Fashioncrib SA Reviews 

453
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 134 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that navigating the online store to place new orders is very simple, and packages usually arrive quickly without trouble. Many consumers additionally appreciate the excellent quality of the sneakers, noting that the products are comfortable, fit well, and arrive in great condition. However, some people mentioned experiencing significant delivery delays and receiving absolutely no response to their urgent messages when trying to track orders. A few customers also noted receiving incorrect shoe sizes or completely wrong items, alongside facing major difficulties in reaching support for returns.

What people talk about most

Order

People report ambiguous experiences with order processing and delivery. While some reviewers praise quick... See more

Product

Users describe ambiguous interactions with product, reflecting a wide split in customer experiences. On one... See more

Delivery service

Consumers find delivery_service to be ambiguous, reflecting a wide split in customer experiences. Many... See more

Service

Reviewers mention ambiguous feedback about service, with opinions heavily divided. Many customers express... See more

Response time

Customers had negative experiences with response time, frequently expressing frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I finally got my shoes after the long wait. I love my shoes,they true to size and comfortable. I just had to wait longer than I anticipated with no communication from fashioncrib but I guess it was wo... See more

Rated 5 out of 5 stars

From using the website to order to actually receiving the parcel, everything was quick and efficient. No nonsense, just good service. Will definitely be buying from them again. When the shoes arrived,... See more

Rated 5 out of 5 stars

They are legit 🤞🏾 I went from placing my order to receiving tracking details in the same day. Order arrived in 3 days and thank you so much for great customer service. I will keep ordering again and... See more

Rated 5 out of 5 stars

After so busy season delays , I received my sneakers, a choice of sizes too . I’m most satisfied with the service and friendliness of staff. Be patient with response times, you could be led to think s... See more


Company details

  1. Clothing Store

Written by the company

Fashioncrib SA is one of the most leading online shops outselling clothing, sneakers and tekkies in South Africa.


Contact info

3.2

Average

TrustScore 3 out of 5

453 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 week

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3.2

All reviews

(453)

134 reviews in the last 12 months

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Rated 1 out of 5 stars

It's a scam

It is my first time ordering on this side and i bet i will never ever, i wish i could have listened to the other nagative reviews.

I place the other and my payment couldn't go though and they were quick to respond to that but when i placed an order on the 24th November 2025 the only thing i got was an invoice, today is the 9th December 2025 and still nothing from them and no response. i feel like it's a scam.

November 24, 2025
Unprompted review
Rated 1 out of 5 stars

Poor service not reliable

Your service is very poor I placed an order on the 28/11/25 and I was supposed to get my delivery from the 2nd to 5th of December till today I haven't received my order I emailed you guys I didn't get a response even on WhatsApp I also tried to call you don't pick up the phone I'm very upset when I check my status my order is still processing

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered on 30 November 2025 and I…

Fashioncrib SA is a scam I placed an order on 30 November 2025 and I haven't received my order when I whatsapp to them they don't reply me and I was supposed to receive my order last week on 2 to 5 December and they are not saying anything I'm so disappointed shem.

November 30, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered and sneakers last week Sunday…

I ordered and sneakers last week Sunday and as they promised to deliver within 5 days they didn't fullfil they're promise and I wanted the sneaker for this coming Sunday I'm even thinking of cancelling what's on my list on this app cause it feels like a scam and it's even worse cause they don't answer calls

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional and uncalled for service

We placed an order for sneakers, size for a 7½ and we received a size 7. The service is unprofessional and uncalled for, since the 21st of November we've been sending messages on WhatsAppand Tiktok, emails and even calling to have the sneakers exchanged due to the wrong size that was delivered to us. We had to pay an extra R200 courier fee, to have the correct size sneakers delivered, bare in mind, this was not our fault, but we still had to pop out that extra R200. Such an inconvenience. Countless times, messages were sent, and the responses that were vague were sent back with false promises that they will take back the shoes and give us the proper size that we ordered. We've been taken from pillar to post, with no way forward from them, and no sense of acknowledgment of fault. The lack of accountability and professionalism is uncalled for. Till date, we haven't received the correct size and each time, false promises are made to us, as stated above.

November 17, 2025
Unprompted review
Rated 1 out of 5 stars

shion crib is so unprofessional when…

Fashion crib is so unprofessional when it comes to taking care of their customers.I made an order for nike portals which l made an order for a size 8 shoes but instead they gave me a size 7.They obviously came small and l asked for an exchange and they charged me a fee of R200,in any case l paid it instantly yet they delayed giving me my new size after l paid and with the mistake they did and l've contacted them in multiple socials but still not getting any responses on time.So fashion crib if you could so being so incompetent with your customers then we would highly appreciate that.

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing experience

Disappointing experience. Order took way longer than the stated 2 days and wasn't updated about the delay. Wouldn't recommend due to poor communication

December 3, 2025
Unprompted review
Rated 1 out of 5 stars

Bad service

Bad service, I ordered sneakers and it was not what I ordered even the size was wrong .worse the sneaker has too many faults and when I ask for a refund they don't answer calls , emails and even WhatsApp messages. They are very unprofessional 👎

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

What terrible customer service

What terrible customer service, I have paid in full on Tuesday and wanted an overnight courier as instructed. No answer. Today I get a message telling me the price for over night but it is now 3 days since I placed my order so now I fall into the delivery guidelines of between 1-2 working days for delivery and they have not even tried to contact me. I am going to cancel my order as these shoes are meant for a function tomorrow. What makes it worse is that the business is in Bantry Bay Cape Town and I live in Gardens Cape Town, literally 15 min drive. Unacceptable and so dissaponting

November 25, 2025
Unprompted review
Rated 1 out of 5 stars

I am very disappointed with Fashion…

I am very disappointed with Fashion Crib SA. I ordered the Air Max Plus Drift “Phantom Cacao Wow”
but the size was too big. I contacted them immediately to request a return and refund, but it has now been over a week with no reply at all.

I sent emails and tried calling, but the company has not responded. This level of customer service is unacceptable, especially for online purchases. I still have the shoes unused in their original packaging, yet I can’t get any assistance.

I am now considering reporting this to the Consumer Commission if they continue ignoring my messages.

I do not recommend this store unless they improve their communication and customer support.

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

No service

I ordered a sneaker on the 2Nd November 2025,as the site says 5 Working days delivery.On Friday I call to enquire no answer.A wassup message says my parcel is out on delivery.Onky to get a message from the courier guy at 15.50 saying it's collected now.I.orderd it for a event ... Nevertheless the customer service is just not satisfactory at all ..Not purchasing here again

November 7, 2025
Unprompted review

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