Farro has so many items you can’t get easily at supermarkets because it’s more than a supermarket it’s a specialty store as well. The large can of olive oil and frozen pretzels which I cook in the ov... See more
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Review summary
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Based on these reviews
Excelllent until it came to paying. Very confusing as bank visa debit did not show up immediately as most do…was explained that will not show until order is packed… guess to allow for no substi... See more
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Alexis and Stephanie were brilliant, you are fortunate to have them..however your online ordering system is/was the hardest I have ever experienced..you have an opportunity to purchase when there is n... See more
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We recently had a home delivery from Farro and the whole experience was outstanding. It started when ordering the items online was so easy, the food delivered was fresh and delicious even the courier... See more
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Company details
Written by the company
Farro has a fast, friendly and efficient online ordering service to bring your favourite Farro items to straight to your door. We offer same-day delivery with your orders picked, packed, and delivered by our personal shoppers, with a smile.
Contact info
Auckland, New Zealand
- farro.co.nz
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Easy solution at a time of need.
Was great to be able to send friends a couple of meals and some treats when they needed it and I was out of the country. Thanks for making it so easy and so reasonably priced!
February 28, 2026
Reply from Farro
Thank you Jo.
It is a great way to help families and friends out when you are not near by.
Great Alternative to a Supermarket
I shop online for pre-cooked meals and some specialty products. Also I always buy their sourdough bread to stock the freezer. I like I can get fresh vegetables and seafood. A great experience overall as they have a great selection of goods.
January 18, 2026
Reply from Farro
Thank you for your review. We are pleased you find our online service a good alternative.
Friendliness from ordering to delivery
The online ordering system is easy to navigate. The post order communication is great. The courier sent me a text when the box was delivered with a photo of it in our box. When I thanked him he said ‘You’re welcome’ I love the friendly helpful service from beginning to end and the food is excellent.
February 18, 2026
Reply from Farro
Thank you so much for your lovely review, Lorraine. We're so pleased you enjoyed your Farro online experience. We hope you enjoy your goodies and look forward to seeing you online again soon. Thank you for shopping with Farro.
Reply from Farro
Thank you for your kind review.
Reply from Farro
Thank you for taking the time to leave a review, Karen.
We are pleased that your delivery went so well.
Good scheduling and delivery. So-so meal selection process.
Was good. Easy to schedule the delivery.
My one complaint would be the filtering service for the meals on the website isn't great. It made it difficult to find the meals I wanted at the sizes I wanted on mobile. I'm sure if I was on my laptop it'd be fine, but the filtering is not great otherwise.
February 17, 2026
Reply from Farro
Thank you for your review. We appreciate your constructive feedback.
Reply from Farro
Thank you for your review. We are so pleased you enjoyed your Farro order.
Efficiency in collecting the order…
Efficiency in collecting the order together and getting it out to me.
February 10, 2026
Reply from Farro
Thank you for your kind review.
Wish there was Farro in Christchurch!
Seamless process of ordering some meals and treats for a family member. And super speedy delivery!
February 8, 2026
Reply from Farro
Thank you for your kind review.
Will it arrive in time for dinner?…
Booking on line OK as I have done this before but it was confusing before as a user of multiple gift cards.
No tracking option, a pity as reception isn't always as quick as they could be.
February 5, 2026
Reply from Farro
Thank you for your review and for the feedback. We appreciate you taking the time and will pass this on to our team.
Reply from Farro
Thank you for your review!
Appreciative
Really appreciate the on-time delivery, whilst the earliest delivery was a week away, I wasn't in a rush, so that didn't matter. The fact you also delivery rurally was a huge PLUS in my books. Thank you Farro - you were great!
January 23, 2026
Reply from Farro
Thank you for your kind review.
Alexis and Stephanie were brilliant
Alexis and Stephanie were brilliant, you are fortunate to have them..however your online ordering system is/was the hardest I have ever experienced..you have an opportunity to purchase when there is no stock back up..you call products differently to the names on the packets and it is SO confusing. Maybe a great I.T. team is needed?
January 27, 2026
Reply from Farro
Thank you so much for your candid and honest review — we really appreciate you taking the time to share it.
We’re so pleased to hear your kind words and will be sure to pass that on. We also appreciate your feedback on the online ordering experience; it’s incredibly helpful in highlighting where we need to improve.
Thanks again for letting us know where we’ve got things right and where we can do better.
Amazing service for the team at Farro
Amazing service for the team at Farro! Excellent communication with me regarding unavailable items and how/when they would be fulfilled, ended up getting exactly what I needed that day. Thank you so much!
January 26, 2026
Reply from Farro
Thank you so much for your review. We're so pleased you were happy with your Farro online experience and look forward to seeing you online again soon!
Reply from Farro
Thank you for your review!
Good online experience
Good communication as this is my first time to place an order
Thank You
Mike
January 23, 2026
Reply from Farro
Thank you for your review. We are so pleased you are happy with your Farro online experience and look forward to welcoming you online again soon.
I’ve had an excellent experience with…
I’ve had an excellent experience with Farro. The food was incredibly fresh and delicious. The online ordering process was straightforward and convenient, with quick delivery. I highly recommend shopping at Farro.
January 22, 2026
Reply from Farro
Thank you for your review Crystal.
We're pleased you have had such a good experience!!
Delivered to the wrong address despite…
Delivered to the wrong address despite instructions on the order and on a responding text advising pending delivery
January 19, 2026
Reply from Farro
Thank you for your review. As per your order, the delivery was made to the address in the delivery address field. Unfortunately, the order notes section is not accessible to our delivery partners for delivery address purposes. We are sorry for any inconvenience caused. Please feel free to contact our customer care team on 09 360 0499 or hello@farro.co.nz with any delivery queries or amendments, we're happy to help.
Great products and delivery was early.
January 18, 2026
Reply from Farro
Thank you for your kind review.
Good updates on progress of delivery
Good updates on progress of delivery
-nice options of ready meals to choose from
January 17, 2026
Reply from Farro
Thank you for your great review.
We are pleased you are enjoying the service.
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