Fashioncrib SA Reviews 

453
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 134 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that navigating the online store to place new orders is very simple, and packages usually arrive quickly without trouble. Many consumers additionally appreciate the excellent quality of the sneakers, noting that the products are comfortable, fit well, and arrive in great condition. However, some people mentioned experiencing significant delivery delays and receiving absolutely no response to their urgent messages when trying to track orders. A few customers also noted receiving incorrect shoe sizes or completely wrong items, alongside facing major difficulties in reaching support for returns.

What people talk about most

Order

People report ambiguous experiences with order processing and delivery. While some reviewers praise quick... See more

Product

Users describe ambiguous interactions with product, reflecting a wide split in customer experiences. On one... See more

Delivery service

Consumers find delivery_service to be ambiguous, reflecting a wide split in customer experiences. Many... See more

Service

Reviewers mention ambiguous feedback about service, with opinions heavily divided. Many customers express... See more

Response time

Customers had negative experiences with response time, frequently expressing frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I finally got my shoes after the long wait. I love my shoes,they true to size and comfortable. I just had to wait longer than I anticipated with no communication from fashioncrib but I guess it was wo... See more

Rated 5 out of 5 stars

From using the website to order to actually receiving the parcel, everything was quick and efficient. No nonsense, just good service. Will definitely be buying from them again. When the shoes arrived,... See more

Rated 5 out of 5 stars

They are legit 🤞🏾 I went from placing my order to receiving tracking details in the same day. Order arrived in 3 days and thank you so much for great customer service. I will keep ordering again and... See more

Rated 5 out of 5 stars

After so busy season delays , I received my sneakers, a choice of sizes too . I’m most satisfied with the service and friendliness of staff. Be patient with response times, you could be led to think s... See more


Company details

  1. Clothing Store

Written by the company

Fashioncrib SA is one of the most leading online shops outselling clothing, sneakers and tekkies in South Africa.


Contact info

3.2

Average

TrustScore 3 out of 5

453 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(453)

134 reviews in the last 12 months

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Rated 1 out of 5 stars

Scam

Fashion cribSA is the worst online shop I have ordered from. My order came after a very long time, they only delivered after I have threatened them to take legal action against them. When my sneakers finally arrived , it was the wrong size and color, tried calling them they don't answer either emails, calls or whatsapp messages. The worst of it all is that shoes are fake, it's funny because you can even see the packaging. The sneakers are very bad. As for the logging a return and refund, it's a nightmare 😭

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

Untrustworthy Retailer with potentially Fake Goods!

I placed an order a pair of Nike trainers on 11 Jan '25 (Order #51963) . The package was delivered on Wed 14 Dec (I was happy with the fast delivery). To my shock, the pair of shoes i received was NOT what I had ordered. My first POA was to call them - no answer. (I called about 8 times). I then sent an email, as well as WhatsApp and explained my situation & to my shock I received the following response (via WhatsApp) "Sorry for the inconvenience caused as we ran out of stock on the air max 90 recraft so we thought that we'd have been a good replacement". I was never called to explain the pair I had ordered is out of stock nor was I offered the opportunity to decide if I would be happy with this replacement pair. They then explained that they would arrange for collection from Courier Guy of the package and would initiate the refund after they receive the item. They informed me item would be picked up "before friday". No return Waybill (or waybill number) was sent to me....and I have been following up everyday on the return of the wrong package and I am being ghosted. The only response I have received is "They haven't collected yet?" I took it upon myself to call Courier Guy today and they confirmed that no return collection has been initiated.... and so basically I was lied to. I am SO frustrated and annoyed, I want my money back! Avoid this retailer/store at all costs! They don't seem to be a trustworthy retailer and are extremely terrible at communication! I wish I had read these reviews before I ordered from them! I am definitely going to go to the ends of the earth to ensure that they are attended to by the authorities and will report them to EVERY legal & government entity I can. Including Nike Corporation. You cannot keep messing around with innocent people and their monies..... and think you can get away with it! This is scum behaviour.

