farnhamhonda.co.uk Reviews 55

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly approach, making every interaction pleasant and efficient. The service provided is frequently highlighted as outstanding, with many people appreciating the smooth sales process, excellent after-sales support, and efficient servicing. Reviewers are particularly impressed with the quality of the products, the no-pressure sales environment, and the willingness to offer test rides, ensuring a comfortable and informed purchase. However, some customers experienced issues with product quality, such as a faulty battery or a slipping clutch on a new bike, and also noted problems with missing parts like pillion seats. A few other people also felt that the administrative processes on collection day were too lengthy, and some had difficulty obtaining service history information.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the helpful... See more

Product

Clients share positive opinions on the product, with many expressing excitement about collecting their dream... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First experience with Farnham Honda. Received first class support from Sales team over the A-Z of my purchase, especially from John O. Bike is excellent but the staff were exceptional. Not all bike de... See more

Company replied

Rated 5 out of 5 stars

We arrived at your dealership and spoke to Jon Robertson who made us very welcome I was looking to buy a new Honda 500 Rebel he sorted out a test ride on a 500 Rebel demonstrator I was out on a ri... See more

Company replied

Rated 5 out of 5 stars

I bought 2 bikes last year and have a third on order from Farnham Honda this year. I have always had good dealings with whoever I have dealt with…hence I keep returning. I have 2 other Honda de... See more

Company replied

Rated 5 out of 5 stars

From the initial contact with John Osborne, I was kept informed at each stage of purchasing my Panigale. Matt also called to provide some historical info about the bike and its service history. Receiv... See more

Company replied


Company details

  1. Motorcycle Shop

Written by the company

Based in Farnham, Surrey, we are a modern Honda motorcycle dealership owned and run by enthusiasts for enthusiasts, delivering a professional and friendly service. Serving Farnham, Aldershot, Alton, Basingstoke, Bordon, Bracknell, Camberley, Chichester, Farnborough, Fleet, Guildford, Havant, Hindhead, Liphook, Portsmouth, Petersfield, Southampton, Woking, Weybridge and surrounding areas, we aim to offer the best service in town.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

55 reviews

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Rated 5 out of 5 stars

Diavel for Panigale PX

From the initial contact with John Osborne, I was kept informed at each stage of purchasing my Panigale. Matt also called to provide some historical info about the bike and its service history. Received an excellent PX figure for my Diavel and happy to have come to an agreement with Farnham Honda.

September 9, 2025
Unprompted review
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Reply from farnhamhonda.co.uk

Thank you for taking the time to leave us a review. I'm glad we could help.

Rated 5 out of 5 stars

Great sale/test ride experience.

I booked a test ride and really loved the bike, the salesman couldn't have been more helpful and gave us plenty of time with no hassle. The sale process itself was fully explained in terms that I could understand (never having bought a new bike before), and including the after-sales service and warranty. The bike has been back for first service and I'm looking forward to the second one after Christmas.

April 14, 2025
Unprompted review
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Reply from farnhamhonda.co.uk

Hi Linda. Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Friendly guys

Friendly guys, I bought my first motorcycle from them! Happy to let you try before you buy (not everywhere does). I'd definitely keep them on the shortlist for whatever my next purchase is! Plenty of 2nd hand stuff too, so there's always a lot of interesting bikes to look at, not just Honda.

November 4, 2024
Unprompted review
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Reply from farnhamhonda.co.uk

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Never had any problems and the staff…

Never had any problems and the staff are always happy to help. I've had problems with my bike this year and Honda are always there to help and got my bike back on the road.

August 18, 2025
Unprompted review
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Reply from farnhamhonda.co.uk

