Fashionable CanesReviews 

288
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent range and quality of products, noting that items are beautiful, functional, and made from substantial materials. Many highlight the top-notch customer service, which is described as fast, dependable, and very helpful, with agents providing quick and personal responses to inquiries. The ordering process is often noted as easy, with prompt delivery and efficient handling of any issues, including quick replacements for damaged items. However, some customers also noted occasional issues, such as a cane arriving too short or the design not covering the entire length as expected. A few other people also felt that a cane was too light for their support needs, or that a purchased item had minor cosmetic flaws like scratches.

What people talk about most

Product

People report positive experiences with the product, often praising the quality, sturdiness, and appearance... See more

Customer service

Customers consistently report highly positive experiences with customer service, describing it as excellent... See more

Quality

Customers consistently note positive experiences with quality, praising the sturdiness and premium materials... See more

Order

Consumers find order to be a positive experience, with many reviewers being repeat customers and expressing... See more

Service

Reviewers mention positive feedback about service, highlighting the excellent and efficient customer support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Though I haven't yet purchased a walking appliance, I have been looking at the different styles, materials, palm-grips, and customer ratings. My agent understood I'm a novice at this and helped me wit... See more

Rated 5 out of 5 stars

My cane arrived in perfect condition (packed by Rhian). I was worried about the quality, but this is made of substantial materials. Only one small point is unfortunately it does not have the brass tip... See more

Rated 5 out of 5 stars

Excellent range of products. Have bought different types from FC, and each one has been very high quality, and better than any other canes bought elsewhere. Customer service is excellent, from the fre... See more

Rated 5 out of 5 stars

I had some questions about an order I wanted to make, and I sent an email and got a quick personal response. I still had another questions, and got another quick, personal answer. That's what customer... See more


Company details

  1. Medical Equipment Supplier
  2. Fashion Accessories Store

Written by the company

www.fashionablecanes.com | Welcome to the Fashionable Walking Canes Facebook page! Cane Users and Collectors Welcome. Customer Service: 1-800-887-5185


Contact info

4.8

Excellent

TrustScore 5 out of 5

288 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(288)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shopping is very easy

Shopping is very easy , the customer service very helpful, & there return response is very caring , I think this is a wonderful company, considering they are dealing with walking assistance, I most definitely give this great company 5 stars all the way !

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Canes are Beautiful!

Canes are Beautiful, Won't buy canes from anyone
Fashionable canes has stand by what they sell.
There Staff is so nice and truly caring, I've bought canes in the pass from them, just got 3 more ,2 for Christmas gifts!

November 14, 2024
Unprompted review
Rated 1 out of 5 stars

Defective product

While very pretty, the aluminum cane is VERY unstable and wobbles. When contacting Customer Service I was told there is a set screw to adjust the wobbliness. There is no set screw or if there is, one would have to destroy an integral part of the cane to get to it still rendering the cane useless. Users would be better off purchasing a plain wooden cane. And the return/ refund policy just plain sucks given the faulty appliance. Make no mistake, this is an appliance and NOT an accessory no matter how pretty.

October 19, 2024
Unprompted review
Rated 5 out of 5 stars

Customer Service is outstanding

James went above and beyond to help me find a suitable cane. I am very particular and I was looking for a cane that had a slimmer diameter than standard canes I had found at Amazon. He sent me a list of all the canes that would accommodate me. I will always purchase from Fashionable Canes. Customer service is the best!

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Incorrect shipping address correction

I have had contact by email with both Chenelle Smith and James P. They seemed to understand the urgency of my request. Somehow autocorrect changed my shipping address. I feel they understood my concern regarding this issue. Thanks to both of them for their help!

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

Politeness and professionalism

I had questions and they were answered quickly and politely. This seems to be a great company with very proud and professional employees. I have now ordered two canes from them and anxiously awaiting their arrival.

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

Quality products, Great people to deal with

From great customer service, very fast shipping great fraud check protects me as well.
The product I bought was so well made classy and I received so very quick! For my next one I’ll be back!
Perfect transaction 2 times over 15 years!

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

I have long search for a qualitativ…

I have long search for a qualitativ good Cane who you can use..Amazing Work and Art.. Great Support and Help, I be really happy I have find you..because nowadays is rare that some sell Quality who you can use and looks nice too, not Quantity just for make profit.

August 21, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look