming in the Mail.
May 1, 2026
Reply from Fanhome
Hi Kevin,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Enrico,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.