Thank you for taking the time to leave us a review

Rated 3 out of 5 stars

Not upto scratch

Ive been going to farnham Honda for a while now. they are one of my local dealers.
unfortunately, I've had some problems with them.
The first was when i bought a brand new bike with them, they sold me the bike with pillion pegs but no pillion seat. they told me i would have to buy a new one if i wanted one. I'll chalk this one up as my fault as i should have double checked.
The second problem was with the delivery. eventually it got delivered and they gave me a discount on delivery which was nice. it arrived with a scratch on the tank and when i first rode it, the clutch was slipping so much that it wouldn't go over 30mph.
When i emailed to let them know, i was told it was probably a problem with one of my settings for the e-clutch and not a problem with the adjustment itself. eventually i gave up communication and adjusted the clutch cable myself.
the bike went through the workshop checks before it was delivered to me and still came with a slipping clutch. someone must have test ridden it and still thought it was okay.
Lastly was trying to book in a service for warranty. every time i called, no one answered. i must have called 4-5 times before i gave up and just rode in to book in in person. i was booked in so far into the future that i had to go to reading honda instead to avoid having to wait months. The salesman i have dealt with has been very pleasant however the rest hasnt been upto scratch.
I will still go there as they are a reputable company and the salesmen have been a pleasure to deal with

March 13, 2025
Unprompted review
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Reply from farnhamhonda.co.uk

Hi Evan. I'm really sorry you have had a poor experience with us. Please can you send me your details so that I can try to help. My email address is matt.dent@farnhamhonda.co.uk
Kind regards.
Matt Dent
Dealer Principal

Rated 5 out of 5 stars

Great service that really helped a…

Great service that really helped a first time biker. CB125R was a peach too! I will be back

December 4, 2024
Unprompted review
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Reply from farnhamhonda.co.uk

Thank you for taking the time to leave us a review. :)

Rated 5 out of 5 stars

The Ultimate Honda dealership

I’ve bought quite a few bikes from Farnham Honda over the years, and I can honestly say they’ve been nothing short of exceptional every single time. Whether it's been a brand-new machine or a used gem, the experience has always been smooth, professional, and genuinely enjoyable.

Every member of staff — from sales to service — is knowledgeable, friendly, and passionate about what they do. I’ve dealt with Matt, Joe, Martin, John, Cameron, and Noah over the years, and every single one of them has gone above and beyond to make sure everything is spot-on. They take the time to understand what you're looking for, never pushy — just honest advice and top-level customer care.

A huge shoutout as well to the guys behind the scenes in the workshop — the unsung heroes who always make sure my bike comes back on time, in perfect condition, and ready to ride. When you’re riding high-performance machines and literally putting your life in their hands, you need to trust that everything has been done right and with these guys, you absolutely can. They always ensure the bike is 100%, and that kind of peace of mind is priceless.

They’re also true Fireblade specialists — their passion, experience, and knowledge of these bikes really shines through. If you're into Fireblades, this is the place to go.

What really sets Farnham Honda apart is the consistency. No matter how many times I've walked through their doors, I’ve always received 5-star treatment. It’s rare to find a dealership where you feel like more than just a customer here, you're genuinely looked after.

Highly recommend to anyone in the market for a bike or servicing — Farnham Honda is simply the best.

September 12, 2025
Unprompted review
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Reply from farnhamhonda.co.uk

Hi Ollie
Wow, thank you for taking the time to leave such an extensive review. :)

Rated 5 out of 5 stars

Fantastic staff team experience!

The team at Farnham Honda have always looked after me, couldn’t ask for a better sales and service team. Stella work guys!

September 5, 2025
Unprompted review
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Reply from farnhamhonda.co.uk

Hi Rob
Thank you for taking the time to leave us a review. :)

Rated 5 out of 5 stars

Purchased a new motorcycle

We arrived at your dealership and spoke to Jon Robertson who made us very welcome I was looking to buy a new Honda 500 Rebel he sorted out a test ride on a 500 Rebel demonstrator
I was out on a ride for a good hour and when I returned to the shop I decided to buy a new bike Jon was excellent explaining all about the necessary paperwork involved when we completed everything we arranged a date and time for me to collect the bike.
I would recommend anyone who wants to buy a motorcycle to use your dealership.
Regards
Fred Powell

September 3, 2025
Unprompted review
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Reply from farnhamhonda.co.uk

Hi Fred
Thank you for taking the time to leave us a review. :)

Rated 5 out of 5 stars

The guys @FarnhamHonda are very…

The guys @FarnhamHonda are very friendly, knowledgable, helpful and trustworthy. I would recommend them for all things that is great about biking. Great team, thanks for all the great service over the years 🫡

September 12, 2025
Unprompted review
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Reply from farnhamhonda.co.uk

Thank you for taking the time to leave us a review

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