January 14, 2026
Unprompted review
Rated 1 out of 5 stars

They told us they were hijacked in…

They told us they were hijacked in Ennerdale, afterwards they didn't communicate they didn't even told us what was happening with our parcels. They never returned our money

December 29, 2025
Unprompted review
Fashioncrib SA logo

Reply from Fashioncrib SA

Good day. Order tracking tcgfash46369.

Courier records indicate order was delivered successfully. We do have proof of delivery. once off PIN was entered successfully by receiver indicating it was delivered at the correct address. Kindly reach out so we can resolve this issue ASAP

Regards
Sales team
069 442 5466
sales@fashioncrib.co.za

Rated 1 out of 5 stars

SCAM ALERT

I’ve tried all forms of communication ( emails, phone calls, WhatsApp, facebook, instagram even tiktok and no response at all from Fashioncrib.

This is a total scam.

I think everybody should report them so that nobody else will fall into this trap again.

December 26, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered nike portal for my daughter…

I ordered nike portal for my daughter on the 06/12/2025, I only received an email with the invoice for my order. When I called them to check on the progress of my my order they told me they are still processing the order. On the 26/12/2025 I received an email saying that they have refunded my money,am waiting for the refund even now. Now when I call them they don't answer my calls I have even an email enquiring about the money no response. I am disappointed about their customer service,and my money is gone.

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

That this company is a fraud and must be reported to the authorities.

I bought Nike portal on 2025-12-12 and only received my order on 2025-12-29. On top that the sneakers delivered are incorrect plus the price for the wrong delivered sneakers is R899 and the one bought and paid for is R1599.00. I called them no response, dropped them an email and sent WhatsApp messages but still no response. Their after sales service really sucks.

December 29, 2025
Unprompted review
Rated 1 out of 5 stars

I had ordered two pair of White…

I had ordered two pair of White Airforce Nike and I have only received one pair today, and even after multiple efforts of reaching out in various platforms, I am unable to reach them. I called the Courier company which was delivering my parcel and they seem to be the only people to care about this matter.

So hopeless

December 30, 2025
Unprompted review
Rated 1 out of 5 stars

Fake Shoes

Your shoes are fake... smells like glue, and the material is cheap.
Very disappointed

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

Good morning I'm still waiting for my…

Good morning I'm still waiting for my sons sneakers today is the 30th December now and you told me it wil be delivered like in yesterday or today I sent messages but no reply if it is not delivered I want my sons money that he can buy him sneakers at some other places because my son is very angry because hy is supposed to get it before kersfees and yet still nothing please reply on my messages that I know whts goes for what please

December 30, 2025
Unprompted review
Rated 1 out of 5 stars

Scamed by fashioncrib

Still waiting for my order to be delivered ,i orderded on 10 dec2025 sneakers for my son on fashioncrib they stated that orders take3-5 working days till today i have not recieved the sneakers is the 28 dec 2025 and when i called they said the sneakers will be delivered before 24 dec 2025 or they will give a refund im still waiting now they fone calls dont go through and they dont respond on whtsapp nor on emails
........fashioncrib deliverd today on 07 january 2026

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Its best to read reviews before make a purchase,otherwise you will be in the list of dissatisfied customers..very poor service

I sent my order on 28 november, received a wrong order on 5 December, called to let them know that im no longer interested and I need my refund. They promised to send courier to come pick up the order so they can refund but to no avail, I kept on calling and the last guy I spoke with said his name was Pardon and he will fix the issue in within. 2 days. Its now 3 weeks and nothing has been done, im totally disappointed 😞 their communication system is very poor they dont respond watsaap their email adress ain't going through, if they manage to answer the call all they do is lie. @Fashioncrib fix your mess or else no one will ever want to do business with you...

December 5, 2025
Unprompted review
Rated 2 out of 5 stars

Reply

I hope you are well.

I have noticed that my cell phone number was not written in full on my details, as two digits appear to be missing. Kindly note that my correct cell phone number is 068 211 0931.
Please update your records accordingly to avoid any communication or delivery issues.Thank you for your assistance. I look forward to your confirmation.
Tshidi Maputle

December 23, 2025
Unprompted review

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