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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the service for its reliability, privacy focus, and user-friendly interface, often highlighting its superiority to other email providers. Many people appreciate the clean, ad-free experience and the robust features, such as advanced search capabilities and email organization tools. The ease of switching to the service and the value offered by plans like the Family Plan are also frequently mentioned as significant positives. However, some customers also noted issues with customer service and response times. A few people reported slow or absent replies to support tickets, and some experienced difficulties accessing their accounts or receiving emails after changes. There were also mentions of dissatisfaction with unexpected interface changes and accounts being blocked without clear explanations of terms of service violations.

What people talk about most

Service

People report positive experiences with service. Many customers praise the service for consistently working,... See more

User experience

Consumers find the user experience to be positive, highlighting its reliability and ease of use. Many praise... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the support, highlighting... See more

Website

Users describe ambiguous interactions with the website. Many customers appreciate the clean interface, lack... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers praise the swift and helpful... See more

Based on these reviews

Rated 4 out of 5 stars

Fastmail is a great and reliable service focused on privacy, which I really appreciate. The only downsides for me are the lack of built-in email translation and the apps. Both the mobile and Windows a... See more

Company replied

Rated 5 out of 5 stars

Fastmail is everything gmail and yahoo is not. No advertising, fabulous spam protection and SUPPORT. The interface is far better than gmail. You get out of office or on vacation included. You can s... See more

Rated 5 out of 5 stars

Super easy to switch from the clunky yahoo interface. Mostly automatic, except did have to export my yahoo contacts to a file, then upload to Fastmail. Can send end and receive using my old yahoo a... See more

Company replied


Company details

  1. Email Service Provider

Written by the company

Email and calendar made better! More productive, lightning fast, simple and built to save you time. Fastmail has been the leading independent email service since 1999.


Contact info

3.8

Great

TrustScore 4 out of 5

249 reviews

5-star
4-star
3-star
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1-star

Replied to 76% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Fastmail are brilliant

Fastmail are brilliant. I have used them for so long now I can’t remember what I used to use - probably yahoo mail! The web interface is clean and easy to use compared to gmail/outlook, which I have to use for work. They have the best phone app too.

May 26, 2021
Unprompted review
Rated 5 out of 5 stars

Fastmail has been rock solid . . . year after year.

Fastmail has been rock solid as a personal e-mail server for me for the last 11 years. Nothing fancy about my use of it, but I found out why a paid server is worthwhile over the past year, and closed all my other "free" e-mail accounts, especially after they tried to force feed their spam by refusing to work with Thunderbird as an interface. It's nice to have a non-partisan outfit that you pay to do a job, and they just go out there and do the job day after day. I read the negative reviews before I wrote this, and all I can say is Fastmail is obviously good a weeding out the chaff.

May 26, 2021
Unprompted review
Rated 5 out of 5 stars

worth every cent

I've never regretted for a moment making the switch away from a gmail account. This is a great product suite backed by excellent customer service. I was so pleased to find an alternative that actually did what I needed it to; Fastmail goes above and beyond my expectations. The alias feature is so valuable.

May 26, 2021
Unprompted review
Rated 5 out of 5 stars

I love fastmail

I love fastmail. I've used them for decades. They are very reliable and responsive. I trust an email provider with my most personal information and fastmail secures that for me instead of exploiting all that information.

May 26, 2021
Unprompted review
Rated 5 out of 5 stars

Reliable and good support

I've been using Fastmail for so long I don't remember how long, at least 5 if not 10 years. The platform is reliable, spam filters effect, and on the rare occasion I need support it's reasonably prompt and quite helpful.

May 26, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

I have been using this for several years now. I can honestly say if you must pay for an email, this is the best! Keep it up.

May 26, 2021
Unprompted review
Rated 5 out of 5 stars

Been using for a decade

Been using for a decade. They make careful, well-thought out updates. It may sometimes feel like the tools are a bit behind the big g companies, but then they catch up and it works better. I feel good knowing my email isn't being mined for advertising data. Everything has gone smoothly for the past 10 years.

