Fashioncrib SA Reviews 

453
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 134 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that navigating the online store to place new orders is very simple, and packages usually arrive quickly without trouble. Many consumers additionally appreciate the excellent quality of the sneakers, noting that the products are comfortable, fit well, and arrive in great condition. However, some people mentioned experiencing significant delivery delays and receiving absolutely no response to their urgent messages when trying to track orders. A few customers also noted receiving incorrect shoe sizes or completely wrong items, alongside facing major difficulties in reaching support for returns.

What people talk about most

Order

People report ambiguous experiences with order processing and delivery. While some reviewers praise quick... See more

Product

Users describe ambiguous interactions with product, reflecting a wide split in customer experiences. On one... See more

Delivery service

Consumers find delivery_service to be ambiguous, reflecting a wide split in customer experiences. Many... See more

Service

Reviewers mention ambiguous feedback about service, with opinions heavily divided. Many customers express... See more

Response time

Customers had negative experiences with response time, frequently expressing frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I finally got my shoes after the long wait. I love my shoes,they true to size and comfortable. I just had to wait longer than I anticipated with no communication from fashioncrib but I guess it was wo... See more

Rated 5 out of 5 stars

From using the website to order to actually receiving the parcel, everything was quick and efficient. No nonsense, just good service. Will definitely be buying from them again. When the shoes arrived,... See more

Rated 5 out of 5 stars

They are legit 🤞🏾 I went from placing my order to receiving tracking details in the same day. Order arrived in 3 days and thank you so much for great customer service. I will keep ordering again and... See more

Rated 5 out of 5 stars

After so busy season delays , I received my sneakers, a choice of sizes too . I’m most satisfied with the service and friendliness of staff. Be patient with response times, you could be led to think s... See more


Company details

  1. Clothing Store

Written by the company

Fashioncrib SA is one of the most leading online shops outselling clothing, sneakers and tekkies in South Africa.


Contact info

3.2

Average

TrustScore 3 out of 5

453 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.2

All reviews

(453)

134 reviews in the last 12 months

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Rated 1 out of 5 stars

I am writing to express my…

I am writing to express my disappointment with the poor service I have received regarding my recent order, which was supposed to arrive on 24th December 2025.

This order was placed well in advance with the expectation that it would be delivered on time, especially given the importance of the date. However, the delivery did not arrive as promised, and I have received no clear communication or satisfactory update explaining the delay. This lack of reliability and communication is extremely frustrating and unacceptable.

Because of this failure, the purpose of the order has been completely undermined. I expected a higher standard of service, particularly during a busy period when accurate delivery timelines and customer support are essential.

I would appreciate an immediate explanation for the delay, along with details on when I can realistically expect my order. I would also like to know what steps will be taken to address this inconvenience.

I look forward to your prompt response and a resolution to this matter.

December 24, 2025
Unprompted review
Rated 1 out of 5 stars

Total Scam

Total Scam. You may as well donate the money you intend on spending at Fashioncrib SA to a non profitable charity, because you won't receive any product after making an online purchase. The company doesn't provide any tracking details, they don't respond to emails and WhatsApp, and the location of the premises is non existent. Stay away unless you willing to give away free money to this rip off business.

December 12, 2025
Unprompted review
Fashioncrib SA logo

Reply from Fashioncrib SA

Dear Wazeer,

Thank you for your feedback. We would like to clarify the situation regarding your order #44577.

Your order was successfully processed and fully refunded on 26 December 2025 due to the purchased size being out of stock. The full amount of R1150.00 was returned to your original payment method,

There was no intention to withhold a product or funds. Unfortunately, stock availability can change rapidly, and once this was identified, the refund was issued immediately. This is also recorded in our system under the reason “No stock.”

We do respond to customer queries; however, during peak periods, responses may take longer than usual. We acknowledge your frustration and regret any inconvenience caused.

We respectfully disagree with the characterization of our business as a scam, as no payment was retained and the matter was resolved via a full refund.

Should you require proof of refund or wish to discuss this further, you are welcome to contact us directly.

Kind regards,
Fashioncrib SA Support Team
Sales@fashioncrib.co.za
+27 69 442 5466

Rated 5 out of 5 stars

I placed my order on the 18th of…

I placed my order on the 18th of December for my son sneakers, my order was deliverd on the 24th of December. Thank you Fashioncrib SA for making my son Christmas day a special one

December 24, 2025
Unprompted review
Fashioncrib SA logo

Reply from Fashioncrib SA

Dear Nokuthula,

Thank you so much for taking the time to share your experience with us. 🌟

We are truly happy to hear that your son’s sneakers were delivered in time for Christmas and that we could help make his Christmas Day a special one. Moments like these are exactly why we do what we do.

