Fashioncrib SA Reviews 

453
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 134 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that navigating the online store to place new orders is very simple, and packages usually arrive quickly without trouble. Many consumers additionally appreciate the excellent quality of the sneakers, noting that the products are comfortable, fit well, and arrive in great condition. However, some people mentioned experiencing significant delivery delays and receiving absolutely no response to their urgent messages when trying to track orders. A few customers also noted receiving incorrect shoe sizes or completely wrong items, alongside facing major difficulties in reaching support for returns.

What people talk about most

Order

People report ambiguous experiences with order processing and delivery. While some reviewers praise quick... See more

Product

Users describe ambiguous interactions with product, reflecting a wide split in customer experiences. On one... See more

Delivery service

Consumers find delivery_service to be ambiguous, reflecting a wide split in customer experiences. Many... See more

Service

Reviewers mention ambiguous feedback about service, with opinions heavily divided. Many customers express... See more

Response time

Customers had negative experiences with response time, frequently expressing frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I finally got my shoes after the long wait. I love my shoes,they true to size and comfortable. I just had to wait longer than I anticipated with no communication from fashioncrib but I guess it was wo... See more

Rated 5 out of 5 stars

From using the website to order to actually receiving the parcel, everything was quick and efficient. No nonsense, just good service. Will definitely be buying from them again. When the shoes arrived,... See more

Rated 5 out of 5 stars

They are legit 🤞🏾 I went from placing my order to receiving tracking details in the same day. Order arrived in 3 days and thank you so much for great customer service. I will keep ordering again and... See more

Rated 5 out of 5 stars

After so busy season delays , I received my sneakers, a choice of sizes too . I’m most satisfied with the service and friendliness of staff. Be patient with response times, you could be led to think s... See more


Company details

  1. Clothing Store

Written by the company

Fashioncrib SA is one of the most leading online shops outselling clothing, sneakers and tekkies in South Africa.


Contact info

3.2

Average

TrustScore 3 out of 5

453 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.2

All reviews

(453)

134 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Firstly

Firstly, the product delivery was fast, I'm not gonna lie
I wasn't expecting it so soon
Also the product was in good condition
I swear I'm going to buy again soon

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

From using the website to order to…

From using the website to order to actually receiving the parcel, everything was quick and efficient. No nonsense, just good service. Will definitely be buying from them again. When the shoes arrived, they were very good quality and in excellent packaging. 10/10 experience.

February 19, 2026
Rated 1 out of 5 stars

I haven't receive my order yet it's…

I haven't receive my order yet it's delaying

February 17, 2026
Fashioncrib SA logo

Reply from Fashioncrib SA

Hi Athambile,

Thank you for your feedback and we sincerely apologise for the delay you experienced at the time of your review. Your order was still in transit with the courier when the review was posted, which unfortunately caused understandable frustration.

We are pleased to confirm that Order #53932 has since been successfully delivered. We truly appreciate your patience and understanding while we completed the delivery process.

If you require any further assistance or have any concerns, please feel free to contact our support team calls at +27 69 442 5466 or email sales@fashioncrib.co.za — we are always happy to assist.

Kind regards,
Fashion Crib SA Support Team

Rated 1 out of 5 stars

I not happy about the I return the…

I not happy about the I return the sneakers but they refuse to give refund and NIKE sneakers I was not happy with because is a FAKE and I return it in time since last year December they don't want to refund me they keep on telling me that after 48 hours you will get the refund till today they even charge me the collection money for order but today they I didn't not return within 21 days but I return it in 7 day Fashioncrip is a BIG SCAM when you chart with them they are not responding they took 2 days to respond their Phone is ringing with no answer they SCAMMED me till today waiting my refund they said I must but they will not refund it

December 12, 2025
Unprompted review
Rated 3 out of 5 stars

First off all thanks for the most…

First off all thanks for the most reasonable price of Airforce 1's but the reason for me not rating 5 stars is because I was not able to track my order with the tracking number..I tried calling no answers.. tried WhatsApp no feedback too..then eventually I went into panick mode started searching if you'rl are legit coz I had just been scammed recently..I went on your Facebook and saw all the negative feedback from people who have about 8 mouths orders not delivered & no feedback..I thought I was scammed..but then I inboxed then I was told my package will arrive tomorrow not later than 4pm

Eventually it came but the reason for not rating the 5th star is the courier guy.i was at work during delivery so I asked my mom to collect for me.she told me the guy was giving her attitude and criticising that he doesn't feel safe for him to deliver at my house because of the street (gravel)so my mom had to go and collect the package herself

That's why I'm rating 3star because of the lack of customers service.& I don't think I'm ever going to purchase from fashioncrib again

But all in all thanks for keeping your word got my sneakers and I'm happy

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

Patience paid off

After so busy season delays , I received my sneakers, a choice of sizes too . I’m most satisfied with the service and friendliness of staff. Be patient with response times, you could be led to think something is awry. All good now.

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Service

I bought shoes and was delivered 9 Jan, immediately requested return for a smaller size. Received feedback a week later and was told to pay courier fees which I did. No courier has collected and I have been calling, emailing and messaging on WA but no response at all. I even went to the address in CPT but no store there. I want these shoes collected and a size 3 returned or a full refund of shoes and courier fee, this service is appalling and would not recommend them at all!!!

January 9, 2026
Unprompted review

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