Fanshome Reviews 

171
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, most reviewers were let down by their experience overall. Many customers reported that their orders never arrived, even after significant waiting periods. When products did arrive, consumers frequently found them to be vastly different from their online descriptions, often being much smaller, of inferior quality, or not functioning as advertised. People also encountered significant issues with the company's website and tracking services, often finding tracking numbers led nowhere or order statuses remained unfulfilled. Furthermore, reviewers consistently noted a lack of response to their emails and inquiries, leading to frustration regarding payment for goods not received and concerns about the legitimacy of the business.

What people talk about most

Order

Customers consistently report significant dissatisfaction with their orders, frequently stating that items... See more

Product

Users describe negative interactions with product, frequently reporting that items received do not match... See more

Website

Reviewers express strong dissatisfaction with the website, frequently describing it as unreliable and... See more

Response time

Clients share negative opinions on response time, with many reviewers reporting a lack of communication after... See more

Payment

Reviewers highlight negative aspects of payment, with many customers reporting that they paid for items but... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Would give minus if I could total scam wish I had read reviews before buying . Bought ww2 model airplane advent calendar TOTAL RUBBISH . Not a model at all . Just small rubbery plane could have come f... See more

Rated 1 out of 5 stars

Interactive dog toy received eventually . Site implied ok for all dogs and yet when received the toy is smaller than expected , requires charging via usb , it’s hard plastic and them to top it all the... See more

Rated 1 out of 5 stars

Ordered whiskey adventure calendar on 14th November, site saying it has been fulfilled but nothing delivered. Absolute scammers. Stay away from this site. I’m reporting this and asking my bank to inv... See more

Rated 1 out of 5 stars

I ordered 2 blood wrist monitors almost a month ago, there tracking service is a joke. Despite many complaints to there customers services,just received a note saying Oder dispatched but no tacking nu... See more


1.2

Bad

TrustScore 1 out of 5

171 reviews

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1-star

No history of asking for reviews

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1.2

All reviews

(171)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered two sleep masks total scam

Ordered two sleep massaging masks for £85 without checking first via research on Facebook via Klarna payment plan thinking I’d have options - order is bogus and comes back as not recognised on their tracking service and no response from customer service - total total scam avoid like the plague and never ever buy from Facebook home of the scammers

December 13, 2025
Unprompted review
Rated 1 out of 5 stars

Scam site

Scam site. Ordered a retro gaming stick and consoles weeks ago. Not recieved. No updates. Ignoring my emails and customer service form I filled in. Absolutely disgusting how they have taken my money and done this. I have contacted my bank to report fraud. Wish I'd seen the reviews first.

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID!

AVOID AVOID AVOID!
Terrible… ordered the Snort funny game for Christmas 1st December, not received yet and no reply from customer service. £40 I won’t get back! Total scam, lesson learnt and it always seems to be purchases off facebook!

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY

I think a one is generous. I received my order yesterday and it is nothing like the description they put on their advertisement. It is cheap crap and looks nothing like the pictures they portray, certainly isn’t worth the price I paid. I have e-mailed them asking for a returns label and also a full refund. If they fail to respond I will request a Section 75 to be raised by my Bank. Absolute SCAMMERS. Save your money and go somewhere else.

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

Scam of a company

Do not use!!! Total scam, contacted the company numerous times and have had the same reply every time “your order has been processed and you will get a tracking number”. On their site it still says order unforfilled. Asked for a refund but they never reply mentioning that.

December 4, 2025
Unprompted review
Rated 1 out of 5 stars

Worst worst worst ever

Please do not buy from this site it is the worst ever l ordered on the 25/11/2025 l am still waiting l contacted them asking for a refund becouse the order was still showing unfulfilled then it went to fulfilled so they did not have to refund me lesson's learnt will never ever buy again.

November 25, 2025
Unprompted review
Rated 1 out of 5 stars

Scam site

Scam site. I ordered an item from here 3 weeks ago, it was almost £50, I received a confirmation email then nothing since. I have emailed them amd nothing. Avoid. Avoid. Avoid.

December 13, 2025
Unprompted review
Rated 1 out of 5 stars

potential scam

We ordered something that was advertised on social media. Seemed legit . 2 weeks later no update on the order and they don't reply back to email. Avoid at all costs. Luckily paid on CC so will be contacting the bank

When you try to track the order nothing comes up

November 30, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers alive and kicking

Ordered the WW2 advent calendar in November. They took my money but no delivery. I wrote a email to their customer service dept but only received a generic holding reply. Christmas's will be over by the time it arrives…although I doubt it ever will. Lesson learned. Scam artists are alive and kicking.

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from this site

Do not buy from this site. It’s a total scam as the items they sell are completely different from the item described on their site.

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

Don't order from them

Delivery of item took much longer then expected. Wasn't giving shipping number until I emailed multiple times.

Amd the advent calander was a joke. Said ww2 air craft die cast.

We got rubber planes with no details on. So was not even worth the money.

December 9, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam !

Absolute scam !! Paid £25.97 for a plane advent calender. Did not receive, contacted them via email, did not receive a reply.

DO NOT USE THIS COMPANY !!!

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

FAN305SHOME Order number305062 I ordered 5…

FANSHOME Order number305062 I ordered 5 items which have just arrived ,I would just like to say how DISGUSTED I am with your product what you shown was FALSE ADVERTISING and very misleading and Fraudulent plus illegal marketing you can have your items back just send me a returns lable A S A P TO MY ADDRESS AT 4 CORAM STREET ABBEY HEY GORTON MANCHESTER M18 8XN
ADDRESS K CORNWALL
please respond by return of post Thank You

November 18, 2025
Unprompted review
Rated 1 out of 5 stars

DON'T BE SCAMMED

DON'T BE SCAMMED!! Hope you checkout there reviews before you order, I didnt and was scammed. The item I ordered didn't arrive, but they replied back, Item arrived..As of many other customers..
They really have put me off ordering anything off tiktok sellers..

September 6, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM! Ordered the hot wheels advent calendar which never arrived.
Absolutely no response from customer service.

November 14, 2025
Unprompted review

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