farnhamhonda.co.uk Reviews 55

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly approach, making every interaction pleasant and efficient. The service provided is frequently highlighted as outstanding, with many people appreciating the smooth sales process, excellent after-sales support, and efficient servicing. Reviewers are particularly impressed with the quality of the products, the no-pressure sales environment, and the willingness to offer test rides, ensuring a comfortable and informed purchase. However, some customers experienced issues with product quality, such as a faulty battery or a slipping clutch on a new bike, and also noted problems with missing parts like pillion seats. A few other people also felt that the administrative processes on collection day were too lengthy, and some had difficulty obtaining service history information.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the helpful... See more

Product

Clients share positive opinions on the product, with many expressing excitement about collecting their dream... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First experience with Farnham Honda. Received first class support from Sales team over the A-Z of my purchase, especially from John O. Bike is excellent but the staff were exceptional. Not all bike de... See more

Company replied

Rated 5 out of 5 stars

We arrived at your dealership and spoke to Jon Robertson who made us very welcome I was looking to buy a new Honda 500 Rebel he sorted out a test ride on a 500 Rebel demonstrator I was out on a ri... See more

Company replied

Rated 5 out of 5 stars

I bought 2 bikes last year and have a third on order from Farnham Honda this year. I have always had good dealings with whoever I have dealt with…hence I keep returning. I have 2 other Honda de... See more

Company replied

Rated 5 out of 5 stars

From the initial contact with John Osborne, I was kept informed at each stage of purchasing my Panigale. Matt also called to provide some historical info about the bike and its service history. Receiv... See more

Company replied


Company details

  1. Motorcycle Shop

Written by the company

Based in Farnham, Surrey, we are a modern Honda motorcycle dealership owned and run by enthusiasts for enthusiasts, delivering a professional and friendly service. Serving Farnham, Aldershot, Alton, Basingstoke, Bordon, Bracknell, Camberley, Chichester, Farnborough, Fleet, Guildford, Havant, Hindhead, Liphook, Portsmouth, Petersfield, Southampton, Woking, Weybridge and surrounding areas, we aim to offer the best service in town.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

55 reviews

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1-star

No history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent people

Excellent people, fantastic service, highly recommended!

September 13, 2025
Unprompted review
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Reply from farnhamhonda.co.uk

Hi Chris
Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Have helpful

Great motorcycle dealer

April 2, 2025
Unprompted review
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Reply from farnhamhonda.co.uk

Thank you for taking the time to leave us a review.

Rated 1 out of 5 stars

I,m sorry to say it was a poor…

I,m sorry to say it was a poor experience from start to finish.
I would not purchase another bike from this dealer. It was not even valeted for me when I picked it up - it needed a clean.
Their only saving grace is a chap called Matt who has tried valiantly to put right issues.
I am still waiting for a reply from this dealer after another phone call to try to source a service history for this bike.
I bought the bike 01 April - today is 12 Sept!

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

A very pleasant experience

Great bunch of guys and customer service made my distance buying of my new Honda Rebel so easy. Great price and great service what more can you ask for.

November 28, 2024
Unprompted review
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Reply from farnhamhonda.co.uk

Thank you, Bradley

Rated 5 out of 5 stars

Great Service Great People

Been dealing with Farnham Honda for almost 20 years - service is great - people are great - wouldn't go anywhere else!

August 23, 2025
Unprompted review
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Reply from farnhamhonda.co.uk

Thank you for taking the time to leave us a review

Rated 4 out of 5 stars

Great branch everyone always happy to…

Great branch everyone always happy to help. I bought an nc750x after ordering it in black a week later I changed my mind and ordered the red one, it wasn't any trouble at all to change it.
My only grip was on thee day I picked the bike up it took2.5hours to go through the processes most of the paperwork should have been sorted before I arrived.

April 30, 2025
Unprompted review
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Reply from farnhamhonda.co.uk

Thank you, Debbie, for taking the time to leave us a review and sharing some feedback to help us improve.

Rated 5 out of 5 stars

Courteous, Helpful and No Pressure

I was greeted at the entrance as I arrived by a member of staff who asked if he could help me. A difference from my local dealers who seem to specialise in ignoring potential customers. The sales person (a djifferent person) was very patient with me even though I was looking at machines at the lower end of the price range as I am down sizing. As a result I placed an order but unfortunately will have to wait until the new year for delivery due to the manufacturer under estimating demand. I was not pressured to have optional accessories but have subsequently decided on one that I will order.

September 9, 2025
Unprompted review
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Reply from farnhamhonda.co.uk

Hi Keith, Thank you for taking the time to leave us a review. :)

Rated 5 out of 5 stars

Honda Farnham, friendly and accommodating

Honda Farnham always friendly, attentive, not intrusive and accommodating. Good range of stock and demo bikes (good coffee too) Service prices good, All over feel good factor - big smile👍😁

September 9, 2025
Unprompted review
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Reply from farnhamhonda.co.uk

Simon, thank you.

Rated 5 out of 5 stars

Test ride

Knowledgeable staff very friendly and helpful.After I took out a bike for a test ride there was no pressure for me purchase. I found the whole experience enjoyable and I am looking forward to getting my GB350S

Tim

September 6, 2025
Unprompted review
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Reply from farnhamhonda.co.uk

Thank you for taking the time to leave us a review

Rated 5 out of 5 stars

Honda Farnham

Bought my Harley Davidson from John at Honda Farnham and had a brilliant experience. The team was friendly, knowledgeable, and made the process easy. Love the bike – highly recommend!

August 20, 2025
Unprompted review
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Reply from farnhamhonda.co.uk

Thank you for taking the time to leave us a review. John is one of our longest-serving members of staff and is a valuable asset to us.

Rated 5 out of 5 stars

customer service

Brilliant customer service

February 10, 2025
Unprompted review
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Reply from farnhamhonda.co.uk

Thank you for taking the time to leave us a review

Rated 5 out of 5 stars

Great team, great bikes!

The team at Farnham Honda are super friendly and helpful, which is why I’ve just come back 10 years later after purchasing my first bike from them, to pick up a new 2025 CBR650R🔥. and it. is. sweet. 👌🙏 thanks guys!

September 12, 2025
Unprompted review
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Reply from farnhamhonda.co.uk

Thank you for taking the time to leave us a review, and thank you for your business.

Rated 5 out of 5 stars

Kind and helpful staff who had all the…

Kind and helpful staff who had all the time in the world for me. Hopefully when i collect my Triumph Scrambler she will be ready to go !!!
I am very excited to collect my dream bike on 23/9/25
Mike Adams

September 11, 2025
Unprompted review
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Reply from farnhamhonda.co.uk

Thank you for taking the time to leave us a review.

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