Fareowl Reviews 27

Flights got canceled a month before our departure date and we were not advised or reimbursed. A week before our flights were supposed to take off I contacted customer service by phone message and live chat. Never got any return phone calls. Ended up buying new tickets the night before flight through another company.Now will fight to get back my money, Very poor customer service and will rip you off!!!

Tried to scam money out of me. Called me after booking for one price, only to tell me we are on stand by and the flight wasn’t guaranteed. I had the itinerary number as confirmation. Classic bait and switch! This number is just for them to look you up in their system to con you into paying more money for another flight. I was able to report my credit card lost to my bank, while on the phone with them! Nice try!

This is a SCAM!!!! Dont buy!!!!! They do the same thing to everyone….they give you a price and decline the ticket and they call you the next day saying the ticket expired 🤣 and they give you another new price….and you wont get your ticket!!!!

NO COMPREN DE AQUI SON PURO SCAM LO QUE ESTAN ASIENDO!!! A todos le hacen lo mismo les dan un precio y le hacen decline el boleto y le marcan y le dan otro precio!

booked from this place for the first time and when i looked it showed once price & then got a call told me that it wasnt available so chose a different flight .but i am no longer going so I been calling & calling & calling, then they told me my tickets will be garantied the day before flying. NOOO. It was a terrible experience. I'm not recomeded this place to buy tickets.

I booked from this place for the first time and when i looked it showed once price & then got a call told me that it wasnt available so chose a different flight .but i am no longer going so I been calling & calling & calling , emailing & i havent gotten no assistance at all . I been on hold for over 5 hours , They clearly are no goood for help . It says 24/7 but no assistance , i will not RECOMMEND ANYONE TO PURCHASE TICKETS HERE EVER AGAIN ! Something needs to be done cuz this is no okay !

Total scam. Save yourself the frustration and buy through a reputable website. I bought tickets and after a couple minutes received a call from a representative saying tickets as purchased were not available and requesting for additional payment for upgrade or changing tickets to different airline. Guy got very combative when I just instructed him to cancel reservation and refund money.

Worst experience I’ve had purchasing airline tickets and I fly regularly. Not worth the “good deal”.

I recently had a highly concerning experience with FareOwl.com, and I feel it's crucial to share my encounter to prevent others from facing similar issues. Here are the facts:
**Agency booking compromised:
Electronic Authorization Agency Ref #: 6447 | 6647 | 6510

1. **Booking Issues:** I attempted to make a reservation through FareOwl.com, but the booking process was plagued with errors and glitches after I purchased two round-trip flight tickets. Confirmation codes were received. Days later, we found a subsequent cancellation of the two tickets paid for.

2. **Poor Customer Support:** When seeking assistance, I encountered unhelpful and unresponsive customer support. Finally, from somewhere, a text message arrived telling me that Delta Air Lines had canceled it. Continuing the struggle, Delta was concerned, and they demanded that the agency Fareowl.com, as a third party, reinstate the booking. My concerns were not adequately addressed, leaving me frustrated and without a resolution until December 17, 2023. Fareowl.com contacted me, only offering one-way flights as options, and let Fareowl.com know five days before returning, they never responds.

3. **Hidden Fees:** Be cautious of potential hidden fees. I discovered additional charges during the payment process that were not transparently communicated beforehand.

4. **Failure to Honor Deals:** FareOwl.com advertised certain deals and discounts that were not honored during the booking process. This lack of transparency raises concerns about the platform's integrity. They never responded to us, leaving us out of the family plans.

5. **No Refund Policy:** Despite the issues encountered, FareOwl.com, refund policy seems rigid and unaccommodating. This lack of flexibility adds to the overall dissatisfaction with the service. Fareowl.com doesn't provide refunds. Stealing the other half of $1,249, corresponding to the original round-trip payment in 08/16/2023. Fareowl.com never provided a returned ticket. We ended up buying two returning tickets with JetBlue as emergency for January 6 & January 14- 2024

6. **Inconsistent Information:** The information provided on the website was inconsistent with the actual booking process, leading to confusion and a lack of trust in the platform.
*Here is the warning:
fareowl.com
877-222-2165
Bookmyairtravel.com
888-713-3290
farebuddies.com
888-605-0690
They are all from the same third-party agency. Using the same location, 12 Queensbridge CT, apt. F Cockeysville, MD 21030.
With one different phone.
The master phone number is 240-398-3517.

Another main issue funded:
When you submit your payment for your booking reservation, your invoice and email confirmation will show you the last four digits of the other credit card payment, not the one belonging to you. That is a serious problem. That means they're as fast as cleaning money.

7. ** A formal complaint was submitted to BBB.org, assigned ID: 20993326 for fraudulent activity. Fareowl.com hasn't contacted BBB yet.
Two more complaints will be filed with Washington, D.C., and a request to right dependency to take down this website until they get real and transparent for the community.

I advise potential users to exercise caution when considering FareOwl.com for their travel bookings. My experience raises serious doubts about the reliability and transparency of this service. I hope this review serves as a warning to others, encouraging them to explore alternative platforms for their travel needs.

My husband and I are seniors and we have been blessed to be able to talk to Katie Frety and she has been wonderful helping us make our flight happen for Christmas from Florida to New Hampshire. We will do our bookings through you folks from now on due to Katie being so kind and so helpful and following up Never have I had someone so helpful that looked out for us so much. You should be blessed that you have her on your team. THANK YOU KATIE FRETY!!!

I came across the website for Fareowl - the price was so good, but after booking, I was concerned this was not a legitimate company. However, the next day I received a call from Katie Frey and she quickly helped me realize I had nothing to be concerned about. She helped me with ticketing the flights I wanted with Delta and I saved over $200. I would definitely recommend and use them again..Katie was exceptional to work with.

Katie, you are simply the best. We had to book a last minute flight, twice!! As a result of being bumped off the first flight we found. I called in and Katie was able to ensure we had a flight on specific days, non-stop and at the times that worked for us. She is an exceptional customer service representative, with her patience, knowledge and skills. Thank you so much for your help. You are appreciated,

Booked a flight for my daughter. Paid with CC and received confirmation. However, since I hadn't received a reference number for the actual airline I called fareowl to obtain this information. I was told that flight for that price was sold out but they can book it for almost three times the cost. I said I'd have to call back and the representative kept saying I have to take this one. He was getting angry and rude that I had to take this one. Bait and switch. I booked directly with United instead!

I had very good customer service from Katie Frey, always willing to help at all times! grateful for that

Excellent client attention, caring about their special needs. I am very grateful for Mr. Ríos kindness.

Booking was all very straightforward and easy - exactly what I wanted.
He was very kind to follow up to assist me with organising transfers and were quick to respond to emails. Highly recommended

Rio Lopez always available and always help me find cheap flights. I highly recommend Rio

Mr. Mateo Sánchez is a good salesman and gives very good customer service. He speaks Spanish very well.

I had an emergency and had to get to Atlanta From philly in 24 hrs, so i booked a flight but the airlines rejected pmt because the name of passenger was not same as name on credit card. When I called back, your Rep katie Frey(852) not only found me a flight to leave in the next 5 hours, she took the time to get cc approved, and I was able to make the trip and take care of the emergency. I have never had a customer service rep take the time and really put in effort to help me out. Katie is an A+ rep and you need more like her.