I started this build with Eaglemoss, but they went bankrupt when I just started the engine block. I thought my dream of a great Ecto-1 build was lost. Then I learned that FanHome picked it up. I wa... See more
Company replied
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Review summary
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Reviews shaping this summary
Website was a little confusing and hard to navigate as it doesnt really give many options or really a way to check into your order. I feel like this is going to be some sort of disappointment in the b... See more
Company replied
Your website does not work well. It is difficult to review current subscriptions or sign up for a new one. I'm a software engineer and think you should fire whomever made your website.
Company replied
It won’t let me log in so I can get the digital instructions and the first package didn’t come with instructions (Edit) I forgot to activate my account so 4 stars
Company replied
Company details
Written by the company
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Contact info
United Kingdom
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4.1
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I have bought 9 of the XL Star Trek…
I have bought 9 of the XL Star Trek starships and I have been happy with each one of them! The newest one I just purchased is the Enterprise E making it the 9th one so far I have gotten the Enterprise B, C, D, E, F, G and the Enterprise NX 01.
May 13, 2026
Reply from Fanhome
Hi Timothy Whisenhunt,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Richard,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Easy to understand the checkout process!
May 12, 2026
Reply from Fanhome
Hi Matias,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Exceptional customer service!!!!
****REVISED: MAY 12, 2026****
I have determined that the no response to my email was due to a technical error on my part as well as using the incorrect email address for this Merchant. Once I contacted the merchant via Trustpilot they responded immediately and were extremely helpful.
I owe them an apology for making this post as they were highly responsive and made every effort to assist me as their customer.
Moreover I am extremely satisfied with the courtesy extended me. My initial complaint was improper and defective and therefore is withdrawn in its entirety. This matter is closed. I absolutely will do business with this company again.
May 13, 2026
Unprompted review
Reply from Fanhome
Hello Brian,
We’re glad to read that your experience with us has been positive! Thank you very much for sharing it with us and for being part of this community.
Best regards,
Fanhome
This is a great pass time
This is a great pass time. The only downfall is the screws and nuts are so tiny. Work that out and good to go!
May 13, 2026
Unprompted review
Reply from Fanhome
Hi Brent Jackson,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Pieter,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Easy to sign up and they keep you…
Easy to sign up and they keep you informed of where your order is at all times.
May 9, 2026
Reply from Fanhome
Hi Brian Springmeyer,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Where is the rest of the batmobile?
I didn't get the whole thing,, where is the rest of it
May 11, 2026
Reply from Fanhome
Hi Robert Harihan,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It was really easy and actually fun to…
It was really easy and actually fun to do and look at all the car models that Fanhome has
May 8, 2026
Reply from Fanhome
Hi Nathan,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
No respond it could be a scammed
No respond it could be a scammed. Been waiting for 3 to 4 months n no response.
May 11, 2026
Reply from Fanhome
Hello Fernando,
We sincerely regret that your experience with our services on this occasion has not been satisfactory. We value your feedback, as it is important to us. Our team is working to reach out to you as soon as possible to provide the assistance you need regarding your request.
Kind regards,
Fanhome
Reply from Fanhome
Hi Joseph,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Quality Product w/Shipping Delays
I subscribe to Enterprise-D and R2D2 buildups. Be prepared for delays in shipments. Regarding the R2D2 build-up: they still haven’t shipped the 2nd or 7th shipment, but sent 1, 3, 4, 5 and 6. Expect delays!
March 2, 2026
Reply from Fanhome
Hello Arthur,
We’re very sorry that on this occasion our services have not met your expectations.
Our team is working diligently to contact you soon and provide the support you need regarding your request.
Sincerely,
Fanhome
Do not purchase from Fanhome
Do not purchase from Fanhome. They are scammers. I was promised that I could pause my subscription and restart it at any time. I went back to restart the Iron Man package and they said they wont allow me to restart my subscription... so now I have paid hundreds of dollars and am left with pieces of a model that doesn't build anything. This is a scam! The website is trash! The customer service is horrible. These people are thieves! DO NOT BUY ANYTHING FROM FANHOME!!!
May 11, 2026
Unprompted review
Reply from Fanhome
Hi Scor,
We’re sorry to hear that you’re having a negative experience with your collection.
We guarantee personalized assistance to help resolve your situation.
To handle this issue, it’s important that you send us your details by replying to the Trustpilot email.
Once we receive your information, we’ll contact you immediately to assist you with everything.
Thank you for your trust.
Best,
Fanhome
Simple steps to get started with plenty…
Simple steps to get started with plenty of info along the way. The subscription service is really nice.
May 11, 2026
Reply from Fanhome
Hi Christopher Pierce,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
F1 ch
Came in excellent shape took about 7 days to arrive at my address all around a great experience
April 28, 2026
Reply from Fanhome
Hi Charles,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
I can't creat my account.
May 11, 2026
Reply from Fanhome
Hello Galdino,
We’re very sorry that on this occasion our services have not met your expectations, and we appreciate your feedback. Our team is working diligently to contact you soon and provide the support you need regarding your request.
Sincerely,
Fanhome
Just got my 1st box
Just got my 1st box. But no instructions. This sucks. I hope these people reply when I e mail them. I don’t see a phone number. I’m disappointed because I gotta wait now.
May 4, 2026
Reply from Fanhome
Hi Thomas Iwanicki,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The experience of Fanhome is that they…
The experience of Fanhome is that they are so helpful to there customers and if there is a problem with anything they are there to fix it
May 7, 2026
Reply from Fanhome
Hi Jose,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Quick and easy to use and sign up.
May 6, 2026
Reply from Fanhome
Hi Jacob,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Again...
Again, both the service and the model parts themselves make a very good impression. The quality is excellent, shipping was reliable, and communication was smooth throughout the process. I’m very satisfied and would definitely order again.
April 30, 2026
Reply from Fanhome
Hi Michael Niemas,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
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