Fantini Pelletteria Reviews 119

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often noting that items exceed expectations and are even better than pictured. The delivery service is frequently highlighted for its speed and efficiency, with many consumers receiving their orders much faster than anticipated. Reviewers also commend the customer service for being incredibly helpful, responsive, and effective in resolving any issues. However, some customers experienced minor issues with their orders, such as products arriving with small defects like a hole in the leather or shoulder straps wearing out quickly. A few people also found that the physical size of their purchased item was smaller than expected, despite careful measurement.

What people talk about most

Product

People report positive experiences with the product, often praising the beautiful design, excellent quality... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent quality of the... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the incredibly fast shipping, with... See more

Order

Customers had ambiguous experiences with order. Some reviewers express high satisfaction, stating they would... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the excellent customer service... See more

Based on these reviews

Rated 5 out of 5 stars

Just received a Cuoieria, Brown. This is really amazing. The quality is really something incredible, even better than on the pictures. After a small customs problem (i'm in Malta, it's often), I rec... See more

Rated 5 out of 5 stars

I am very happy that I chose Fantini Pelletteria when looking to purchase a duffel weekender. There were a few little hiccups in the shipping to the U.S. but excellent customer service and communicati... See more

Rated 5 out of 5 stars

Customer service was top-notch. I purchased the blue leather backpack, Fiorentino, as a Christmas gift for my partner. Unfortunately, the first package was porch-pirated... We provided proof that we... See more

Rated 5 out of 5 stars

Incredible customer service. I bought a vespucci bag that unfortunately wore out on the shoulder straps within 1 week of use. I contacted the customer service team from their website and their res... See more


Company details

  1. Leather Goods Store
  2. Bag Shop
  3. Bags and Luggage Store
  4. Handicraft
  5. Leather Goods Manufacturer
  6. Leather Goods Wholesaler

Written by the company

Family-run artisan leather shop since 1981. Production and sale of backpacks, bags, briefcases, travel bags, doctor's bags and leather accessories entirely made in Italy. Express shipments.


Contact info

4.8

Excellent

TrustScore 5 out of 5

119 reviews

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1-star

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Rated 5 out of 5 stars

Very beautiful and ellegant

Very beautiful, ellegant and exquisite crossbody leather bag! The shipping was fast and smooth. I am more than happy for my purchase and would recommend this brand 100%!

March 23, 2026
Rated 5 out of 5 stars

Great Product, Great Customer Service

I am very happy that I chose Fantini Pelletteria when looking to purchase a duffel weekender. There were a few little hiccups in the shipping to the U.S. but excellent customer service and communication in getting it resolved. The duffel is beautifully made.

February 12, 2026
Rated 5 out of 5 stars

Recently purchased luggage and a…

Recently purchased luggage and a briefcase. Delivery to the US took less than 1 week. Quality of leather and construction is excellent and designs are sleek and modern. Very happy with my purchase.

February 9, 2026
Rated 3 out of 5 stars

leather had deffects. good customer service.

I have bought the Leather briefcase Zurigo.
The leather had a hole in it.
The customer service was good, but i had to pay 50 for a tracked return.

February 15, 2026
Unprompted review
Fantini Pelletteria logo

Reply from Fantini Pelletteria

Good morning, as stated on our Terms and Conditions page, the return shipping costs are the responsibility of the customer. If there is an error on our part or a defect in the product, the return shipping costs will instead be covered by us.

For any information, please contact us at info@fantinipelletteria.com


Thank you

Rated 5 out of 5 stars

Top-Notch Customer Service, Beautiful Backpack

Customer service was top-notch. I purchased the blue leather backpack, Fiorentino, as a Christmas gift for my partner. Unfortunately, the first package was porch-pirated... We provided proof that we filed a police report and two FedEx claims, and Mariagrazia was so helpful throughout the whole process. The merchant shipped a second package, and I redirected the destination to a secure local FedEx pickup location. The backpack is now safely in our hands, it's beautiful and so well-made!

December 15, 2025
Rated 5 out of 5 stars

Superior craftsmanship and service.

Superior craftsmanship and service.

There were a few issues with US customs (due to new requirements and regulations), and the good people at Fantini Pelletteria responded immediately.

The Doctor's bag is absolutely beautiful, is of exceptional quality, and is made to last. I would not hesitate ordering from them again, and recommend them highly. I'm a very satisfied customer!

December 30, 2025
Rated 5 out of 5 stars

The bag arriv exactly how…

The bag arrived quickly and exactly how it is pictured online. The leather is great quality. The interior pockets are perfect. The bag stands up straight when placed on any surface. I love my new bag!

December 29, 2025
Rated 5 out of 5 stars

Amazing Quality

Just received a Cuoieria, Brown. This is really amazing. The quality is really something incredible, even better than on the pictures. After a small customs problem (i'm in Malta, it's often), I received a fast and useful help from the customer service, thanks to MariaGrazia that treated my case fast and good.

I will recommend to my friends, I will use my bag with pleasure everyday. Thanks a lot.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Essential leather Belt - Ordered to USA

I ordered the "Leather belt Essential" for work. The craftsmanship and quality of the belt shines through! Not only is the product beyond my expectations, but so was the customer service from the workers at Fantini Pelleteria. I encountered a customs issue with FEDEX (shipped to the USA) that required the documents to be translated to English. Fantini Pelleteria responded to me promptly on WhatsApp and provided the required paperwork in a timely fashion. Thanks again! You've gained a customer for life.

Ho ordinato la "Cintura in pelle Essential" per lavoro. La qualità e la maestria artigianale del prodotto si vedono subito! Non solo la cintura ha superato ogni mia aspettativa, ma anche il servizio clienti di Fantini Pelletteria è stato eccezionale.
Ho avuto un piccolo problema con la dogana tramite FEDEX (spedizione negli Stati Uniti) che richiedeva la traduzione dei documenti in inglese. Fantini Pelletteria mi ha risposto subito su WhatsApp e mi ha fornito tutta la documentazione necessaria in tempi rapidissimi.
Grazie ancora! Avete guadagnato un cliente per la vita.

October 3, 2025
Rated 5 out of 5 stars

Incredible customer service

Incredible customer service. I bought a vespucci bag that unfortunately wore out on the shoulder straps within 1 week of use.

I contacted the customer service team from their website and their response was incredibly quick and helpful! I didn't even have my receipt but described which store, date and time I purchased my product, and they confirmed within a day! They sent me a brand new product that arrived within a week and I am genuinely impressed at how well their customer service is. Highly recommend and will most definitely buy from again!

September 4, 2025
Unprompted review

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