Fansells Reviews 398

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including diamond paintings, cross stitch kits, and paint by numbers, noting their affordability and excellent results. Many highlight the exceptional customer service, describing it as helpful, prompt, and responsive in resolving issues and providing assistance. The ordering process is generally smooth, with fast shipping and accurate deliveries, contributing to overall satisfaction. However, some people mentioned issues with paint opacity for lighter colors, where numbers and outlines were still visible. A few other people also felt that some kits lacked enough diamonds or had quality issues with sticky binding on coasters. There were also occasional reports of damaged items upon arrival or missing threads in kits.

What people talk about most

Product

Customers consistently note positive experiences with product quality, selection, and overall satisfaction.... See more

Quality

Clients share positive opinions on quality, consistently praising the high quality of items like custom cross... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing it as wonderful, excellent,... See more

Order

Users describe positive interactions with order, with many expressing satisfaction and a strong intent to... See more

Service

Customers had positive experiences with service, often highlighting excellent customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been ordering off fansells for a few years now since I got into diamond arts. They're easily affordable and high quality, and I like that you can get so many different sizes too as I'm a fan of t... See more

Rated 5 out of 5 stars

I ordered 2 custom diamond paintings, Amy from Fansells contacted me to ask if i would like a free upgrade in size. I said yes please. Well they arrived and are absolutely beautiful, can't wait to... See more

Rated 5 out of 5 stars

The best price performance ratio of any budget friendly diamond painting store out there. They have renderings for every diamond painting on their site so you know what you're getting. I recently plac... See more

Rated 5 out of 5 stars

I ordered cross stitch kit with some quality issues and contacted customers service just letting them know about. Surprisingly all issues were resolved quickly with great results. Thanks Amy. I defin... See more


Company details

  1. Art Handcraft

Written by the company

We aim to provide the cheapest and good-quality DIY diamond paintings and relvant DIY crafts. Certainly we often update to sell the latest designs and styles. Hope all people could have fun with these creative paintings !


Contact info

4.9

Excellent

TrustScore 5 out of 5

398 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Pretty flower magnets

Large eye pleasing refrigerator magnets. I used an extra magnet so I could use them for my needlework to hold items in place. The dustproof pouch holds my shorter scroll rods with fabric nicely.

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

The order was dispatched the next day. It arrived from China a week later. Everything was correct in the order. Thank you for excellent service at a good price.

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful

I was very pleased with my purchase! The company exceeded my expectations in every aspect. Delivery was fast and efficient. The products arrived in perfect condition, very well packaged. I recommend this company without hesitation!

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

There was an issue with the printing of…

There was an issue with the printing of one kit, the cloth had got wet and arrived blurred. One other kit had been sent in error (right number, wrong kit).
I emailed and was assured that a new kit and the correct kit would be sent to me.
Great communication and both kits arrived in excellent condition.

September 29, 2024
Unprompted review
Rated 4 out of 5 stars

good quality

The Items are of good quality made well the pictures are very nice always more drills than you need.
Amy is always happy to help you if you have a problem with your order and always gets back to you when you email her.

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Happy with Fansells.

Always happy w my Fansells products for over 5 years. They have a great selection and are always updating their products and processes. Plus they’re customer service is immediate and responsive.
Thanks Fansells. I’ll keep coming back.

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Fansells is an awesome store to shop!

Fansells is a wonderful store for everyone who likes crafts. They sell a huge amount of beautiful products for all crafts and also for very good prices. For me it’s my favourite store as they always give you the best service and help if something is wrong. Their prices are budget friendly, so I can highly recommend this store to everyone. But the most important reason for me is that they listen to their customers by talking to factories to improve their products. They accomplished a lot of changes and I’m so grateful for that. Thank you Fansells! You’re the best!!

August 30, 2024
Unprompted review

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