I started this build with Eaglemoss, but they went bankrupt when I just started the engine block. I thought my dream of a great Ecto-1 build was lost. Then I learned that FanHome picked it up. I wa... See more
Company replied
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Review summary
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Reviews shaping this summary
Website was a little confusing and hard to navigate as it doesnt really give many options or really a way to check into your order. I feel like this is going to be some sort of disappointment in the b... See more
Company replied
Your website does not work well. It is difficult to review current subscriptions or sign up for a new one. I'm a software engineer and think you should fire whomever made your website.
Company replied
It won’t let me log in so I can get the digital instructions and the first package didn’t come with instructions (Edit) I forgot to activate my account so 4 stars
Company replied
Company details
Written by the company
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Contact info
United Kingdom
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4.1
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to sign up
May 12, 2026
Reply from Fanhome
Hi Christopher Wood,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Autumn Vaughn,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Rich,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Delivered by Amazon quickly.
May 11, 2026
Reply from Fanhome
Hi rculler,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The easy to follow menu was great
The easy to follow menu was great. Finding what I was looking for was also easy. And the info given to track my shipment was highly appreciated.
May 15, 2026
Reply from Fanhome
Hi Oldce,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Signing up was quick and easy.!
Signing up was quick and easy.!! Had the collection I wanted.! Great all around
May 15, 2026
Reply from Fanhome
Hi James,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Awesome 😎 pleased
May 11, 2026
Reply from Fanhome
Hi Vernon Hendree,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It was easy no issues.
May 11, 2026
Reply from Fanhome
Hi Elsa,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Phillip,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Double checking the packages to make…
Double checking the packages to make sure they are complete and don't have the customer wait 3 months for a package they paid for 3 months prior.
And in said incident make contact with said customer to inform them of any delays
May 11, 2026
Reply from Fanhome
Hello Robert,
Thank you for taking the time to share your feedback. We are very sorry to hear about the inconvenience you experienced, and we truly appreciate your comments.
Our team has already been in touch with you regarding your case, and we hope everything is now running smoothly. If you ever need further assistance or have any additional concerns, please feel free to contact us directly, we are always here to help.
Kind regards,
Fanhome
Fanhome always hit a Home Run for me
Fanhome always hit a Home Run for me. Excellent Customer Service my rep Donna did a perfect job for me. I have 5 subscriptions right know and she let me know status of all my shipments and also added my Free Shipping to my new Batman 66 build. Thanks for doing an Excellent Job Fanhome !
May 15, 2026
Reply from Fanhome
Hi Robert Antraccoli,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It help that customer service is…
It help that customer service is getting a bit better in communication with myself and hopefully other customers. 👍🙂
May 15, 2026
Reply from Fanhome
Hi Ernestine Gamble,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi James,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Jonathan,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi James,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
always used fanhomr
May 14, 2026
Reply from Fanhome
Hi craig wilson,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It won’t let me log in so I can get the…
It won’t let me log in so I can get the digital instructions and the first package didn’t come with instructions
(Edit) I forgot to activate my account so 4 stars
May 1, 2026
Reply from Fanhome
Hi TayVion,
Thank you so much for updating your review. We truly appreciate it. We are glad to hear that you were able to access your account, and we are here to support you with anything else you may need as you continue your build.
Thank you again for being part of our community.
Kind regards,
Fanhome
Reply from Fanhome
Hi Daniel,
Thank you for taking the time to share your thoughts, your feedback really helps us make things better for everyone.
Please rest assured that our team will contact you via email shortly to provide further assistance with accessing your account.
That way, we can look into your situation personally and make sure you get the support you need.
We’d love the chance to help and turn this experience around for you.
Warm regards,
They were very helpful and quick to…
They were very helpful and quick to respond when there was a problem
May 11, 2026
Reply from Fanhome
Hi Callum,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Excellent
As it is another of your build ups that I already have or completed it is still the easiest and quickest process to subscribe. You don't need to improve your processes your great at what you do. Thank you
May 13, 2026
Reply from Fanhome
Hi Gail Carter,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
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