Fashionable CanesReviews 

288
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent range and quality of products, noting that items are beautiful, functional, and made from substantial materials. Many highlight the top-notch customer service, which is described as fast, dependable, and very helpful, with agents providing quick and personal responses to inquiries. The ordering process is often noted as easy, with prompt delivery and efficient handling of any issues, including quick replacements for damaged items. However, some customers also noted occasional issues, such as a cane arriving too short or the design not covering the entire length as expected. A few other people also felt that a cane was too light for their support needs, or that a purchased item had minor cosmetic flaws like scratches.

What people talk about most

Product

People report positive experiences with the product, often praising the quality, sturdiness, and appearance... See more

Customer service

Customers consistently report highly positive experiences with customer service, describing it as excellent... See more

Quality

Customers consistently note positive experiences with quality, praising the sturdiness and premium materials... See more

Order

Consumers find order to be a positive experience, with many reviewers being repeat customers and expressing... See more

Service

Reviewers mention positive feedback about service, highlighting the excellent and efficient customer support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Though I haven't yet purchased a walking appliance, I have been looking at the different styles, materials, palm-grips, and customer ratings. My agent understood I'm a novice at this and helped me wit... See more

Rated 5 out of 5 stars

My cane arrived in perfect condition (packed by Rhian). I was worried about the quality, but this is made of substantial materials. Only one small point is unfortunately it does not have the brass tip... See more

Rated 5 out of 5 stars

Excellent range of products. Have bought different types from FC, and each one has been very high quality, and better than any other canes bought elsewhere. Customer service is excellent, from the fre... See more

Rated 5 out of 5 stars

I had some questions about an order I wanted to make, and I sent an email and got a quick personal response. I still had another questions, and got another quick, personal answer. That's what customer... See more


Company details

  1. Medical Equipment Supplier
  2. Fashion Accessories Store

Written by the company

www.fashionablecanes.com | Welcome to the Fashionable Walking Canes Facebook page! Cane Users and Collectors Welcome. Customer Service: 1-800-887-5185


Contact info

4.8

Excellent

TrustScore 5 out of 5

288 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(288)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Shipped wrong item and could not ship overnight so offered to ship gift direct and include apology note. Was for birthday party tomorrow. Very happy with their customer service.

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

I emailed Fashionable Canes with a…

I emailed Fashionable Canes with a minor complaint, and Kate responded immediately. As soon as she understood exactly the problem, she not only replaced my cane, but even replaced it with a higher quality product, and would not let me pay the difference. I am very impressed with customer service at Fashionable Canes!

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

High quality cane with beautiful wood

High quality cane with beautiful wood as described. Great price. Very quick shipping. Fashionable Canes included a cane holder which is perfect for my needs. I highly recommended Fashionable canes. Great customer service

June 14, 2024
Unprompted review
Rated 1 out of 5 stars

Just poor quality copies of Neo Walk

These walking sticks are poor quality copies of UK Neo Walk who work hard for the disabled commnity. I feel bad for them being copied, colours, shapes the lot. They've even jumped on the MS collab Neo Walk did and are copying that. I bought a obsidian helix light up from Fashionable Canes. It does not light up and came with weird marks all over it. Can't get the rubber bottom off. I wrote to them asking for a refund but told no. Customer service was terrible, te mail I got back was so rude. Honestly don't know how this company has stayed in business. AVOID AVOID

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

Upgrade to a BadA Today!!!!

This cane was a gift for my husband. He was extremely excited to get it and is even more excited to strut around town with it. The cane is so lightweight and the craftsmanship is beyond belief!!! Love the carbon fiber material! I even made a small mistake with the engraving and they are correcting my error for free with no questions asked. Shipping was quick and the 10% discount was a wonderful bonus

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

BEST Customer Service!

Fashionable Canes has the BEST customer service! I had an issue with a cane I purchased as a Christmas present and Kate was an absolute joy to work with. Kate was very understanding and was able to resole my issue quickly. Fashionable Canes will now be my Go-To for canes in the future.

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

First impressions matter.

I made a mistake on my very first order and with minutes on the phone the order was changed. Great customer service and I have
every reason to expect the delivery of a quality product. Looking forward to receiving my new cane. Thank you

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

Very good company

This is a top notch
company.
Do not hesitate to do business with them.
Their customer service is especially great.
And their canes are of a great quality. I would definitely recommend them to anyone needing one.

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Once I managed to get through to an…

Once I managed to get through to an actual person things were great!

But your website is rubbish!

And since I want to order a personalized sword cane I will have to do by descriptive and hopefully I will get what I want.

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

"Zelix"🦓, as I've named my StyleStix, is a Complete Show Stopper ❣️

This Cane & accessories are EVERYTHING I could have hoped for🥰. I have EDS which is represented by Zebra striped ribbon. I saw the "Obsidian Helix" with the offset Q handle, and just fell in love. Just arrived today and the standing base option was available, as well as black satin chain wristband to fit. Honestly I love it more in person 🤩 than I did in the photos. It's got the Zebra stripe Vibes all through the inside of the clear shaft and paired with black base satin wristlet it is absolutely Stunning✨️!
It is so much more beautiful AND classy, in person than you can possibly imagine in photos. Not to mention it can literally go with & match pretty much Anything & Everything...
Definitely will be ordering from FashionableCanes again soon for a few accessories for my Other cane. But as of now, I'm more than pleased! And I can't wait to get to show off my new, by my side, All-day Everyday "Zelix"🦓 (I already named it, lol) and Sure to be telling everyone about your company and awesome customer service, vs the previous company that I had tried working with and paid 300$ for one stick, after conversion rates, only to receive the wrong handle & unless I Paid to send it back, to get the stick I ordered replaced & corrected...
N2m the only "customer service" I received was via Instagram and would not even respond to me via website.
I have been looking for a American company, and finally found exactly what I was looking for plus so much more! Please send me some business cards to pass out around the hospital.
Because this beauty is bound to get tons of questions and comments. N2m American made, affordable, and excellent customer service. Blows the rest out of the water, and will surely be getting you alot of referrals, as I had with previous company I delt with, but most found prices too much... due to conversion rates & shipping costs. The entire hospital knows about them now, but FashionableCanes will definitely get more traction as the ordering, pricing, and quick delivery, customer service will certainly quickly become the all-time go-to for gorgeous canes, all accessories possibly need and quality service for the whole hospital.
So if available or possible Please Send me some Business Cards 🙏 to hand out! And Do-Not-Ever get rid of StyleStix (lucite canes in general in different colors or designs) and the plethora of different cane accessories (to customize & tailor to each individuals needs and/or style.) Because that's what everyone loves and is looking for! Walking aides that you can customize to fit your personality, style, but also cover any particular needs (ie.a Base instead of typical Tip on mine due to my vertigo, pots, and tremors.) Plus it stands alone, so I won't have someone yelling "ARE YOU OKAY!?" Everytime my cane would slide down the wall or whatever, and falls on the floor, yay finally❣️

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

So far it's been a positive experience

They had what I was looking for it was very educational and insightful as to what their product was the company seems to be nice inappropriate they seem to be on point as far as sending out their shipments I have not yet received my shipment but they're following it quite well I enjoy the fact that they send me messages of the tracking to keep me informed of when I'm going to get my shipment and the rapid response to my messages
And they've also been very helpful at answering my questions

March 9, 2024
Unprompted review

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