FareHarbor Reviews 178

Appear as official ticket sellers for venue, when actually fronting a third party tour company. The third party only appears after payment has been committed and immediately stating no cancellation/refund, whilst providing details contrary to what was advertised via FareHarbor.

I have utilized FareHarbor's for the 12 years that I have owned my business. It has totally gone downhill, and it is way out of my price line. It's ridiculous how expensive it is per booking. I am losing SO much money and now have to find another online booking software. AND the customer service - which used to be exceptional - is horrible now. So sad and frustrated.

I've been using Fareharbor for 6 years, and I must say I have passed from being a very satisfied customer to being totally dissatisfied. I am highly disappointed with FH in general, particularly the decreasing quality of customer service, the extra charges for pretty much everything, the commission fees, and the incredibly outrageous prices on the FH websites you are planning to charge. I would never recommend your services to a friend or colleague. I hope whoever reads this review avoids this company at all costs.

I’ve been using Fareharbor as the online booking platform for my business for 5 years.
The customer service was outstanding at first, and now I can’t even get a phone call answered.
They have changed their policy so now there are fees for the customer even if it is done on the back end. The fees are so high when customers book online.

Used this ticketing website to try to purchase tickets to the Niles Railway Train of Lights - a popular and highly demanded event that occurs every year in Fremont, CA. The FreeHarbor website screwd over thousands of ticket buyers by operating in an unethical fashion. They will put you in a queue to buy a ticket - then release you from the queue to buy - and then not hold the tickets while you attempt to check out. Many people left without tickets lost in the checkout process. This is the ONLY ticketing website I've ever encountered that does not have a checkout time countdown in the checkout process. THEY SUCK AND SHOULD BE BANNED FROM SELLING TICKETS.

Steer clear and save yourself a shed load of time, money and frustration.

Fareharbor customer service is slow and laborious and requires determination to elicit an answer.

Refunds are handled in the most ludicrous way, the system says if there is not enough money to cover a refund it will revert back to your linked bank account but in practice it does not. We were forced to deposit £800 into their account and two months later they are still processing this request despite much chasing from us. We have ended up refunding our customers outside of the fareharbor platform because, funnily enough, they were not prepared to wait two months for a refund.
They still have our £800 and are not responding to messages on the chat system.

For a website of walking tours in Amsterdam we wanted to try Fare Harbor.

On other websites that we also have, we use a different booking payment method which we are happy with at the moment.

At first, we want to try Fareharbor and get familiar with the software.

The representative from Amsterdam blackmailed us into switching to all websites. Now we are not allowed to use Fareharbor because we use a different booking system on another website.

Watch your words when you sign up, don't tell more than necessary otherwise they will blackmail you.

I'm sure this is the only review you need to read to decide if this company is right for you. FareHarbor has exceeded all our expectations and has become a fundamental part of the success of our tour business.

FareHarbor's customer service is phenomenal. Whenever we've had an issue, their team has resolved it with impressive speed. Communication is smooth and effective, giving us great peace of mind knowing we can rely on them at all times.

The system they provide is intuitive and easy to use, which has greatly facilitated our ability to manage bookings and process payments. While some technical questions may arise, a simple call to their support team is enough to get an immediate solution. This level of attention and support is unmatched.

Moreover, FareHarbor's platform is not only efficient but also very robust. It has allowed us to handle a higher volume of bookings without complications, and the integration with our website for processing payments has been seamless. This has enhanced our customer experience and optimized our operations.

In summary, FareHarbor is the best of the best we've ever used. Their exceptional customer service, the ease of use of their system, and their quick problem-solving capabilities have shown us that they are the ideal choice for any business needing a comprehensive and reliable solution for managing bookings and payments. If you're looking for a company that provides superior service and unparalleled support, FareHarbor is undoubtedly the right choice.

Att: Tours Hacker Team

We're opening our organic farm for tours and farm-to-table events. A friend recommended Fareharbor so I requested a demo. I received an email shortly after claiming we were turned down because our website did not have enough traffic.

As a new business, we obviously don't have any traffic. The main reason for getting Fareharbor is to list our tour on the main platforms like viator, getyourguide, etc., and manage the inventory and bookings. We will also be running some advertising to increase our traffic.

If they don't cater to New Businesses, perhaps they should make it clear on their website instead of collecting all the contact info, including name, email, phone number, etc.

We use Fareharbor for the 2 businesses I work for. The support staff are essentially available 24/7. Their fees are worth their support function. The modularity in options is also impressive. Cesar and Livia in their connectivity support team, and everyone in the regular support lines I have ever called, have always been extremely helpful, polite, and fast.

We were cold called and had a chat with a guy called Evdoxos Matallinos from Fareharbor

I explained that it wasn't an easy fit for us, but he was adamant that he could make it work.

He has then chased and chased us to sign up with Fareharbor for our business.

I have told him that we would make a decision when we had time, but still received call after call. He then called again today and when I told him that I was busy with a client he laughed at me!!

This is one guaranteed way to p!ss off a potential customer and you've done exactly that!!

Tried to book Niles Canyon Train of Lights. The cart accepted my purchase of 10 tickets. Entered my credit card information to complete the purchase (maybe 1 minute to do that step). Fareharbor "said" purchase could not be done. It would not longer accept my ticket purchase, and then the train was sold out. FareHarbor failed to hold onto my ticket purchase, during the purchase phase. Very poor!

