farnhamhonda.co.uk Reviews 55

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff for being exceptional, friendly, knowledgeable, and helpful, making the entire process enjoyable and stress-free. The service provided is frequently highlighted as excellent, with people appreciating the efficiency, clear explanations, and personalized approach, whether for new purchases or after-sales care. Reviewers are particularly impressed with the quality of the bikes and the willingness of the team to offer test rides and accommodate specific needs, ensuring satisfaction with their purchases. However, some customers also noted issues with communication, such as waiting for replies or not receiving historical information about their bikes. A few other people also felt that there were problems with product delivery, including bikes arriving with scratches or mechanical faults like a slipping clutch, and some found the process of collecting their bike took too long.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as fantastic, helpful, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful and friendly staff who... See more

Product

People report positive experiences with product, with many customers expressing satisfaction with their bike... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First experience with Farnham Honda. Received first class support from Sales team over the A-Z of my purchase, especially from John O. Bike is excellent but the staff were exceptional. Not all bike de... See more

Company replied

Rated 5 out of 5 stars

We arrived at your dealership and spoke to Jon Robertson who made us very welcome I was looking to buy a new Honda 500 Rebel he sorted out a test ride on a 500 Rebel demonstrator I was out on a ri... See more

Company replied

Rated 5 out of 5 stars

I bought 2 bikes last year and have a third on order from Farnham Honda this year. I have always had good dealings with whoever I have dealt with…hence I keep returning. I have 2 other Honda de... See more

Company replied

Rated 5 out of 5 stars

From the initial contact with John Osborne, I was kept informed at each stage of purchasing my Panigale. Matt also called to provide some historical info about the bike and its service history. Receiv... See more

Company replied


Company details

  1. Motorcycle Shop

Written by the company

Based in Farnham, Surrey, we are a modern Honda motorcycle dealership owned and run by enthusiasts for enthusiasts, delivering a professional and friendly service. Serving Farnham, Aldershot, Alton, Basingstoke, Bordon, Bracknell, Camberley, Chichester, Farnborough, Fleet, Guildford, Havant, Hindhead, Liphook, Portsmouth, Petersfield, Southampton, Woking, Weybridge and surrounding areas, we aim to offer the best service in town.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

55 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Superb service with no pressure

We came to Farnham Honda for the first time to view the Honda GB350S for my wife to return to biking after some (many!) years away and were served brilliantly by John Osborne who gave us so much guidance about the bike. We went away to think about it and then returned to actually buy. John was busy with another customer so Noah took us through the whole buying process with the same super quality of service. Both John and Noah made us feel we are valued customers with their friendly approach besides their efficiency, so both a real credit to you.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and efficient team

Bought my motorcycle from Farnham Honda. Very helpful- good advice, practical assistance. Very grateful to Jon who sourced me a bike from a nearby dealer very quickly. I feel very comfortable with the team- well recommended

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

The staff are fantastic and very…

The staff are fantastic and very helpful. Gave my fireblade for a service and to get it track ready. The whole experience was great from booking the service to taking delivery and using the motorbike on track following the works

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Rob was super helpful in my purchase of…

Rob was super helpful in my purchase of a bike. I didn't feel like I was pressured in upsales and he helped me chose the options on the bike that suited me. Post sales servicing has been great, I have twice worked remotely in the waiting area where there are hot drinks and wifi available for the hour or so it took for them to service the bike while I waited. They have options to hire bikes and offer pick up and delivery for services but I have not used either of these.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

First experience with Farnham Honda

First experience with Farnham Honda. Received first class support from Sales team over the A-Z of my purchase, especially from John O. Bike is excellent but the staff were exceptional. Not all bike dealerships are the same, not even all Honda dealerships are the same: a big thank you is due!

September 27, 2025
Unprompted review
farnhamhonda.co.uk logo

Reply from farnhamhonda.co.uk

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Awesome first visit

Awesome first visit. Enquired about a centre stand for my XL750 Transalp and it was picked and fitted before I’d even managed a coffee and sit down. Impressive or what! Thanks and cheers.