Your support and kind words mean a lot to the Fashioncrib SA team. We look forward to assisting you again in the future.

Wishing you and your family all the best.

Warm regards,
Fashioncrib SA Team

Rated 1 out of 5 stars

I would never ever recommend this…

I would never ever recommend this fashioncrip i dont know what micky mouse operation they run here but if you like trouble and stress buy i hope your heart is strong this place do not deserve to be selling products i will write to the competition commission also and a formal complain against these rubbish company

December 15, 2025
Unprompted review
Fashioncrib SA logo

Reply from Fashioncrib SA

Dear Benito,

Thank you for bringing your concerns to our attention. We are sorry to hear that your experience with us has caused frustration and stress — this is certainly not the level of service we aim to provide.

Your order was successfully received and payment processed, and it is currently marked as processing in our system. We are pleased to confirm that your order is scheduled to be shipped tomorrow as a matter of priority.

We understand how delays or unclear communication can be upsetting, and we sincerely apologise for any inconvenience this may have caused. Our team is committed to ensuring your order is dispatched promptly and reaches you as quickly as possible.

We would appreciate the opportunity to resolve this matter directly and restore your confidence in our service. Should you have any further concerns, please feel free to
Email us sales@fashioncrib.co.za and we will assist you immediately.

Thank you for your patience and understanding.

Kind regards,
Customer Support Team
Fashioncrib SA

Rated 1 out of 5 stars

Placed and order on the 16 of December…

Placed and order on the 17 of December 2025 till now no response from This so called Fashioncrib!!they don't even respond to emails nor Phone calls!!I Would advise anyone to buy from this soo called Fashioncrib,Their customer service is really poor..... Ordered online from NEO MART ON THE SAME DATE 16 DECEMBER 2025 THEY DELIVERED ON THE 18 OF DECEMBER,GET ADVICE FROM NEO MART FASHIONCRIB WE WORK HARD FOR OUR MONEY, THIS TIME YOU NOT GETTING AWAY WITH THIS!!!

December 20, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a pair of takkies for my son

I ordered a pair of takkies for my son. They promised to delivered between the 16th-19th December. I called yesterday and asked for my tracking number er which they promised to send once the driver picks up saturday and I even asked do they do deliveries on a Saturday. The person I spoke to told me yes because it's festive season and he wanted the takkie for Xmas. Today I call nobody picks up and they haven't been responding to WhatsApp messages. I worked my butt off to get my son his first pair of Nikes for Xmas and now this. The every reason I don't like online purchases from companies I am not familiar with. If I do not get my shoes I will not leave it like this. Robbing people out of their hard earned money. It's pathetic to be honest. If you cannot deliver a service don't run a business period.

December 16, 2025
Unprompted review
Rated 1 out of 5 stars

I am very dissatisfied with your subpar…

I am very dissatisfied with your subpar service.

Firstly, the order was meant to arrive between the 2nd and 4th of December, but it arrived later than expected, on the 13th. Secondly, the size and color of the shoe are incorrect.
They have promised to send a courier guy to collect them for the correct purchase. I am still waiting for a courier guy.

December 18, 2025
Unprompted review
Rated 1 out of 5 stars

I've been scammed

I ordered on the 3rd of December it's now the 18th
I really feel like I've been scammed because no one is answering my phone calls
The customer service is really the worst I've ever experienced and I always order things online but Fashioncrib is literally just a scam,they can't be a real company and also be this bad

December 3, 2025
Unprompted review
Rated 1 out of 5 stars

Worst service 😡🤬😡🤬😡🤬

Im am absolutely disappointed with the service. I placed an order early in december for a Christmas gift. I have been promised shipping everyday and till today nothing. Nobody answers the blady phone. Nobody responds to emails and the blady employees on WhatsApp told me to relax il get my order. Is this company a scam?

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

I finally got my shoes after the long…

I finally got my shoes after the long wait. I love my shoes,they true to size and comfortable. I just had to wait longer than I anticipated with no communication from fashioncrib but I guess it was worth it in the end. Thanks so much fashioncrib for taking my first review in to consideration 😊

December 11, 2025
Unprompted review

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