Fansells Reviews 398

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including diamond paintings, cross stitch kits, and paint by numbers, noting their affordability and excellent results. Many highlight the exceptional customer service, describing it as helpful, prompt, and responsive in resolving issues and providing assistance. The ordering process is generally smooth, with fast shipping and accurate deliveries, contributing to overall satisfaction. However, some people mentioned issues with paint opacity for lighter colors, where numbers and outlines were still visible. A few other people also felt that some kits lacked enough diamonds or had quality issues with sticky binding on coasters. There were also occasional reports of damaged items upon arrival or missing threads in kits.

What people talk about most

Product

Customers consistently note positive experiences with product quality, selection, and overall satisfaction.... See more

Quality

Clients share positive opinions on quality, consistently praising the high quality of items like custom cross... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing it as wonderful, excellent,... See more

Order

Users describe positive interactions with order, with many expressing satisfaction and a strong intent to... See more

Service

Customers had positive experiences with service, often highlighting excellent customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been ordering off fansells for a few years now since I got into diamond arts. They're easily affordable and high quality, and I like that you can get so many different sizes too as I'm a fan of t... See more

Rated 5 out of 5 stars

I ordered 2 custom diamond paintings, Amy from Fansells contacted me to ask if i would like a free upgrade in size. I said yes please. Well they arrived and are absolutely beautiful, can't wait to... See more

Rated 5 out of 5 stars

The best price performance ratio of any budget friendly diamond painting store out there. They have renderings for every diamond painting on their site so you know what you're getting. I recently plac... See more

Rated 5 out of 5 stars

I ordered cross stitch kit with some quality issues and contacted customers service just letting them know about. Surprisingly all issues were resolved quickly with great results. Thanks Amy. I defin... See more


Company details

  1. Art Handcraft

Written by the company

We aim to provide the cheapest and good-quality DIY diamond paintings and relvant DIY crafts. Certainly we often update to sell the latest designs and styles. Hope all people could have fun with these creative paintings !


Contact info

4.9

Excellent

TrustScore 5 out of 5

398 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing company

Great customer service! I reached out to the company requesting a certain item, and they were able to provide the item. The items arrived safely and well packaged. I had no missing items. They also arrived very quickly, which I appreciate. I would definitely recommend this company. I will definitely be purchasing again.

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Trust and professionalism

This is my second order from Fansells. This time, I chose embroidery from Fansells' wide selection and embroidery with a personalized photo.
Fansells contacted me because I hadn't chosen a format suited to my design. The contact was very friendly and professional, and the communication allowed us to quickly validate better options. Everything went well, with understanding and efficiency. I received my package quickly and was delighted. The fabrics are perfectly printed, the quality of the threads and the harmony of the 45 colors give an excellent result. I can't wait to embroider. I trust Fansells 100%. Lots of choice, new products, varied styles, and fair prices. The quality and service are there.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect custom

Excellent adhesive, letters perfectly visible...my only issue was the red AB drills that came needed to be a darker red! Other then that..perfection!!!!

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Good store and good customer service

I had placed a couple orders from this site and all very good,

I received a kit with missing threads and the customer service was excellent, I was kept updated and the problem was sorted for me quicky and professionally.

I would highly recommend this store for value and customer service.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome product

Great communication and arrived quickly. The diamond art was well packed with everything needed. Vibrant colours and beautiful design.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

I like Fansells a lot

I like Fansells a lot, they sell beautiful items at very good prices!! Their customer service is amazing, so friendly and helpful and they respond very quickly. I'm a very happy customer😊

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely happy

Items are amazing! Love the fact that the drills come packaged in resealable bags and end product looks gorgeous

December 27, 2024
Unprompted review

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