May 26, 2021
Unprompted review
Rated 5 out of 5 stars

Privacy and Quality

I am a Gmail refugee, who left Google because I did not want them snooping through my email for the purpose of targeted advertising. Although I joined Fastmail primarily for privacy reasons, I have fallen in love with the service. The webmail interface is excellent, and I am surprised that this small company has UX that I prefer to Gmail and Outlook.com. In addition, their mobile app is excellent. For the price, I consider it a no-brainer. For people looking to break free from Google's watchful eye, and who do not want to pay for the expensive and restrictive ProtonMail, Fastmail is the best service out there!

May 26, 2021
Unprompted review
Rated 5 out of 5 stars

16 years of great experience.

Fastmail has been my email provider since 2005, and I can't imagine changing. The interface is clear, there are no ads, the spam filter is amazing, the use of aliases really helps me to keep myself secure, and gives me flexibility. I really recommend it.

May 26, 2021
Unprompted review
Rated 5 out of 5 stars

We will not use anything else.

We have been using fastmail for our company for a long time now. The entire company's email history was imported so now there is close to 300G of emails. Fastmail has proven invaluable because
1. Very good search of large quantities of emails
2. Shared folders allow excellent collaboration
3. Fast
4. Flawless interfacing with thunderbird, outlook, mobile devices
5. Very cool email alias feature
6. Most economical hosting of large quantities of emails
7. SPAM filtering is very good

May 26, 2021
Unprompted review
Rated 5 out of 5 stars

happy user!

Moved from a self-managed email server to Fastmail 20 years ago. Zero regrets. Best email service. Very happy to pay a reasonable price for a rock solid service with no surprise, and a respect for my privacy.
Strong authentication with a hardware key option.
I only use for emails, not used their calendar or contact services. For these I still find the Apple apps easier and more intuitive.

May 26, 2021
Unprompted review
Rated 5 out of 5 stars

Privacy focused, worth every penny

Privacy focused, great web interface and easy to set up on phones and tablets. Worth a subscription to not have Big Tech reading my personal mail. Great calendar and contacts functionality too. Will never go back to a "free" email provider.

May 26, 2021
Unprompted review
Rated 3 out of 5 stars

It's good but now not worth the subscription

I have been using Fastmail for many years and joined when it was free. I chose it rather than Hotmail etc. because I thought it was little known so would get less spam. I like the way it shows file size of emails, unlike other providers. However, now, its advantages are not worth the subscription, when I can use my BT broadband's email for free. Also it is now putting a lot of phishing into its junk folder, but I discovered a genuine video in the junk folder which I have now rescued. I will not be renewing my subscription.

May 26, 2021
Unprompted review
Rated 5 out of 5 stars

Love it!

I've been using FastMail for at least 5 years now, it's my primary personal email service and it has never let me down. It allows to create many aliases which is a huge advantage for me.

May 26, 2021
Unprompted review
Rated 5 out of 5 stars

Happy private and company users for…

Happy private and company users for years.
Sometimes, you really get what you paid for, I am honestly and genuinely happy with FastMail, their web app (its simplicity and speed), search speed too, their stability and reliability, the multitude of settings, aliases and multiple emails...
There's nothing bad I could come up with.
As far as I remember, it's also an independent private company (not owned by companies, which is a plus, not a fan of giant companies creeping in and starting to control everything).
Really, keep it up as until now. Only good words.

May 26, 2021
Unprompted review
Rated 5 out of 5 stars

Rock solid service

Have accounts for personal and business for many years, and couldn’t be more happy with the excellent quality of service and features. Especially the aliasses are great and powerful for online safety - Just like unique passwords everywhere I also often have unique email aliasses.

May 26, 2021
Unprompted review
Rated 5 out of 5 stars

Isn't your privacy worth a few bucks a month?

I'm a pretty industrial-strength e-mail user, and have been using Fastmail for five years. I have had absolutely zero significant problems. On the small number of occasions when I have a small technical concern, their customer service responds quickly and professionally. Yeah, it costs a little money. In this life, you get what you pay for. For the reliability and privacy you get, it's cheap.

May 26, 2021
Unprompted review

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