Fantini Pelletteria Reviews 

149
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company, praising the overall quality and reliability. Customers frequently mention that the items are exceptionally well-made, featuring gorgeous designs and top-notch leather materials that exceed expectations. People also really appreciate the fast delivery times and the responsive, helpful customer support available whenever questions arise. Some reviewers were not happy with unexpected delivery expenses, noting that they had to pay extra customs duties or shipping fees upon arrival. Despite these occasional shipping hiccups, buyers remain extremely satisfied with their purchases, beautiful craftsmanship, and overall gorgeous products.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the exceptional quality of the leather and the... See more

Quality

Clients share positive opinions on quality, frequently praising the exquisite leather, superior... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently noting that shipping is very fast,... See more

Customer service

Consumers find customer service to be exceptionally positive, describing it as the best they have received.... See more

Service

Users describe positive interactions with service, highlighting top-notch customer support and fast,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received a Cuoieria, Brown. This is really amazing. The quality is really something incredible, even better than on the pictures. After a small customs problem (i'm in Malta, it's often), I rec... See more

Rated 5 out of 5 stars

Customer service was top-notch. I purchased the blue leather backpack, Fiorentino, as a Christmas gift for my partner. Unfortunately, the first package was porch-pirated... We provided proof that we... See more

Rated 5 out of 5 stars

The best customer service I have received in a long time. The quality of the product that I purchased was exceptional. I was genuinely impressed by the timely, professional way my purchase was handl... See more

Rated 5 out of 5 stars

I am very happy that I chose Fantini Pelletteria when looking to purchase a duffel weekender. There were a few little hiccups in the shipping to the U.S. but excellent customer service and communicati... See more


Company details

  1. Leather Goods Store
  2. Bag Shop
  3. Bags and Luggage Store
  4. Handicraft
  5. Leather Goods Manufacturer
  6. Leather Goods Wholesaler

Written by the company

Family-run artisan leather shop since 1981. Production and sale of backpacks, bags, briefcases, travel bags, doctor's bags and leather accessories entirely made in Italy. Express shipments.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

149 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(149)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful purses and good prices

We dropped by this store on our recent trip to Rome, and immediately fell in love with their gorgeous designs. The woman who worked there was lovely, and extremely helpful and knowledgeable. We purchased two purses and could not be happier. Will definitely return when we are back in Rome.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Very beautiful and ellegant

Very beautiful, ellegant and exquisite crossbody leather bag! The shipping was fast and smooth. I am more than happy for my purchase and would recommend this brand 100%!

March 23, 2026
Rated 5 out of 5 stars

Great Product, Great Customer Service

I am very happy that I chose Fantini Pelletteria when looking to purchase a duffel weekender. There were a few little hiccups in the shipping to the U.S. but excellent customer service and communication in getting it resolved. The duffel is beautifully made.

February 12, 2026
Rated 5 out of 5 stars

Recently purchased luggage and a…

Recently purchased luggage and a briefcase. Delivery to the US took less than 1 week. Quality of leather and construction is excellent and designs are sleek and modern. Very happy with my purchase.

February 9, 2026
Rated 3 out of 5 stars

leather had deffects. good customer service.

I have bought the Leather briefcase Zurigo.
The leather had a hole in it.
The customer service was good, but i had to pay 50 for a tracked return.

February 15, 2026
Unprompted review
Fantini Pelletteria logo

Reply from Fantini Pelletteria

Good morning, as stated on our Terms and Conditions page, the return shipping costs are the responsibility of the customer. If there is an error on our part or a defect in the product, the return shipping costs will instead be covered by us.

For any information, please contact us at info@fantinipelletteria.com


Thank you

Rated 5 out of 5 stars

Top-Notch Customer Service, Beautiful Backpack

Customer service was top-notch. I purchased the blue leather backpack, Fiorentino, as a Christmas gift for my partner. Unfortunately, the first package was porch-pirated... We provided proof that we filed a police report and two FedEx claims, and Mariagrazia was so helpful throughout the whole process. The merchant shipped a second package, and I redirected the destination to a secure local FedEx pickup location. The backpack is now safely in our hands, it's beautiful and so well-made!

December 15, 2025
Rated 5 out of 5 stars

Superior craftsmanship and service.

Superior craftsmanship and service.

There were a few issues with US customs (due to new requirements and regulations), and the good people at Fantini Pelletteria responded immediately.

The Doctor's bag is absolutely beautiful, is of exceptional quality, and is made to last. I would not hesitate ordering from them again, and recommend them highly. I'm a very satisfied customer!

December 30, 2025
Rated 5 out of 5 stars

The bag arriv exactly how…

The bag arrived quickly and exactly how it is pictured online. The leather is great quality. The interior pockets are perfect. The bag stands up straight when placed on any surface. I love my new bag!

December 29, 2025
Rated 5 out of 5 stars

Amazing Quality

Just received a Cuoieria, Brown. This is really amazing. The quality is really something incredible, even better than on the pictures. After a small customs problem (i'm in Malta, it's often), I received a fast and useful help from the customer service, thanks to MariaGrazia that treated my case fast and good.

I will recommend to my friends, I will use my bag with pleasure everyday. Thanks a lot.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Essential leather Belt - Ordered to USA

I ordered the "Leather belt Essential" for work. The craftsmanship and quality of the belt shines through! Not only is the product beyond my expectations, but so was the customer service from the workers at Fantini Pelleteria. I encountered a customs issue with FEDEX (shipped to the USA) that required the documents to be translated to English. Fantini Pelleteria responded to me promptly on WhatsApp and provided the required paperwork in a timely fashion. Thanks again! You've gained a customer for life.

Ho ordinato la "Cintura in pelle Essential" per lavoro. La qualità e la maestria artigianale del prodotto si vedono subito! Non solo la cintura ha superato ogni mia aspettativa, ma anche il servizio clienti di Fantini Pelletteria è stato eccezionale.
Ho avuto un piccolo problema con la dogana tramite FEDEX (spedizione negli Stati Uniti) che richiedeva la traduzione dei documenti in inglese. Fantini Pelletteria mi ha risposto subito su WhatsApp e mi ha fornito tutta la documentazione necessaria in tempi rapidissimi.
Grazie ancora! Avete guadagnato un cliente per la vita.

October 3, 2025

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