[I take no joy in ever writing a negative review for a business. I personally always make multiple attempts to cure the scenario, speak with a manager, owner, etc first as a review is data for a feedback loop so the specific issues can be addressed and if chosen to do so the company can elect to make some pivots. ] Unfortunately, I can't get back the immeasurable losses of my business, built over 9 years with 5 star reviews, pre-Fare Harbor highly profitable, which my choice to partner with Fare Harbor has cost me.. not just the time (a full season) and the unbooked revenue but those who booked elsewhere because my booking interface(s) were full of errors - those clients I will never get - as they will repeat with who they initially found to provide the service which I provide but was not on my site. I assure you that my business has suffered irreversible losses due to the "partnership" with Fare Harbor. I have requested for 4 weeks to have a conversation with Lawrence Hester, the President - owner to talk through where things are going so wrong with multipe, critical staff errors; also requested info on offboarding to try to save my company. ALL IGNORED. What I do get is responses that my emails are mean and they wont tolerate it. My wish it that they wont tolerate poor performance, 25 minute hold times (yes in your first month you on a trunk to be picked up immediately). The mistakes are audacious (they took liberties to change the language on my headline language "Adults Only" on my family friendly boat tours) and sloppy (they neglected to list on 962 instances my Charter offerings (we do 2, 2.5, 3, 3.5, 4, 4.5 hours) it was only allow 2 hour choice. No one picks 2 hours. I have lost 70% of my business revenues for our short 12 week season. They can't mutter the words that they made a mistake or screwed up. they assure me "we hear you, and understand you" - insert eye roll here. MISTAKES after MISTAKES after MISTAKES... that one doesn't find - I don't have time to drill down day by day in the pull downs to find the errors. As a software person I know that in Agile or Rapid Development part of the process includes the spot check inspection phase. They would never answer me as to what Software Methodology they use. Admittedly this is also Administrator level errors. When I finally call to find out WHAT THE HECK is going on... it too loud to talk to the agent (After a 15 min wait) "Oh it's aloha fridays in our office so it's loud".. so I have to beg her to find a closet or something so we can DISCUSS fixing what is wrong on my booking site - all the while Im in the thick of driving and running my boat business. Well it seems they wanted me to be more pleasant with my frustrations... n'er did I get to have a conversation with Lawrence, n'er did we get things fixed... but now they send a note: "we take harrassment (?) very seriously..". So FareHarbor is a good choice of a place to work, a place to not be held accountable, a place for blameshift and to be woke-spoke to when their errors are hemmoraging your business and if you love Auto Out of Office replies. I am so disappointed. I recall how fond I was of them and their aggressive growth in 2018 - current. As a fellow serial entrepreneur I was rooting for them and looking forward to being a partner... Unfortunately everyone there has only experienced and therefore only find relatability to those who sign the back of a paycheck, not the front. Lawrence - where are you? Most starts up are great in the early years before the core team work ethics get diluted. It's hard, very hard, hundreds of case studies on it. Notably all these GREAT reviews are from the early years. Most recent is 3 years ago? I don't blame the individuals but rather the Leadership. The hiring, training and (assumed) performance and pay metrics are misaligned with the value proposition communicated to the clients. (Documented interviews with Lawrence share prioritizes are that his employees are having a rockin' good time; conversely, Me, I grew up in family businesses.. its all nighters and hard work in every weather element... need a partner who exudes that understanding). AM sad. Am happy to answer questions directly via my business On Keuka as I coach entrepreneurs. Hope they can pivot, re-focus, improve and come back stronger. I want them to success. I want all businesses to success. This review is a tool to mobilize that. Happy to remove when no longer relevant. "A complaint is a gift that not all clients are generous enough to provide."
NOTE: Be advised they | their legal is based in The Netherlands; so it' an international law lawyer if you need to try to recoup.

Owner, Founder, Chief Director of Happiness. Captain MJ

The online booking system we have for our Day Boat Hire element of our business has increased business considerably. Our office is now manageable in the height of the season because approximately 75% of bookings are made online (always by email and phone until this year).
The Fareharbor set-up staff and support team staff are all FABULOUS! This company is definitely worth 10 stars out of five !!

We are a re-seller that helps Fareharbor.com customers increase their outdoor rental and tour sales by providing marketing and visibility on our platform. We've been working with FH for over 2 years now and every single interaction with them has been nothing less than a 5-star experience every single time. That's now easy to achieve, especially given that they are the biggest in the industry.

Here are some specific reasons for the high rating.
- Dedicated team members that answer any support questions within hours (max)
- The team members are always highly trained and know exactly what they are doing
- Amazing technology that is plug and play, easy to use for not only our outfitters, but also for ourselves as resellers. We receive a dashboard where we can track all of the bookings that we send the shops to increase their sales without requiring any work from the shops. Both us, and Fareharbor, understand that the shops are extremely busy and can't be bothered by technical tasks, they already have enough on their plate. FH has entire teams dedicated to supporting the shops and tour operators, which in turn supports us.

Here is one thing that we are excited to get in the future:
- Ability to share inventory between tours and rentals. Currently, if a shop owner has shared inventory that they would like to use for tours and also for their rental business, there isn't a great way to share the assets.

Thanks for all of your support guys. It truly means a lot to a small business!

Reet
TripOutside.com

The support team is great! They help you when you need it; most of the time very quickly! My account person is always been good and on top of things. And whenever we start a new entity of the business they build good, quality websites, fast. Thanks!

There's only one problem here. I'm limited to 5 Stars.

Fareharbor was able to accommodate our large canoe trip outfitting business with 10 location dashboards and hundreds of options for our customers. It's truly a scaleable piece of brilliant software.

If that wasn't enough their customer service is heads and shoulders above the rest, their "24/7 support team will bend over backward for you to do anything with their software so you don't have to." (This quote just happened to be from a Peek sales rep about Fareharbor, when we were considering who to go with).

We've been 110% satisfied with the service we received around our very complicated and difficult build. Thank you to everyone at Fareharbor who put in a huge effort, you are all wonderful partners.