September 29, 2025
Unprompted review
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Reply from farnhamhonda.co.uk

Hi Angus
Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Friendly knowledgeable team and excellent product

Friendly knowledgeable team who answered questions and facilitated a number of test rides to inform my decision to buy. Excellent communication throughout and realistic estimates for delivery which were updated when needed. Overall, a forward leaning sales team and a bike which suits my particular needs to a T.

September 20, 2025
Unprompted review
farnhamhonda.co.uk logo

Reply from farnhamhonda.co.uk

Hi Martin
Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Honda Super Cub purchase this time.

This is the second bike I have purchased from the team at Farnham Honda this year.
I have dealt with John Osbourne on both occasions and the experience has been fantastic.
John has always kept me informed throughout the purchasing process even I think going above and beyond with calls long after I would think most dealerships would have packed up and gone home of an evening.
I do like my Hondas and I cant think of a better place for a buying experience.
I shall be back to drink coffee in the future.
Thank you John and Matt the dealer principle.
Nigel

September 12, 2025
Unprompted review
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Reply from farnhamhonda.co.uk

Hello Mr Newman
Thank you for your kind review.

Rated 5 out of 5 stars

Martin and Joe sorted out my service…

Martin and Joe sorted out my service plus got my suspension tweaked without me having to re book it
Very pleased

September 17, 2025
Unprompted review
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Reply from farnhamhonda.co.uk

Hi there, thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Friendly staff

Friendly and helpful staff, there to answer any question I had on purchasing my first bike

August 11, 2025
Unprompted review
farnhamhonda.co.uk logo

Reply from farnhamhonda.co.uk

Hi Ashley
Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

The service team were absolutely…

The service team were absolutely amazing!, for looking after my bike. Joe and Martin are wonderful guys to talk to for advice and any questions or concerns that I had with my bike. (And very friendly!)

September 17, 2025
Unprompted review
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Reply from farnhamhonda.co.uk

Hi Sam
Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

A great team, very helpful.

Great communication from the team at Farnham Honda, they always kept me updated during the purchase of my Hornet, they even helped out by giving me an earlier date for my first service as i was due to head to Spain and needed it done ASAP. Very happy with my dealings with them

March 3, 2025
Unprompted review
farnhamhonda.co.uk logo

Reply from farnhamhonda.co.uk

Hi Nick
Thank you for taking the time to leave us a review.

Rated 1 out of 5 stars

This time last year I bought a new…

This time last year I bought a new Honda monkey bike. And after two months and 126 miles I couldn’t start the bike because of a faulty battery. So I phoned you guys up and was told bring the bike in I live probably about thirty miles from you. I asked if I could bring just the battery in I was told no. I couldn’t ride the bike for obvious reasons and the bike sat for months after as I couldn’t be bothered to sort out. I ride a bmw and a triumph and I might just say Honda could learn a thing or two from those two dealerships. Very sad as the monkey is a fantastic little bike just let down by poor dealership interventions.

September 16, 2024
Unprompted review
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Reply from farnhamhonda.co.uk

Hi Joanne.
We are sorry we got it wrong. This will be shared internally to help us improve moving forward. We hope you're enjoying your Monkey bike still.

Rated 5 out of 5 stars

No hassle with Honda Farnham

Prompt response to enquiry. New bike arrived earlier than forecast date. No quibble trade in deal which satisfied my requirements.
Bike prepared with own Garmin and pillion bag and mudslinger offered for free.

September 1, 2025
Unprompted review
farnhamhonda.co.uk logo

Reply from farnhamhonda.co.uk

Hi Martin
Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Great Service

I sold a bike to Farnham Honda and dealt with Jon Robertson, he was very polite and made sure he gave me the best price possible. I would 100% use them again in the future.

June 12, 2025
Unprompted review
farnhamhonda.co.uk logo

Reply from farnhamhonda.co.uk

Thank you for taking the time to leave us a review

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