Total scam, I have paid 350 euro for service at my arrival in Barcelona, which was not provided. I have been attempting for one week to get a refund without success. STAY AWAY from this company. Apri... See more
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Was quick to buy the pass; it didn’t save me much time (maybe 10min) definitely a disclaimer „how much time you can save“ would be great. Overall not bad but airports could maybe offer a discount when... See more
Fast track is brilliant! A very significant and important tool. It offers services that could be unavailable from the original vendor/airports otherwise. I have had bad and good experience with the op... See more
It’s the most straightforward way to get FastTrack for different airports. I travel a lot, so finding the right website/provider, then filling out 5 different forms, was always a hassle. And getting a... See more
3.1
Average
63 reviews
Replied to 70% of negative reviews
Typically replies within 2 weeks
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Avoid. The prices here are a complete rip off.
This behaves like a scam. For example a fast track security pass for Dublin Airport (DUB) costs €5 if you buy it from the airport operator DAA. (Dublinairport.com). The price on this fasttrack site is €36! Then they supposedly give you a 50% discount making it €18. Thats 360% more than it should be.
Unfortunately when you search for fast track on Google this site has bought sponsorship to appear at the top of the list.
Do not use it, its a total rip off. 360% difference is not acceptable. I have complained to Google and to the Airport authorities.
December 13, 2023
Unprompted review
Reply from Fasttrack
Hi G Frack,
Thank you for your feedback. We understand your concerns and frustrations about the pricing. As a third-party provider, our prices reflect the added convenience of booking in advance through your mobile device and the ability to add the pass to Apple Pay for easy access. While this may result in a price difference compared to booking directly with the airport, our goal is to provide a streamlined and convenient service.
Additionally, we invest in tools like paid advertisements to ensure that travelers can easily find our service, but we always strive to be transparent about what we offer. We understand that pricing is an important consideration, and we value all feedback as we work to continually improve our service.
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