Fasthosts Internet Reviews 

20,088
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 7,893 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professionalism, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting quick response times and efficient problem resolution. Consumers appreciate the overall excellent service, often describing it as patient, understanding, and making complex issues straightforward. The ease of communication, whether through live chat or phone, is frequently mentioned as a positive aspect of their support, ensuring quick and efficient problem resolution.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, efficiency,... See more

Service

People report positive experiences with service, often describing it as excellent, pleasant, and positive.... See more

Website

Reviewers highlight ambiguous aspects of website experiences, with many praising the quick and effective... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

JMS James was excellent, so helpful, accommodating & easy to talk to. James resolved the issue of a file that needed deleting due to potential malware/scammers. Im relieved its been resolved, I have a... See more

Rated 5 out of 5 stars

Outstanding customer service from Nico! I couldn't be happier with the support I received from Nico. I wasn't sure which hosting package was right for my needs, so I initially made my own choice b... See more

Rated 5 out of 5 stars

Enrico helped me to reconnect to my email on my phone and laptop and provided clear and straightforward instructions at every stage, particularly as it didn't go to plan at first. I found him to be fr... See more

Rated 5 out of 5 stars

Nes at Fasthosts was absolutely incredible with helping me restore my website today after malicious files had gotten into my WordPress site. Nes walked me through downloading a copy of my uninfected... See more


Company details

  1. Web Hosting Company
  2. Cloud Computing Service
  3. Cloud Storage Service
  4. DNS Provider
  5. Email Service Provider

Written by the company

Fasthosts is a leading web hosting provider. Innovation drives our business: we've been designing new ways to give our customers complete control of the internet, since our inception in 1998. Based in the UK and operating 24/7 from our dedicated UK data centres, we keep over 1 million domains running smoothly and ensure over 42 million emails are delivered safely each day. All our services can be self-managed through our Fasthosts control panel. Services include domain names, shared web hosting, business-class email, dedicated servers, VPS, secure online storage, online backup, and more. We also maintain a highly successful reseller channel and partner programme.

Fasthosts Internet Details

Written by the company

Our Promise to You

Commitments that add value to you and that you can trust.

Commitments that add value to you and that you can trust.
At Fasthosts we believe in making commitments that are of value to you, and that you can trust. We want you to be assured that you are in safe hands and that we care about you and your business. There is, of course, still lots for us to do. As we continue to listen and learn from customers, we’re sure our charter will continue to adapt and grow.

Contact info

4.8

Excellent

TrustScore 5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(20,088)

7,881 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jinky was very friendly and helpful

Jinky was very friendly and helpful. She managed to solve the problem very quickly. When the line got cut off she called me back very quickly, which I was very grateful for as it would have been frustrating to explain thing again to someone new.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

What customer support should be

Got through to a human immediately, which is so rare these days. Marvin understood my issue right away, and then walked me through the process in a clear and reassuring manner, even undertaking some of the work while I was on the line. Issue was resolved in just a few minutes. Best customer support around.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

I was looked after by April who…

I was looked after by April who delivered a masterclass in customer service excellence. April was patient and displayed empathy and understanding and was able to talk me through my issue, spending considerable time with me over the phone leading to a satisfactory solution. April is indeed a credit to Fasthosts! Thank you April.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great recovery help

My Wordpress suffered from the big attack on 18th July but the Fasthosts support allowed me to recover. I then tried to up the PHP version as suggested but my limited capability led to a web site crash. Lester did a splendid recovery job, working hard to sort out the mess I made.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

My website was down

My website was down and as a busy softplay we need the website for customer bookings, Steve from Fasthosts sorted it out for me, which I forever greatfull.

The website just works in the background and never need to think about it, but it’s certainly stressfull when it’s down, thanks to Steve and hie expert knowledge we are all back to normal

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

LLoyd has been exceptional and most…

LLoyd has been exceptional and most professional in helping me to navigate this process he has spent quite some time and was extremely helpful without his help I would not being able to receive or send email once again many thanks to Lloyd

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

10 out of 10 for Fasthost and Lester.

I was previously with Squarespace and now Fasthost. Fasthost are premier league compared to Squarespace. Lester of Fasthost customer support was incredible, his support with my issue was unbelievable. He went an extra mile. 10/10 for Lester.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

I am normally able to fix most things

I am normally able to fix most Wordpress issues as I write my own plugins but the current issue had me stumped & worried. I was relieved when Mary from tech support called me & said she had found the issue & fully restored the website & its store. To say I was relived was an understatement

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Always Very Helpful

As always, very helpful and knowledgeable assistant Mark. I have been with Fasthosts for 20+ years and I always find them more than helpful

July 27, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look