Farro has so many items you can’t get easily at supermarkets because it’s more than a supermarket it’s a specialty store as well. The large can of olive oil and frozen pretzels which I cook in the ov... See more
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Review summary
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Based on these reviews
Excelllent until it came to paying. Very confusing as bank visa debit did not show up immediately as most do…was explained that will not show until order is packed… guess to allow for no substi... See more
Company replied
Alexis and Stephanie were brilliant, you are fortunate to have them..however your online ordering system is/was the hardest I have ever experienced..you have an opportunity to purchase when there is n... See more
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We recently had a home delivery from Farro and the whole experience was outstanding. It started when ordering the items online was so easy, the food delivered was fresh and delicious even the courier... See more
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Company details
Written by the company
Farro has a fast, friendly and efficient online ordering service to bring your favourite Farro items to straight to your door. We offer same-day delivery with your orders picked, packed, and delivered by our personal shoppers, with a smile.
Contact info
Auckland, New Zealand
- farro.co.nz
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Farro
Thank you for your review!
Love Farro
Love Farro; only reason I didn’t give a top score was some of the produce should be marked down when damaged ie; capsicums ; wilted bags of lettuce, salad leaves etc that were still full price. I know you can’t help the impact of the weather but still sub-standard!
April 16, 2026
Reply from Farro
Thanks for your feedback! We will reach out to you directly regarding the produce and organise a refund for you.
Quick, Efficient and great value
Very quick and efficent clear about delivery and great unique items at really good and competitive prices to the standard chains.
April 22, 2026
Reply from Farro
Thanks for your review! We're so glad you had a good experience.
First time doing an online delivery…
First time doing an online delivery order and it was brilliant
April 22, 2026
Reply from Farro
Thanks so much! We look forward to serving you again.
Reply from Farro
Thank you for the great review!
Great for gifting
Ordered for a friend coming out of hospital. Everything was delivered as ordered on the day. Perfect experience.
April 22, 2026
Reply from Farro
Thank you for your lovely review! We hope your friend felt cared for :)
Be warned the butter Chicken is very
Be warned the butter Chicken is very, very spicy, to hot for me
April 21, 2026
Reply from Farro
Thanks for your feedback, and we’re sorry to hear it was too spicy for your taste. We’ll pass this on to our kitchen team as we know preferences can vary.
Excelllent until it came to paying
Excelllent until it came to paying. Very confusing as bank visa debit did not show up immediately as most do…was explained that will not show until order is packed… guess to allow for no substitutes… had to ring back HELP to clarify.. eventually showed a few days later just befor delivery..
Guess allowing substitutes fixes this but you don’t have to accept subs…
Would save Customer Help explaining…
Must add she was excellent…
April 20, 2026
Reply from Farro
Thanks so much for your detailed feedback, and we’re glad our Customer Care team could help clarify things for you. We appreciate your comments and will take this on board!
Great food and speedy service
Great food and speedy service but my order was wrong when it arrived.
One item was wrong but when I rang the service was great, I was refunded for the missing items and told to keep the incorrect item with an apology.
As the food is great I’ll be ordering again
April 20, 2026
Reply from Farro
Thanks so much for your feedback, we’re really pleased to hear our team was able to resolve this quickly for you. We appreciate your understanding and look forward to your next order!
Reply from Farro
Thank you for your review!
Not impressed really
I had difficulty navigating my order with a gift card and a new customer delivery discount. Then I got the wrong order. Not impressed really....
April 20, 2026
Reply from Farro
We’re very sorry to hear about your experience, and we understand how frustrating that must have been. We’re glad we were able to resolve this with your order, and appreciate you bringing it to our attention.
Prompt and efficient service
April 19, 2026
Reply from Farro
Thanks so much for your review, we’re really pleased to hear you enjoyed the service!
Reply from Farro
Thanks so much for your feedback, we’re so pleased to hear everything arrived as promised and that you enjoyed it!
Grapes and kiwi fruit were spoiled
Grapes and kiwi fruit were spoiled, broccolini lasted two days and then seemed perished. Not the greatest experience
April 13, 2026
Reply from Farro
We’re very sorry to hear this, as this is not the quality we expect from our produce. We’ll be in touch with you directly to get this sorted.
I love Farro
I love Farro, always have. I have only recently used their delivery service though. It’s top class just as you’d expect from Farro. Very useful if you can’t get to the store. Highly recommended.
April 9, 2026
Reply from Farro
We love that you love our delivery system as much as our stores!
Reply from Farro
Thank you for your review. We are pleased everything went so well!
Bad packaging
It was great that the packaging was absolutely ridiculous. It was a huge box with just the cards in the bottom and I thought that it was a waste for the environment and I’m not sure I’d do it again. Thank you.
April 13, 2026
Reply from Farro
Thanks for your feedback, we really appreciate you taking the time to share it. We’ll pass this on to our leadership team to review, as we’re always looking at ways to improve our packaging and reduce waste.
The expensive Brie was squished
The expensive Brie was squished. The avocados were not the best.
April 5, 2026
Reply from Farro
We’re so sorry to hear this, that’s really disappointing. We’ll be in touch with you directly to sort this out regarding the damaged items.
Reply from Farro
Thank you for your review. We're so pleased you enjoyed your Farro online experience and look forward to seeing you online again soon.
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