FA Removals Reviews 440

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service as first-class, efficient, and seamless from start to finish, highlighting how it makes a stressful day much easier. Many people commend the staff for being extremely hard-working, professional, polite, and helpful, often going above and beyond expectations. However, some people were dissatisfied with the management, citing issues with mismanaged moves, lack of accountability for delays, and refusal to accommodate unforeseen circumstances. These reviewers mentioned problems with timelines, insufficient staffing, and a perceived lack of flexibility when issues arose during the moving process.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers praise the professionalism, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service from start to finish was first class. From Fred doing the estimate, Sabrina ensuring that the whole process ran smoothly and she is fantastically organised. Then the 3 lads who were... See more

Rated 5 out of 5 stars

The in person visit to review how much we had rather than videocall made me feel much more confident given the amount of stuff we had. The booking was very easy and reassuring. The removal day was sea... See more

Rated 5 out of 5 stars

FA Removals were absolutely fantastic. We had an unexpected short notice move of a three bedroom house and they managed to get us booked in, loaded and then unloaded in our new home within just 24 ho... See more

Rated 5 out of 5 stars

Sabrina's customer support and service has been second to none! Eddie came to my property and assessed cost which was a very good price. The removal men on both days were polite and efficient... See more


Company details

  1. Shipping Company
  2. Car Accessories Store

Information provided by various external sources

Contact us today, if you are looking for the best home removals in London. Our expertise is delivering quality service and moves your home at the cheapest rate.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

440 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Friendly kind staff

Friendly kind staff. Took great care of the items that moved from one property to another, nothing was broken or damaged. Cannot say anything negative just that assembling of larger items was tricky and not fully satisfactory. Still would use them again.

April 24, 2024
Unprompted review
FA Removals logo

Reply from FA Removals

We thank you kindly for your business and are happy to work with such amazing customers as yourselves.
We look forward to moving your family and friends in the future

Rated 5 out of 5 stars

Great experience

Friendly and efficient service from JJ and Adam.
Also friendly and helpful service from Brie on reception.

Thank you

April 14, 2024
Unprompted review
FA Removals logo

Reply from FA Removals

We thank you kindly for your business and are happy to work with such amazing customers as yourselves.
We look forward to moving your family and friends in the future

Rated 5 out of 5 stars

Outstanding service

From the beginning FA Removals were absolutely outstanding.The gentleman who came to give us a quote was very polite and helpful , the quote reasonable and within our budget. We had a lot of changes of exchange and completion dates but Brie in the office was so supportive and went out of her way to help us .The removal crew JJ and Jacob were polite and very efficient . We would absolutely recommend FA Removals to anyone.

April 16, 2024
Unprompted review
FA Removals logo

Reply from FA Removals

We thank you kindly for your business and are happy to work with such amazing customers as yourselves.
We look forward to moving your family and friends in the future

Rated 5 out of 5 stars

I'm very satisfied with the service…

I'm very satisfied with the service from FA Removals. They arrived within the target window, were very polite and professional, and didn't stop until the job was done. They managed to fit everything into their van with impressive Tetris skills, and had moved all my furniture, including disassembly and re-assembly of key furniture, within 4 hours. They were careful with items, entirely capable, and friendly. Huge thanks to Danny and Sam who pulled off this very smooth move to my new place!

April 16, 2024
Unprompted review
FA Removals logo

Reply from FA Removals

We thank you kindly for your business and are happy to work with such amazing customers as yourselves.
We look forward to moving your family and friends in the future

Rated 5 out of 5 stars

Excellent service from FA Removals

Excellent service from FA Removals. They were on time, had great commutation and Harry was very funny. Mad the smooth very easy

April 1, 2024
Unprompted review
FA Removals logo

Reply from FA Removals

We thank you kindly for your business and are happy to work with such amazing customers as yourselves.
We look forward to moving your family and friends in the future

Rated 5 out of 5 stars

Happy with the job done by FA Removals

Happy with the job done by FA Removals. The surveyor was very friendly and professional and although the company wasn't the cheapest. I felt comfortable with them.

The company was perfect all round and the job went smooth with no damages

April 1, 2024
Unprompted review
FA Removals logo

Reply from FA Removals

We thank you kindly for your business and are happy to work with such amazing customers as yourselves.
We look forward to moving your family and friends in the future

Rated 5 out of 5 stars

A seamless, easy process

Can't praise FA Removals enough, they made the whole experience so easy. Brie was a pleasure to deal with and made the admin side of things so easy, Fred came round and did a survey which meant the removal chaps knew what was happening.
The actual day, JJ and Ade were absolutely diamond. They were careful with all the things we had, they managed to move everything from the 3rd floor of one flat to the 1st floor of the other with ease. They had everything done in such a quick time and meant that we could get the whole move over in less than half a day. Absolute credit to the company!
All in all it was such an easy process and can't recommend them enough, they made what is usually a stressful experience, so easy.

March 7, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look